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Given a hard time trying to return a lip balm that I got off the shelf in their store finding it had expire 2/08. They would not refund the purchase price of $2.33 until I had a receipt. Have been a customer over 6 years and I had credit due to me at the store. Talked to the store manager and felt like I was interuping his time. We've always had a problem going into store and being followed around because we're Native American and the reservation is only 7 miles from here. These are white people and act as if we're going to walk out of the store with their products. They should have made a modification to the "rules" about returns, after all the product had their name and price stamped on the item and the item was no good to begin with, it should have been taken off the shelf in Feb. I think had I not been Indian, they would have refunded or credited my account.

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Hi there,

I'm sorry no one has tended to your enquiry.

Just so you know, we Experts are not employed by Fixya - we are simply contractors. Nor can we communicate any issues on your behalf.

As Fixya admin will not be able to see this post, you can attract their attention by clicking on the CONTACT link (at the bottom of this screen) and submitting your request for a refund.

They will usually respond within 24hrs.

Good luck.

Posted on Jul 12, 2011

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Can I get a refund?
See our refund policies on the following types of deals:

GrouponLive concert and event tickets
  • You can edit or cancel your order on the day of purchase only
  • If you can't make the show and want to give your purchase to a friend, contact us at least 24 hours before the day of the show so we can change the name on the tickets
Groupon Goods merchandise
  • You can edit or cancel your order for two hours after your purchase
  • After that, the address you supplied is given to the shipping provider and shipment can't be stopped
  • Unless the Fine Print states otherwise, you can return Groupon Goods products within 14 days of receiving them. Return shipment is free and you can learn more about it here.
  • Original shipping charges are not refundable on items returned due to customer preference/change of mind
  • Returns shipped without using a Groupon-provided return label are not eligible for a refund and will be refused
Groupon Getaways trips
  • If you chose the date of your trip when you purchased your Groupon Getaway, you'll be able to cancel it as long as you're within the hotel's cancellation policy by clicking "Cancel" next to this Groupon on your My Groupons page
  • If you didn't choose your date when making your purchase, and the merchant is unable to book the stay you want during the available dates before the book-by date, we'll refund your purchase
  • After the book-by date, you can still use your Groupon Getaways voucher for the price you paid for it. You can learn more here.
Groupon Local vouchers
  • Any unredeemed, unprinted Groupon may be returned for a refund within the first 3 days after purchase
  • After 3 days, all sales are final, but you can always give your Groupon to a friend or family member to use instead (unless the Fine Print specifies otherwise)
  • Your Groupon is always worth at least the amount you paid for it - even if the promotional value has expired

Oct 11, 2017 | Computers & Internet

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Stila Color Balm Lipstick ?

Featuring a luxe, satin finish, Color Balm lipstick offers excellent color payoff, subtle shine, and phyto-derived emollient properties that deliver hydrated and healthy lips. Naturally cooling peppermint oil provides a fresh and rejuvenating sensation, while exclusive sunflower-based polyglycerides smooth lip contours and add volume and definition to lips. A handy mirror on the top of the cap makes on-the-go application a snap.


Jul 14, 2016 | Stila Health & Beauty

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How do I cancel a kindle e book

Returning Kindle Books Books you purchase from the Kindle Store are eligible for return and refund if we receive your request within 14 days of the date of purchase. Once a refund is issued, you will no longer have access to the book.
To request a refund and return, visit the Manage Your Content and Devices page. Click the Actions tab for the title you'd like to return, and select "Return for refund".

Mar 09, 2015 | Tablets & eReaders

1 Answer

I would like info on returning a unsatisfactory product that does not meet its expectations.

Returns and Refunds: Federal Law

Most retailers allow customers to return goods if they change their minds or receive an unwanted item as a gift simply because it makes good business sense. But they are not required to do unless there is an obvious defect with the product. Merchants also may require a receipt in order to accept returns, which helps prevent return fraud (see discussion of this below).

Legally, it is a matter of contract law: If the merchant's policy (or sales contract) clearly states "all sales final" in a way that is not confusing to customers, then it is not required to accept returns on otherwise salable goods.

Federal law governing refunds is fairly simple and straigtforward, applying to online as well as in-store sales. Merchants do not have to provide a full refund on returned goods unless one of the following conditions is true:

  • The goods were defective (or, more generally, the merchant broke its sales contract)

  • Refunds are part of the merchant's stated return policy

Returns and Refunds: State Law

Some states have laws addressing consumer refunds, although not all of them offer guidance on how the laws apply to their residents who purchase goods from out-of-state merchants over the Internet. Below are some examples of state laws governing refunds:

  • California: Merchants are required to clearly post their refund policy unless they offer full cash refund, exchange, or store credit within seven days of the purchase date. Failing this requirement, customers may return goods for a full refund within 30 days of the purchase.

  • Florida: Merchants that do not offer refunds must post this fact where customers can see. Failing this requirement, customers may return goods for a full refund within 20 days of the purchase.

  • Illinois: Illinois citizens may cancel consumer transactions (and get a full refund) within three business days for door-to-door sales, campground memberships, and gym memberships.

In most cases, regardless of how a merchant drafts its return policy, the conditions of such a policy must be prominently displayed at the place of purchase (including Web sites) for it to be considered valid. Merchants may charge a restocking fee for returned merchandise but, as with any contractual obligation, must make this clear in their policies.

Return Fraud

There are numerous ways customers can defraud a merchant through the return process, but not all return fraud is distinguishable from legitimate returns. For example, someone who has a hard time deciding on what clothes to buy and makes frequent returns is not trying to game the system. But someone who buys a formal dress, wears it once, and then returns it the next day is in fact defrauding the merchant.

U.S. retailers lose between $9.6 billion and $14.8 billion annually from return fraud, according to research by the National Retail Federation (NRF) and the Loss Prevention Research Council. Returned merchandise is either marked down or thrown away, and often incurs hidden costs associated with being restocked.

Below are some common types of return fraud:

  • Wardrobing (or "renting"): Buying clothes or other items for one-time use and then returning them

  • Stolen Goods: Returning goods shoplifted at the same store or stolen elsewhere

  • Fraudulent Receipts: Using a reused, found, stolen, or altered receipt to return goods; or returning goods to a store with a higher price in order to make a profit

  • Employee Fraud: Manipulation or assistance from within the company

  • Price Switching: Affixing a higher-priced tag on an item in hopes of returning it for the higher refund

Consumers who are caught engaging in return fraud may face shoplifting or theft charges, as long as evidence exists that an actual crime took place. For example, wardrobing may be next to impossible to prove, but surveillance video of someone removing price tags could be the smoking gun in such a case.

- See more at:

Return Policies and Refunds FindLaw

this may help

Feb 24, 2015 | Miscellaneous

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How do I buy the lip smackers

Did you check the drug stores like Walgreens?

Dec 13, 2013 | Bonne Bell Lip SmackerĀ® Shimmers Balm -...

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Can yardley pomade be used on lips to cure cracked or chapped lips?

Pomade is made intently for styling your hair. If you wish to have your cracked or chapped lips be cured, you may use products such as lip balm. The primary purpose of lip balm is to provide an occlusive layer on the lip surface to seal moisture in lips and protect them from external exposure. Lips are particularly vulnerable because the skin is so thin, and thus they are often the first to present signs of dryness.

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My lips have discolored due to constant picking and they look very ugly. can the color be restored

I would recommend using Burts Bee's chapstick. It's one of the only chapsticks that does not have an ingredient that will INCREASE chapped lips. Upon applying, it's not the most moist of the lip balms, but you will notice a difference over a couple of days. Try the different kinds, and find which one is for you. As for the discoloration, for a quick fix, you can use a lipstain (close to your natural color). I like using NYC's lipstain because it's cheaper, AND stays on just as long. Another tip, try applying a good amount of chapstick and take a dry toothbrush and rub the excess skin/dryness away that way. It will enhance your lip color and scrub away the dry mess. Afterwards, reapply the chapstick.
Hope this helps!

Jun 08, 2011 | Blistex Medicated Lip Balm 0.15 oz Stick

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Hi, I just bought one and wondering how can I know the manufactured date of the cologne? because I need to know when does it expire. thank you.

A good colgne does not expire, but i would not advice to use it after two years. Some things you can do to preserve it better is keeping it ona fresh, dry place, out of the sunlight, and always withs it's cap on.

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Hello, I received the secrets lip product today and am wondering if I should apply a balm over it during the day. Thanks so much for your time, your feedback is appreciated. Kim

Yes you can use Lip Balm Over it. But please first check the ingredents that make up that product if glycerin, vaslin or oil is included in the ingredient, there is no need to use the balm over it.
Hope that this answer will help you. Kindly rate the answer

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Hello, Syam_sukumar -

The camcorder you recently purchased is defective. I suggest you do not even try to repair it. Return the camcorder to the seller for a full refund.

If you purchased it from a store (one which exists in brick and mortar), the store probably has a policy for returning defective merchandise. Find out what the returns policy is and return it - soon.

If you purchased from a website for online-only sales, then find out the returns and resolutions policies and procedures and proceed accordingly to return the camcorder and be refunded the purchase price.

Best wishes.

Feb 08, 2018 | Cameras

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