Question about KitchenAid 400 Watts KN15E1X Accolade 400 Stand Mixer

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Hi, I was just using my Kitchenaid Accolade 400 (2005 vintage, model kn15e1x) to make a double batch of high-gluten bread dough, and it stopped working. I was running it for about 10 minutes (bad, I know, but the dough wasn't adequately hydrated and mixed yet) when the dough hook pinched a big ball of dough up against the side of the mixing bowl. The motor just stopped and I haven't been able to get it to work again (even after letting it cool down for a couple of hours). No motor, no noise, nothing. Did I burn out the motor, or is there a fuse in there that can be replaced? I found an owners manual and parts list (which doesn't even have the circuit board depicted) online, but I can't find a service manual. This mixer has had pretty light duty over the last 6 years, maybe used 25 times and only for dough 2 other times, so it's quite surprising that it conked out already...

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  • 188 Answers

All I can do is to refer you to the Service Manual at:

Posted on May 02, 2017


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Posted on Jan 02, 2017

  • 135 Answers

SOURCE: KitchenAid 600, Stand Mixer -

Hi. Stop using your mixer. If your mixer is still covered by warranty, call Kitchenaid Customer Service, they are very good with warranty repairs.

If your mixer is out of warranty, remove the silver band that surrounds the top of mixer. Remove the top cover. At the front of the mixer, locate the transmission housing which is now exposed. Examine this housing carefully for cracks. If you find cracks anywhere in this housing, you have found the under-engineered plastic transmission housing. Kitchenaid's replacement housing is made of metal. Your plastic housing has no business being in a mixer that is marketed as being able to mix bread dough. It cannot!

If you're confident that you can make the repairs yourself, go to the Kitchenaid website and download the parts drawings. Remove the Trans. housing, remove the worm gear shaft assembly which is driven by the motor.. Remove and save as much grease as necessary to thoroughly inspect the worm gear. Inspect the worm shaft bearings. Look for cracks, or missing pieces on the bearings. Look for crunched cogs on all gears. Be prepared to wait at least a month for your parts to arrive after you order them. The replacement grease should be Shell Darina 2, or Chevron FM ALC EP 2.

If you're not confident about repairing this yourself, call Kitchenaid and determine the nearest "approved" repair shop.

You may be able to pressure Kitchenaid to pay for the damaged parts in your mixer. They are still installing these plastic Trans. housing on new mixers. Insist on a metal cover when replacing. Apparently, Kitchenaid feels no shame in their manufacturing process, and will not issue a recall notice for these housings. They are substandard at best.

If you found this solution helpful, please rate it. Good luck! ricardok45.

Posted on Feb 13, 2009

  • 135 Answers

SOURCE: MIxer quit working while mixing 3 batches of oatmeal cookies

Hi. Kitchenaid's warranty is 1 year.

Most likely, the plastic transmission housing has failed, causing damage to the working parts inside your mixer. Take it to a local repair place and have them work up a quote to repair it. It will take at least a month to get the parts.

If this solution has assisted you, please rate it. ricardok45


Posted on Mar 24, 2009

  • 137 Answers

SOURCE: bread dough hook slips when mixing

This is not a solution but I think you have a serious problem you might have sheared some gear teeth whent the mixer jammed and it only manifests itself under a heavy load, I would take it to a repair guy, those mixers are expensive and it would be worth it.

Posted on Mar 28, 2009

  • 27 Answers

SOURCE: Hobart A-200 3943. Having a problem with torque.

Check your recipe against the capacity chart found here:

You may be overloading the unit. Hope this helps.

Posted on Oct 19, 2009

Testimonial: "Thank you for the chart! I will check up on the recipe. "

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If this solution has assisted you, please rate it. Good luck! ricardok45.

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Hi Susan. There is no worse feeling than the feeling you get when you find that you've been seperated from your hard-earned money by a company that markets a product with glowing phrases of what their product can do...And then doesn't deliver on it's promises. Kitchenaid mixers can make short work of bread dough NOT! My Kitchenaid HD Pro (475 watts) self destructed after only 30 uses of making my Sourdough Bread. The problem? A cheap piece of plastic that takes the stresses of two important shafts in the mixer. Cheap, shoddy parts in a mixer you paid top dollar for. Kitchenaid shows no shame in doing so.

What is happening with your mixer as it tries to mix your dough is that the head unit is thrust back and forth and side to side (bucking). Eventually hinges become loose and sloppy. Kitchenaid's behaviour is legal and beyond reproach, so make your next mixer purchase an informed one.

Goto and do a search for your Kitchenaid model. You'll notice that you're not alone in your mixer troubles.

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If this solution has assisted you, please rate it. Good luck! ricardok45

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