Question about Office Depot Computers & Internet

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I bought an hp 2211x monitor and a lenovo pc from office depot and everything seems to work except the audio. I checked everything and it says that the speakers or headphones are not plugged in. I have no more wires or cables and there would be no place to hook them up anyway, Is it possible that my monitor and pc are not compatible? Any input would be greatful. Thank you for you time, Susan

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Sorry Susan (svcramer),

It is your UNDERSTANDING of what a
MONITOR is... (not a TV & traditionally more costly).

I have been dealing with monitors since they were huge,
ugly and could heat an entire room by themselves.

They (if appropriately named) are PURELY
for video only... (correct .. No sound).

If you now want sound... get out those old PC speakers
(or ear bobs/buds... and use the audio OUT ...
(also TYPICALLY a pre-amp signal)...

PC Speakers...
(mine are BOSE (great)) are also available...
but you must consider they typically require
Their own power... and very LIKELY an amplifier).

If possible... Look over your purchase agreement
and with Office Depot and give them a call...

Explain your "EXPECTATIONS" versus what you
got and check out a POSSIBLE return on the

I doubt they are obliged to consider your
misunderstanding... but they enjoy a DECENT
REPUTATION in Customer Service...

Your sales person COULD have been more perceptive
about your goals & desires... rather than letting you
purchase equipment that does not meet your
(quite reasonable) expectations...

TV's are typically cheaper and a lot more
features and versatility than monitors...

I WOULD (first) urge you to stop by a TV
sales (
here would be a BEST BUY or Fry's)
and have a sales person walk you through how
to use a TV as a PC monitor... (check the price
(weigh in the effort... life is short)).

Hope this works for you

Carnac the Magnificent

Posted on Aug 11, 2017

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It is possible they aren't compatible but it is more likely the outfit you bought has something missing.

Sometimes the speakers are integrated into the monitor but the connection to these is by a separate audio cable from the PC.

If the speakers aren't integrated into the monitor you will need a suitable active speaker system that should arrive with a power supply and all other leads ready wired and just need plugging into the PC.

Consulting the instruction manual is a good way of learning where to plug things in. Most conventional PCs have three jack sockets close together and some are usefully colour coded - One is audio out and another is audio in but I can't remember the third.

It is possible your new PC is entirely USB and has many USB sockets but few of the more familiar sockets. If that is the case you will need a pair of USB speakers.,,

I suggest you contact the supplier for advice...

Posted on Aug 11, 2017


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Typically this happens when the resolution of the display is out of range of the monitor. Normally this is when the resolution is too high. Have you changed the resolution settings? Also, not to be crass, but if there a video card in the system, be sure that you are connected to the correct VGA connector. With an extra card in the system, the onboard VGA connector is not used.

Keep us posted,

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