Question about Phones

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Main line has gone dead throughout our house 619-443-1066. We must have the line working as to medical assistance that is necessary for 2 members in our home.

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Hi,

outside somewhere on your house is a grey telephone box, open it up with a screwdriver and look inside. your looking for a phone jack, this is where you plug a spare phone in to diagnose wether the problem is inside or outside. the phone jack may already have a small phone jack plug plugged into it, this goes to your house. unplug that and swing it out of the way. use a spare phone and plug it in there. If you plug the phone in and you dont hear a dial tone use your cell phone to call the phone company and tell them what you just did and your problem is outside. If you do hear a dial tone your problem is from the box to the house and for right now you can use an extension cord to run it inside untill you find where your problem is. When you have time you can start troubleshooting by plugging that house plug back into the grey box and unplugging ALL phones and equiptment and start checking every jack in the house to see if you have any dial tone, if you dont have a dial tone anywhere and when you call your phone line its busy that could mean you have a short, if it rings off the hook then you have a broken line, the wire colors in question are RED and GREEN and line 2 are usually yellow and brown or another color, and all of these cant touch or be crossed or you will have a shorted line. If you have kids you might want to check their room to see if theyve been playing around with the jack or jacks , a visual inspection with a magnifying glass and a flashlight into the jacks should show no metal contacts bent or overlapping. taking the covers off the jacks should see those wire colors securely wrapped around the designated wire bolt posts. If you need more assistance write me back
good luck

J

Posted on Aug 05, 2008

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1 Answer

All 3 handsets seem to be dead at same time. It seems odd that they would all go out at same time. Is it simply a battery issue? The answering machine part works fine.


Check the line using an old conventional plug in phone. You should always keep one for power cuts. Also, get someone to phone your number.

One a three handset system, the signal to all three are driven by the main unit, the bit with the answering system. Check that is plugged in to the mains wall socket and if it is, check for power at the socket. If that checks out, you need to check that little plug in power supply unit. Best way is with a test meter. If the lights are on on the unit and the answer machine works, then you know you have power at that unit, so you need to check the power supplies in the slave units.

My guess is that your line is dead to the house.

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1 Answer

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2 Answers

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2 more things to try:

Try plugging in the base station into a different phone jack somewhere in the house: if it works, the first jack is dead and will need to be replaced, otherwise try the folowing:

Try using your base station at a neighbors house, (somewhere where you know the phone line is working), if it works there then its an issue with your telephone line, however if the base station does not work there, then I would look into what is going on with the phone.

if you determine that it is your phone line, I would contact your telephone company and talk to them about sending a technician out to fix it.

Let me know how things turn out!

Thanks,
Mike

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1 Answer

I don't get a dial tone when I pick up the phone both the base and the extention both are dead but I have a fax machine also on another line and it works ok


to test the phone system. unplug the phones that are not working from the telephone jack. Install a phone on that phone jack that you know works (an old one or a cheap new phone). If the new phone works on the phone line in question, then your cordless phones are the problem and not the house phone line. If you plug the known working phone into the wall and it now does not work, then you have a problem with the wall outlet or the connection to the house. If it is a phone line or house connection problem, call your phone company. If it is your cordless unit, try them at a different phone outlet or at some other house to see if they work anywhere.

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Find where you line comes into the house. hook the phone up there if there is still a problem its not your phone or system. Call your phone company they have a problem in their line. If the phone does work OK then you will have to start isolating your extension jacks to find which one is shorted.

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Call your telephone service provider. You may need to get the phone number from your phone bill.

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1 Answer

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Please be sure to put the extra handsets in the MAIN base station to register. They will not register in the small remote charger stations.

Let me know if that fixes the problem!

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