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On start up my pc wont go past the first start up screen what can it be

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Hi supplier616!

Kindly following the following

1. Unplug power cable and battery (if this is a laptop). Hold down power button for 10 seconds (nothing is going to happen on this we are just draining power from the mainboard). Start the computer again see if it works.

2. Drain the power again. After draining the power open the sidecover (for desktop) or the access panel (for laptop) look for the rams and reseat. Afterwards, turn on the computer.

3. If no go, please enter BIOS (the button for this depends on your computer but mostly (F2 for laptop and F1 for desktop). Load defaults on BIOS (again this depends on your computer but mostly it's F9) then save and exit

4. If still won't work, try going to safemode. Do F8 and select just safemode. If you are able to login to safemode, back-up the files that you need then reformat the computer. If after reformatting or within the process of reformatting you had an issue, the problem on your computer might be the HDD or the Ram

Please let me know if you have further questions.

Thank you for using Fixya,

avf110686

Posted on Apr 04, 2011

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