Question about KitchenAid 400 Watts KN15E1X Accolade 400 Stand Mixer
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Posted on Jan 02, 2017
SOURCE: KitchenAid 600, Stand Mixer -
Hi. Stop using your mixer. If your mixer is still covered by warranty, call Kitchenaid Customer Service, they are very good with warranty repairs.
If your mixer is out of warranty, remove the silver band that surrounds the top of mixer. Remove the top cover. At the front of the mixer, locate the transmission housing which is now exposed. Examine this housing carefully for cracks. If you find cracks anywhere in this housing, you have found the under-engineered plastic transmission housing. Kitchenaid's replacement housing is made of metal. Your plastic housing has no business being in a mixer that is marketed as being able to mix bread dough. It cannot!
If you're confident that you can make the repairs yourself, go to the Kitchenaid website and download the parts drawings. Remove the Trans. housing, remove the worm gear shaft assembly which is driven by the motor.. Remove and save as much grease as necessary to thoroughly inspect the worm gear. Inspect the worm shaft bearings. Look for cracks, or missing pieces on the bearings. Look for crunched cogs on all gears. Be prepared to wait at least a month for your parts to arrive after you order them. The replacement grease should be Shell Darina 2, or Chevron FM ALC EP 2.
If you're not confident about repairing this yourself, call Kitchenaid and determine the nearest "approved" repair shop.
You may be able to pressure Kitchenaid to pay for the damaged parts in your mixer. They are still installing these plastic Trans. housing on new mixers. Insist on a metal cover when replacing. Apparently, Kitchenaid feels no shame in their manufacturing process, and will not issue a recall notice for these housings. They are substandard at best.
If you found this solution helpful, please rate it. Good luck! ricardok45.
Posted on Feb 13, 2009
Hi. Kitchenaid's warranty is 1 year.
Most likely, the plastic transmission housing has failed, causing damage to the working parts inside your mixer. Take it to a local repair place and have them work up a quote to repair it. It will take at least a month to get the parts.
If this solution has assisted you, please rate it. ricardok45
Posted on Mar 24, 2009
This is not a solution but I think you have a serious problem you might have sheared some gear teeth whent the mixer jammed and it only manifests itself under a heavy load, I would take it to a repair guy, those mixers are expensive and it would be worth it.
Posted on Mar 28, 2009
Check your recipe against the capacity chart found here: http://www.primasupply.com/images/hobarta200.pdf
You may be overloading the unit. Hope this helps.
Posted on Oct 19, 2009
Testimonial: "Thank you for the chart! I will check up on the recipe. "
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