I just bought a brand new dishwasher and the soap dispenser opens but the soap is still in the dispenser clamped up like sand. It doesn't happen every time. The same thing started happening with my old dishwasher which is why i bought a new one. Please help .

I would get it looked at under warranty.

Hi

Dishwashers use Bi-Metal strip to allow the dispenser to open/close. This strip when heat up causes the soap door spring to open up the dispenser. If this strip is not heated doesn't allow the door to open. The strip may not be getting 120V or maybe disconnected. Newer (plastic liner) dishwashers use a wax motor to open the soap dispenser. The plunger inside the wax motor slowly moves and pushes the plunger and door open. And, if this wax motor doesn't receive 120 volts, then it'll not work. Please check the voltage to the wax motor/Bi-metal strip; also inspect the connections to these.

Hope this helps...

Daniel

Try cleaning the latch that holds the door. After a year the detergent will build up on the spring causing it not to open. If that doesn't do it call the people who you bought it off of. It should have a extended warranty for a year.

Hi

Dishwashers use Bi-Metal strip to allow the dispenser to open/close. This strip when heat up causes the soap door spring to open up the dispenser. If this strip is not heated doesn't allow the door to open. The strip may not be getting 120V or maybe disconnected. Newer (plastic liner) dishwashers use a wax motor to open the soap dispenser. The plunger inside the wax motor slowly moves and pushes the plunger and door open. And, if this wax motor doesn't receive 120 volts, then it'll not work. Please check the voltage to the wax motor/Bi-metal strip; also inspect the connections to these.

Hope this helps...

Daniel

Hi

Dishwashers use Bi-Metal strip to allow the dispenser to open/close. This strip when heat up causes the soap door spring to open up the dispenser. If this strip is not heated doesn’t allow the door to open. The strip may not be getting 120V or maybe disconnected. Newer (plastic liner) Maytag dishwashers use a wax motor to open the soap dispenser. The plunger inside the wax motor slowly moves and pushes the plunger and door open. And, if this wax motor doesn’t receive 120 volts, then it’ll not work. Please check the voltage to the wax motor/Bi-metal strip, also inspect the connections to these.
Please revert for any further assistance.

Daniel

Hi

Dishwashers use Bi-Metal strip to allow the dispenser to open/close. This strip when heat up causes the soap door spring to open up the dispenser. If this strip is not heated doesn’t allow the door to open. The strip may not be getting 120V or maybe disconnected. Newer (plastic liner) Maytag dishwashers use a wax motor to open the soap dispenser. The plunger inside the wax motor slowly moves and pushes the plunger and door open. And, if this wax motor doesn’t receive 120 volts, then it’ll not work. Please check the voltage to the wax motor/Bi-metal strip, also inspect the connections to these.
Hope this helps... Please revert for any further assistance.

Daniel

Hi

Dishwashers use Bi-Metal strip to allow the dispenser to open/close. This strip when heat up causes the soap door spring to open up the dispenser. If this strip is not heated doesn’t allow the door to open. The strip may not be getting 120V or maybe disconnected. Newer (plastic liner) Maytag dishwashers use a wax motor to open the soap dispenser. The plunger inside the wax motor slowly moves and pushes the plunger and door open. And, if this wax motor doesn’t receive 120 volts, then it’ll not work. Please check the voltage to the wax motor/Bi-metal strip, also inspect the connections to these. Please do rate this solution and revert for further assistance.

Daniel

Hi



Dishwashers use Bi-Metal strip to allow the dispenser to open/close. This strip when heat up causes the soap door spring to open up the dispenser. If this strip is not heated doesn’t allow the door to open. The strip may not be getting 120V or maybe disconnected. Newer (plastic liner) Maytag dishwashers use a wax motor to open the soap dispenser. The plunger inside the wax motor slowly moves and pushes the plunger and door open. And, if this wax motor doesn’t receive 120 volts, then it’ll not work. Please check the voltage to the wax motor/Bi-metal strip, also inspect the connections to these.


Please do rate this solution and revert for further assistance.


Daniel

Make sure you do not have a cookie sheet or something tall on the bottom rack that is stopping the soap dispenser from opening. This happened to me and I returned 2 brand new dishwahers back to the store thinking they were faulty until I made this discovery.

is the machine heating ok?, if so then the dispenser and or the electronic control board is most likely faulty.
if the machine is still in warranty call your lg service agent and when the tech is on site, request that he change both the dispenser assembly and the control board.
if you are not over filling with powder then using liquid will make no difference.