Question about HP PSC 1510 All-In-One InkJet Printer

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Have an HP PSC 1510 printer. I put in a new genuine HP Tri-Color (93) printer cartridge as I usually do and the "Check Printer" cartridge started flashing. Also flashing on the printer is the "Color" legend. The error message says: "Print Cartridge(s) Problem The following print cartridge has a problem: Tri-color Refer to printer documentation." So I installed another Tri-Color (genuine HP) printer cartridge and had the same problem. I also tried re-installing the old HP 93 Tri-Color cartridge that was originally running out of ink - same result, same error message. Any thoughts?

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Problem After you install a print cartridge, one of the following messages appears on the color graphics display:

  • Incorrect Print Cartridge
  • Incompatible Print Cartridge
  • Problem with the Print Cartridge
  • Remove and Check [color / black or photo] Cartridge
  • [Tri-color / Black or Photo] Print Cartridge Inserted Now is Not Intended for Use in This Printer

NOTE: In the procedures below, the "problem" cartridge is the one identified by the message on the color graphics display. If the message does not specify a cartridge, perform the procedures on both cartridges. Step 1: Remove, inspect, and reseat the problem cartridge The print cartridge may not have full electrical contact with the printer. Removing and reinstalling the cartridge may help.
NOTE: HP cannot guarantee the quality of remanufactured or refilled cartridges.
  1. Make sure the printer is on. Press the Power button if it is not lit.
  2. Open the printer cover, then wait until the print cartridge carriage is idle and silent.
  3. Press down lightly on the end of the problem cartridge to release it. Figure 1: Removing the tri-color cartridge
  4. Slide the cartridge out and inspect it:
    CAUTION: Do not touch the copper electrical contacts or the ink nozzles. Figure 2: Electrical contacts and nozzlesHave an HP PSC 1510 printer. I put in a new - c00211537.gif 1 - Copper electrical contacts 2 - Nozzles
    • Check the electrical contacts for debris.
    • Make sure all the clear nozzle protective tape has been removed.
      CAUTION: Do not attempt to remove the copper electrical strip! Figure 3: Removing the clear nozzle protective tape
    • Look at the number on the print cartridge label and make sure it is compatible with your printer. Compatible print cartridges are listed in the Printer Reference Guide supplied with your printer.
  5. If the cartridge is compatible, reinstall it in the printer:
    • Cartridges marked with a triangle go into the left carriage slot.
    • Cartridges marked with a square or pentagon go into the right carriage slot.

Step 2: Clean the problem cartridge contacts
  1. Gather the following items to clean the cartridge and carriage:
    • Clean distilled water. Use bottled or filtered water if distilled water is not available. Tap water can contain contaminants that damage the cartridge.
    • Clean cotton swabs or any soft, lint-free material that will not stick to the cartridges (coffee filters work well).
    • Sheets of paper or a paper towel to rest the cartridge on during cleaning.
  2. Open the product cover and wait until the carriage is idle and silent.
  3. Remove the cartridge and place it on a piece of paper with the nozzle plate facing up.
    NOTE: Clean the contacts quickly so that the cartridge is not outside of the product for more than 30 minutes. If the cartridge is outside of the product for too long, the ink can dry and clog the nozzles.
  4. Unplug the product from the electrical outlet.
  5. Dip a swab in the clean water and squeeze it to remove most of the moisture. The swab should be only slightly damp.
  6. Clean the cartridge contacts.
    CAUTION: Do not touch the ink nozzles.
  7. Clean the contacts in the carriage, inside the product.
  8. Either let the cartridge sit for 10 minutes to allow the cleaned area to dry, or use a new swab to dry it.
  9. Reinstall the cartridge.
  10. Reconnect the product to the electrical outlet.
  11. Close the product cover.
Step 3: Repeat reseating and cleaning steps If the problem is not solved, repeat the reseating and cleaning procedures above.

Call HP if the cartridge is covered under warranty to replace the cartridge
or its time for a new printer


Posted on May 06, 2011

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