Question about HP Office Equipment & Supplies
The problem is from the memory of the of the printer. The printer is still sensing the old print-head and not recognizing that a new one is inserted. The printer needs a soft of reset in other to refresh or clear it's memory.
1. Without turning off the product, disconnect the USB cable from the rear of the product.
2. Remove the cartridges from the printer.
3. Wait for the "Insert Cartridge" message to display on the control panel.
4. Disconnect the power cord from the back of the product.
5. Wait 60 seconds.
6. Reconnect the power cord. If the product does not automatically turn on, press the Power button.
7. Reinsert the cartridges, and then close any open doors on the product.
8. If you receive a prompt to print a calibration page, do so.
9. Reconnect the USB cable to the rear of the product, and then try printing again.
IF RESET DOES NOT WORK, TRY THIS ASWELL:
Turn the printer off, remove and insert the cartridge. If problem persists, reinstall the printer in this form;
First, disconnect the printer cable from the computer. Go to Control panel on your computer, go to printer under control panel, right click on the printer models there and delete them. Make sure all printer installed under "Printer" is deleted.
Now go back to control panel, uninstall your printer software(s). Make sure you uninstall all software relating to the printer. After that restart your computer.
Once your computer has booted, re-install the printer afresh and the it should be in order.
If the above doesn't solve the problem, please let me know so that I can direct you further....
Posted on Apr 06, 2011
The printerhead is a different part from the ink cartridge HP 940XL which you replaced. you have not replaced the printerhead. --- it is not asking you to replace a ink cartridge.
this package contains both the black and yellow printer head
Posted on Apr 03, 2011
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Posted on Jan 02, 2017
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