Question about Play Inc Fisher Price Music Play and Microphone

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After changing the batteries in the fisher price kid tough music player the machine turns on the screen shows a flashing exclamation mark and a picture of the batteries. The machine will not go past this point. Reseting will not fix this... thanks in advanced

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  • jordan h Apr 05, 2012

    To fix the exclamation point error on your Kid Tough Music Player, follow these instructions. Be sure to have your Music Player plugged in and turned on during this whole process.

  • jordan h Apr 05, 2012

    comment to long for one post. breaking into parts

    To fix the exclamation point error on your Kid Tough Music Player, follow these instructions. Be sure to have your Music Player plugged in and turned on during this whole process.


    1.Go to your Start Menu and select Computer.
    2.Under Removable Storage, double-click on Fisher-Price Music.
    a.Push this window to the side. Do not close out of it.
    3.Go to your Start Menu and select Computer again.
    4.Once in Computer go to: C:\ProgramFiles\Fisher-Price\MusicPlayer.
    5.In the Music Player folder you will see a $_Recovery folder.
    b.Drag-and-drop the $_Recovery folder over to the Fisher-Price folder.

  • jordan h Apr 05, 2012

    6.Once this is complete close out of both windows.

  • jordan h Apr 05, 2012

    7.Make sure your Hidden Files and Folders are allowed.

  • jordan h Apr 05, 2012

    8.Navigate to: C:\Program Data\Fisher-Price\Music Player\Update.
    e.There will be two files and two folders located in there.
    9.Right-click on "NewVersionInfo.xml" and select Delete.
    f.If prompted that you need Administrative Privileges, click Continue.

  • jordan h Apr 05, 2012

    10. Double-click on the attached zip file and select Save. Save the file to your Desktop.
    11.Drag-and-drop the attached file "VersionInfo.xml" from your Desktop into the Update folder. When prompted to Replace, click on "Move and Replace".
    12.Close out of everything.

  • jordan h Apr 05, 2012

    13.Right-click on the Fisher-Price Music Player software icon on your Desktop, and select "Run as Administrator".

  • jordan h Apr 05, 2012

    install update when prompted. follow prompts and disconnect.

  • lexx737
    lexx737 Jun 13, 2012

    Hello,

    Your procedure seems good but where to find the "attached zip file" that contains the famous .xml file ??

    Thanks.

  • lexx737
    lexx737 Jun 13, 2012

    Hello,

    Your procedure seems good but where to find the "attached zip file" that contains the famous .xml file ??

    Thanks.

  • lexx737
    lexx737 Jun 13, 2012

    Hello,

    Where can I get the zip file that contains the VersionInfo.xml please ?

    Thanks,

    Xavier

  • Dada Aug 24, 2012

    Hi, I have the same issue. Where can I find the mentionned XML file, or at leats the difference between both of them? Thanks

  • mezzomix23 Oct 14, 2012

    Same issue here and same question than lexx737 and damine_paris.

  • mezzomix23 Oct 14, 2012

    Hi there. Samei issue and same question about where to find the zip file you mention jordan? Can you please share? Thanks

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Call fisher price. they can give you instructions. very fixable problem

Posted on Apr 05, 2012

  • Dada Aug 24, 2012

    Hi,

  • Dada Aug 24, 2012

    Hi, actuallye I've got Fisher Price by phone right now. Their support strategy is to exchange any failing product, they don't fix it by phone (at least here in France). Sadly this product is not available anymmore ...

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  • 62 Answers

Hi haguerol!

I checked the manuals for your issue but could not find a solution.
I suggest you contact there customer service instead.

Consumer Assisstance
1-888-892-6123 US & CANADA
1-300-135-312 AUSTRALIA

Thank you for using Fixya,

avf110686

Posted on Apr 04, 2011

  • jcfreak1234 Jun 07, 2011

    I had a error close to that one. It was a picture of the player with a flashing exclaimation. I couldn't do anything with the player. It was frozen. I plugged it into the computer and no results. I changed the batterys and got no results. I found the software and hooked it up to the computer again. It said there was a software update. I followed the prompts and it worked. The music player was back to normal. So those of you that have this player MAKE SURE YOU HAVE THE SOFTWARE!!!

  • Candy Carson Oct 27, 2011

    jcfreak - I downloaded the software from their site but it didn't say anything about an update. Where/how did you get the update?

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After leaving the software on my computer on for a while, it eventually prompted (on it's own) me saying there was an update available. I was so excited to see the prompt and I hit OK. It told me to connect the player to the computer before starting so I did and it automatically did an update. It appears to be working now! Sure hope this doesn't happen again!

Posted on Oct 27, 2011

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Posted on Jan 02, 2017

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