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Help! I got a shoelace hung in my Dyson, turned it off pulled shoe lace out, now the brushes will not turn. There was no smell, I thought it was really nothing. Dyson sent me a new head and still don't...


Hi William, it's Jack at Dyson.

I've just replied to you via the email address you've supplied. I'll look forward to hearing back from you.

Best wishes,

Jack
Dyson Online Customer Support
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My Dyson DC31 runs for a few seconds then cuts out and won't work at all. It is fully charged. We bought it just over 2 years ago and it has worked perfectly until now. It is clean and has no apparent...


Hi Jean, it's Jack at Dyson.

I'm sorry to hear you're having difficulty with your DC31. If it cuts out in use when it's fully charged, we'd need to take you through some quick diagnostic checks when you have the machine at hand. This will help our experts determine what may be causing the issue.

Please give our customer Helpline a call on 0800 298 0298 (UK), or 1-866-693-9766 (US). We'll look forward to hearing from you.

Best wishes,

Jack
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Dyson Upright DC25 will not work


Hi its Darran at Dyson.

Sounds as though the switch is faulty. your machine shoudl still be under guarantee. If this is the case, please contact our Helpline on 0800 298 0298 (UK) or 1866MYDYSON (US). Please ensure you have your serial number and proof of purchase available when calling.

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Hi, i took apart filters to clean in my dyson dc25 and put it back together as said...and now its making a highpitch whinning sound


Hi its Darran at Dyson.

It may be worth taking the filter in the ball out and putting it back making sure it has clicked back into place securely.

If you need advice on this, please visit our website at www.dyson.com and click on the support section.

Alternatively, please contact our Helpline on 0800 298 0298 (UK) or 1866MYDYSON (US).

Kind regards
Darran
Dyson Customer Service

Apr 15, 2010 | Dyson DC25 All Floors Bagless Upright...

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My Dyson DC 28 won't lower. You're supposed to step on the front and lower the handle. It won't work. What's up?


Hi its Darran at Dyson.

So that we can help, please call our Helpline on 1866MYDYSON.

Kind regards
Darran
Dyson Customer Service

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Dyson suddenly stopped working. About a week ago it had a suction issue. One of the upright tubes was clogged, cleared it and it worked fine. Today I was vacuuming and it simply powered off. The vacuum is...


Hi its Darran at Dyson.

Sorry to hear you are having difficulties with your Dyson.

So that we can help, please contact our Helpline on 0800 298 0298 (UK) or 1866MYDYSON (US). One of our advisors will be able to run through some simple checks to help resolve the issue.

Kind regards
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Dyson Slim DC 18 all floors has no suction from the beater bar, but works great from the hose.


Hi its Darran at Dyson.

Its possible that the brush bar is not turning when you release the head into the vacuuming position. Please ensure you complete a full blockage procedure as per your user guide to see if this resolves the problem. If you do not have a copy of the user guide to hand, please visit the Support section on our website at www.dyson.com.

Alternatively, if you still need some help or advice with your Dyson, please contact our Helpline on 0800 298 0298 (UK) or 1866MYDYSON (US).

Kind regards
Darran
Dyson Customer Service

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