Question about Canon PowerShot A3100 IS Digital Camera

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I have dropped my Power Shot A3100 IS camera and the lens barrel has been bent. The lens has been stuck and can not be stretch in or out. When I turn the camera on, lens error appears on screen. I called canon service department and they told me that the repair will cost me more than $160!! It's about the camera's value and I prefer to buy a new one rather than having this one repaired. Is there any chance for me to open the case of my camera and try to fix the barrel myself? It is the last thing I can try before buying a new one.

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This is a bit of a tough one. You have to pretty much disassemble the camera to get everything out. Then you can end up either not fixing it or usually not being able to get it back together. Basically you start at the back and remove to the front.
It free to try and sometimes you get lucky but if you need the camera to work then might be better to get a new one and try fixing this one without any worry about if it works etc. These really are not meant to be repaired so tis really is iffy and expensive parts wise.

Posted on Apr 04, 2011

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1 Answer

Canon PowerShot A3100 IS won't turn on


Make sure the battery is installed correctly.Try opening, then closing the cover to the memory card and battery compartment while holding pressure against it until you hear it click closed. Then try to power it up. The camera will not power up if the cover is not properly closed.

Aug 22, 2012 | Canon PowerShot A3100 IS Digital Camera

1 Answer

My lens is stuck half way out of the camera, when i try to turn it on it says there is a lens error. i have tried all of the suggestions, what else could it be?


Hello
You especially might consider this if the lens barrel appears obviously damaged, bent, or crooked such as from a fall. Try forcing the lens. More people have reported success with this method than with any of the other methods. HOWEVER, there's obviously some potential for damaging your camera by using this method. Variations include gently pulling, rotating, and/or twisting the lens barrel while hitting the power button. Attempt to straighten or align the barrel if it's crooked or twisted. Another variation includes looking for uneven gaps around the lens barrel, and then pushing on the side of the lens barrel that has the largest gap (note pushing the lens barrel all the way in is NOT recommended as it may become stuck there). While doing any of the above, listen for a click that indicates that the lens barrel guide pins may have reseated in their guide slots. If you hear this click, immediately stop and try the camera.
hope it helps, if not take camera to the technician, if so
DO RATE THE SOLUTION
Good Luck

Jan 06, 2011 | Nikon COOLPIX S610 Digital Camera

1 Answer

CanonPower Shot S2/IS. The Zoom lens is stuck open.


if ur very sure that the battery is fully charged... first we would advice you to change the batteries and see ...... if that doesnt work... the battery contacts may be corroded or bent and hence not making correct contact with the battery
.... sometimes there cud be dust or sand particles in the lens retraction passage... blow out air in those places..... this cud help a great deal.... I was able to fix a similar problem by wiggling the outermost part of the lens.as its trying to go in....
also try Place the camera flat on its back on a table, pointed at the ceiling. Press and hold the shutter button down, and at the same time press the power-on button. The idea is that the camera will try to autofocus while the lens is extending, hopefully seating the lens barrel guide pins in their slots.
if that doest help
Remove the batteries, then remove the memory card. Then install the new batteries, when you turn it on it should come back to life. turn it off, slip in the memory card and turn it on one last time.
if that doesnt help

Insert the cameras Audio/Video (AV) cable, and turn the camera on. Inserting this cable ensures that the camera's LCD screen remains off during the start process. Thus extra battery power is available to the camera's lens motor during startup. This extra power can be useful in overcoming grit or sand particals that may be jamming the lens. If the AV cable doesn't fix the lens error by itself, consider keeping this cable installed while trying the above fixes and 7 as a means to provide extra help to these fixes. But note that I DON'T recommend keeping the cable installed during Fix 6 as you may damage the AV port while tapping the camera. Reinsert the cable only AFTER tapping the camera.



Now we're entering into the realm of potentially damaging your camera in conducting the fix. There is definitely some risk here, so take care when conducting the following two fixes.
Fix #6: Repeatedly tap the padded/rubber usb cover on a hard surface with the intent of dislodging any particles that may be jamming the lens. Other variations include hitting a side of the camera against the palm of your hand. A lot of people have reported success with this method. HOWEVER, there is also some potential for damaging or dislodging internal components with this method, such as unseating ribbon cables, or cracking LCD screens.

Fix #7: Try forcing the lens. More people have reported success with this method than with any of the other methods. HOWEVER, there's obviously some potential for damaging your camera by using this method. Variations include gently pulling, rotating, and/or twisting the lens barrel while hitting the power button. Attempt to gently straighten or align the barrel if it's crooked or twisted. Another variation includes looking for uneven gaps around the lens barrel, and then pushing on the side of the lens barrel that has the largest gap (note pushing the lens barrel all the way in is NOT recommended as it may become stuck there). While doing any of the above, listen for a click that indicates that the lens barrel guide pins may have reseated in their guide slots. If you hear this click, immediately stop and try the camera.


regards
iversh

Jan 04, 2010 | Canon PowerShot S2 IS Digital Camera

1 Answer

I droped the camara and the lens is stuck out and it just comes up with try turn off and then on again??aany ideas and how much to fix???cheers sony cyber shot w200


if ur very sure that the battery is fully charged... first we would advice you to change the batteries and see ...... if that doesnt work... the battery contacts may be corroded or bent and hence not making correct contact with the battery
.... sometimes there cud be dust or sand particles in the lens retraction passage... blow out air in those places..... this cud help a great deal.... I was able to fix a similar problem by wiggling the outermost part of the lens.as its trying to go in....
also try Place the camera flat on its back on a table, pointed at the ceiling. Press and hold the shutter button down, and at the same time press the power-on button. The idea is that the camera will try to autofocus while the lens is extending, hopefully seating the lens barrel guide pins in their slots.
if that doest help
Remove the batteries, then remove the memory card. Then install the new batteries, when you turn it on it should come back to life. turn it off, slip in the memory card and turn it on one last time.
if that doesnt help

Insert the cameras Audio/Video (AV) cable, and turn the camera on. Inserting this cable ensures that the camera's LCD screen remains off during the start process. Thus extra battery power is available to the camera's lens motor during startup. This extra power can be useful in overcoming grit or sand particals that may be jamming the lens. If the AV cable doesn't fix the lens error by itself, consider keeping this cable installed while trying the above fixes and 7 as a means to provide extra help to these fixes. But note that I DON'T recommend keeping the cable installed during Fix 6 as you may damage the AV port while tapping the camera. Reinsert the cable only AFTER tapping the camera.



Now we're entering into the realm of potentially damaging your camera in conducting the fix. There is definitely some risk here, so take care when conducting the following two fixes.
Fix #6: Repeatedly tap the padded/rubber usb cover on a hard surface with the intent of dislodging any particles that may be jamming the lens. Other variations include hitting a side of the camera against the palm of your hand. A lot of people have reported success with this method. HOWEVER, there is also some potential for damaging or dislodging internal components with this method, such as unseating ribbon cables, or cracking LCD screens.

Fix #7: Try forcing the lens. More people have reported success with this method than with any of the other methods. HOWEVER, there's obviously some potential for damaging your camera by using this method. Variations include gently pulling, rotating, and/or twisting the lens barrel while hitting the power button. Attempt to gently straighten or align the barrel if it's crooked or twisted. Another variation includes looking for uneven gaps around the lens barrel, and then pushing on the side of the lens barrel that has the largest gap (note pushing the lens barrel all the way in is NOT recommended as it may become stuck there). While doing any of the above, listen for a click that indicates that the lens barrel guide pins may have reseated in their guide slots. If you hear this click, immediately stop and try the camera.


regards
iversh

Sep 23, 2009 | Sony Cyber-shot DSC-W200 Digital Camera

1 Answer

My lens r stuck


if ur very sure that the battery is fully charged... first we would advice you to change the batteries and see ...... if that doesnt work... the battery contacts may be corroded or bent and hence not making correct contact with the battery
.... sometimes there cud be dust or sand particles in the lens retraction passage... blow out air in those places..... this cud help a great deal.... I was able to fix a similar problem by wiggling the outermost part of the lens.as its trying to go in....
also try Place the camera flat on its back on a table, pointed at the ceiling. Press and hold the shutter button down, and at the same time press the power-on button. The idea is that the camera will try to autofocus while the lens is extending, hopefully seating the lens barrel guide pins in their slots.
if that doest help
Remove the batteries, then remove the memory card. Then install the new batteries, when you turn it on it should come back to life. turn it off, slip in the memory card and turn it on one last time.
if that doesnt help

Insert the cameras Audio/Video (AV) cable, and turn the camera on. Inserting this cable ensures that the camera's LCD screen remains off during the start process. Thus extra battery power is available to the camera's lens motor during startup. This extra power can be useful in overcoming grit or sand particals that may be jamming the lens. If the AV cable doesn't fix the lens error by itself, consider keeping this cable installed while trying the above fixes and 7 as a means to provide extra help to these fixes. But note that I DON'T recommend keeping the cable installed during Fix 6 as you may damage the AV port while tapping the camera. Reinsert the cable only AFTER tapping the camera.



Now we're entering into the realm of potentially damaging your camera in conducting the fix. There is definitely some risk here, so take care when conducting the following two fixes.
Fix #6: Repeatedly tap the padded/rubber usb cover on a hard surface with the intent of dislodging any particles that may be jamming the lens. Other variations include hitting a side of the camera against the palm of your hand. A lot of people have reported success with this method. HOWEVER, there is also some potential for damaging or dislodging internal components with this method, such as unseating ribbon cables, or cracking LCD screens.

Fix #7: Try forcing the lens. More people have reported success with this method than with any of the other methods. HOWEVER, there's obviously some potential for damaging your camera by using this method. Variations include gently pulling, rotating, and/or twisting the lens barrel while hitting the power button. Attempt to gently straighten or align the barrel if it's crooked or twisted. Another variation includes looking for uneven gaps around the lens barrel, and then pushing on the side of the lens barrel that has the largest gap (note pushing the lens barrel all the way in is NOT recommended as it may become stuck there). While doing any of the above, listen for a click that indicates that the lens barrel guide pins may have reseated in their guide slots. If you hear this click, immediately stop and try the camera.


regards
iversh

May 13, 2009 | Sony Cyber-Shot DSC-P200 Digital Camera

1 Answer

Zoom lens will not retract.. Canon Power Shot S21S


the block is damaged ...see if the lens barrels are a little bent or something....

Mar 06, 2009 | Canon PowerShot A75 Digital Camera

1 Answer

Lens problem


Dear Customer,
When you say the lens barrel is bent, do you mean that the camera won't turn on ?, or the lens barrel is just bent and it looks outlandish. However if it's not turning on follow these steps:

1) Try to gently re-position the barrel, and make it more stortionate.

2) try to recharge ( or get new batteries ), and see if the lens will withdraw.

Unfornately, when you drop a camera, many warranties are voided, and you have to pay to have it fixed, but i doubt it would be that much money to fix.


Please rate this solution.. Thank You..

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2 Answers

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NEED TO BE SERVICED !! theres nothing here we can do , I suggest a CANON AUTHORIZED REPAIR SHOP. HOPE THIS HELPS AJ

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6 Answers

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I just dropped mine last night and the lens got in this funny bent position, so I popped it back to where its suppose to be. Now the camera turns on and off without the low battery signal but the lens doesn't retract or do anything by itself anymore. I can hear the little motor running that retracts the lens, but the lens itself doesn't actually move when I hear the little noises. So now, I have a wonderful camera with the lens stuck out. I should state that I have the i631. It's just like the i733 but one megapixel smaller. I've the receipt from the retailer that I bought it from so I'm hoping polaroid will at least look at it. I bought it back in June! It's only 4 to 5 months old!

I'm not sure if this will work for all of you, but try plugging it into your computer. When I had this issue for no apparent reason, plugging it into my computer seemed to awaken my camera out of the protective sleep mode that it was in. Sadly, it's not working for me this time.:-(

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6 Answers

Sony Cybershot Camera DSC-S650 won't stay on.


that happen to my camera, exactly same thing. and i figured out when i dropped it the zoom out zoom in lens was bent and stuck part way in camera. My brother was playing around and moved lens and it started to work again. If lens looks a little crooked try moving it or putting it straight. Hope it helps

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