Question about Computers & Internet

1 Answer

The 3TB/TO My Book Essential with USB 3.0 that I purchased at Costco did not have a CD included. I tried a number of times to get it started with my MacBook and when I click the prompt button to "initialize" nothing happens. I've opened all the images of this style of WD hard drives on your tech support site (first 10 pages) but have found nothing that matches this model. Would you please direct me to the appropriate download for the manual for this equipment.

Posted by on

1 Answer

  • Level 3:

    An expert who has achieved level 3 by getting 1000 points

    Superstar:

    An expert that got 20 achievements.

    All-Star:

    An expert that got 10 achievements.

    MVP:

    An expert that got 5 achievements.

  • Computers & ... Master
  • 5,102 Answers

Try this page for the My Book Essentials USB 3.0 downloads: http://support.wdc.com/product/download.asp?groupid=125&lang=en . The CD is on the hard drive as a virtual CD for most of the Western Digital My Books. When the drive is plugged into the computer, it should be recognized and then you can access the drive in the Finder. Then you will find the contents of the CD. If you want to use the WD software, for example, double-click on the WDSmartWare.app icon.

If your MacBook hasn't recognized the drive being attached, then you need to fix that problem. Are the USB ports working for other (known good) devices? If you can, try a different cable between the drive and the computer. Try powering on the drive and connecting it to the computer when the computer is off. Then turn on the computer. (There are some reports of the energy-savings features causing the drive to fail to be recognized by the controller when attached when the computer is on.)

I hope this helps.

Cindy Wells

Posted on Apr 04, 2011

1 Suggested Answer

6ya6ya
  • 2 Answers

SOURCE: I have freestanding Series 8 dishwasher. Lately during the filling cycle water hammer is occurring. How can this be resolved

Hi,
a 6ya expert can help you resolve that issue over the phone in a minute or two.
best thing about this new service is that you are never placed on hold and get to talk to real repairmen in the US.
the service is completely free and covers almost anything you can think of (from cars to computers, handyman, and even drones).
click here to download the app (for users in the US for now) and get all the help you need.
goodluck!

Posted on Jan 02, 2017

Add Your Answer

Uploading: 0%

my-video-file.mp4

Complete. Click "Add" to insert your video. Add

×

Loading...
Loading...

Related Questions:

1 Answer

It decides for itself when to work or not. Plug in, no power. When it works it can function for a while but just suddenly shut down and doesn't go on again like I want it too.


A lot of external drives have a "sleep" mode that triggers after a few minutes of idle time, which can appear to be "off". If you are not seeing power (is there an indicator light?) then check the cables connecting the AC power adapter. Maybe the connectors are dirty and not making a clean electric connection.

Jan 10, 2014 | Western Digital 3TB My Book Essential USB...

1 Answer

Unrecognized by Windows 7


Please Take Window Xp So Your Problem Will Qacqly Solved.

Jul 31, 2012 | Western Digital 3TB My Book Essential USB...

1 Answer

My book essential


w7

First, please disconnect all USB devices and then perform the following steps:


Click "Start" button, type "devmgmt.msc" (without quotation marks) in the "Search" bar and press "Enter". Click "Continue" if necessary.



In Device Manager, double click to expand "Universal Serial Bus controllers", right click on the Host Controller, click "Uninstall" and click "OK".



Repeat the step 2 to uninstall all items under "Universal Serial Bus controllers".



Then, restart your computer and Windows 7 will reinstall all USB controllers automatically.


for xp


click start control panel administrative tools computer management device manager scroll down universal serial bus controllers you could see a yellow question / exclamation mark? ! or a red X


you will need to update/reinstall drivers

right click to reinstall drivers


if you can see your usb but its not working

ports(com&lpt)right click update driver


sometimes the wires inside the cable will be damaged due to bending or stretching or placing heavy equipment upon the cable


just replace the cable of the hard disk, when you plugged the external disk drive you got that windows could recognize the USB device change the cable everything should work fine again,



if you can see your usb drive but its not working

ports (com&lpt) right click update driver if this fails to fix the problem


check the USB leads that attach to the motherboard usually red white green black make sure they are securely seated and have no dust build up on them dust will cause static and a lot of unforeseen problems to a computer and its parts


if this fails to fix the problem


you might have to install a new usb 3 card they are cheap and easy to install you can buy these on Ebay very cheap


hope this helps

Jul 31, 2012 | Western Digital 3TB My Book Essential USB...

1 Answer

How to format wdc my book studio to ntfs


right click on your drive select format then from the drop down list select ntfs

this will vary depending on your computer and operating system
hope it helps

Jun 12, 2012 | Computers & Internet

1 Answer

I have the My book Essential 3tb WD drive and windows 7 laptop. It used to work perfectly except that there was a problem with spark coming out of the usb which was replaced by WD and I even got a...


There are several free data recovery softwares that can get data off of drives that Windows explorer won't touch. Check out: http://www.runtime.org/data-recovery-software.htm If you don't mind voiding the warranty, you CAN take it out of the enclosure and try connecting it to another computer, but I really think the encryption is going to prevent this.
The only other option would be to send the drive off to a data recovery specialist which is usually extremely effective, but can be very costly (starting around $400).

Sep 09, 2011 | Western Digital 3TB My Book Essential USB...

1 Answer

My 3 tb external drive wont work on my WDTV gen1


you should wait for some firmware upgrade and that will solve the problem

Sep 01, 2011 | Western Digital 3TB My Book Essential USB...

1 Answer

Does My Book 3T need to be specially formatted for an iMac?


The Mac can read FAT32 and NTFS (with NTFS-3G), so, no, it does not need to be specially formatted for iMacs.

Jun 24, 2011 | Western Digital 3TB My Book Essential USB...

1 Answer

Why wont my laptop start with My Book?


disable usb booting in bios, set hard drive and cd ahead of everything in boot order

Mar 15, 2010 | Western Digital My Book Essential 1TB...

1 Answer

Computer doesn't recognize hard drive


Basic Troubleshooting:

-Check all connections (Ethernet, Power, USB, etc)
-Install the appropriate driver for the device, usually included on a CD
-Double Check compatibility with your system (system requirements usually on packaging of product)
-If you haven't rebooted since you set it up, then reboot, this fixes a lot of things
-Try the product on another computer
-Try different cables/ports on the comptuer.

If nothing works, then send it in if it's under warranty or contact a professional service.

Feb 14, 2010 | Western Digital My Book Essential 1TB...

Not finding what you are looking for?
Computers & Internet Logo

Related Topics:

140 people viewed this question

Ask a Question

Usually answered in minutes!

Top Computers & Internet Experts

Doctor PC
Doctor PC

Level 3 Expert

7733 Answers

kakima

Level 3 Expert

102366 Answers

David Payne
David Payne

Level 3 Expert

14161 Answers

Are you a Computer and Internet Expert? Answer questions, earn points and help others

Answer questions

Manuals & User Guides

Loading...