Question about Computers & Internet
Try this page for the My Book Essentials USB 3.0 downloads: http://support.wdc.com/product/download.asp?groupid=125&lang=en . The CD is on the hard drive as a virtual CD for most of the Western Digital My Books. When the drive is plugged into the computer, it should be recognized and then you can access the drive in the Finder. Then you will find the contents of the CD. If you want to use the WD software, for example, double-click on the WDSmartWare.app icon.
If your MacBook hasn't recognized the drive being attached, then you need to fix that problem. Are the USB ports working for other (known good) devices? If you can, try a different cable between the drive and the computer. Try powering on the drive and connecting it to the computer when the computer is off. Then turn on the computer. (There are some reports of the energy-savings features causing the drive to fail to be recognized by the controller when attached when the computer is on.)
I hope this helps.
Posted on Apr 04, 2011
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Posted on Jan 02, 2017
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Aug 02, 2012 | Western Digital My Book Essential 1TB...
First, please disconnect all USB devices and then perform the following steps:
Click "Start" button, type "devmgmt.msc" (without quotation marks) in the "Search" bar and press "Enter". Click "Continue" if necessary.
In Device Manager, double click to expand "Universal Serial Bus controllers", right click on the Host Controller, click "Uninstall" and click "OK".
Repeat the step 2 to uninstall all items under "Universal Serial Bus controllers".
Then, restart your computer and Windows 7 will reinstall all USB controllers automatically.
click start control panel administrative tools computer management device manager scroll down universal serial bus controllers you could see a yellow question / exclamation mark? ! or a red X
you will need to update/reinstall drivers
right click to reinstall drivers
if you can see your usb but its not working
ports(com&lpt)right click update driver
sometimes the wires inside the cable will be damaged due to bending or stretching or placing heavy equipment upon the cable
just replace the cable of the hard disk, when you plugged the external disk drive you got that windows could recognize the USB device change the cable everything should work fine again,
if you can see your usb drive but its not working
ports (com&lpt) right click update driver if this fails to fix the problem
check the USB leads that attach to the motherboard usually red white green black make sure they are securely seated and have no dust build up on them dust will cause static and a lot of unforeseen problems to a computer and its parts
if this fails to fix the problem
you might have to install a new usb 3 card they are cheap and easy to install you can buy these on Ebay very cheap
hope this helps
Jul 31, 2012 | Western Digital 3TB My Book Essential USB...
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Sep 01, 2011 | Western Digital 3TB My Book Essential USB...
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Feb 14, 2010 | Western Digital My Book Essential 1TB...
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