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This is interesting. You need to consider things that change during the day. There is a demark point that the phone system connects to. This point may be in a closet etc. What environmental changes are happening near that point> Temperature, humidity, other devices coming on that send out interference etc.
To reset the password on the mail box you need to go to a M7310 phone on your system. It has 3 buttons under the display. You need to press the "Feature" button and 983, then enter the password 120000 (this one is used if you have 2 digit extensions 1020000 is used if you have 3 digit extensions) . Next in the display you will see mbox-AA-othr above the soft keys. Press the button below mbox. Next enter your extension number. After that you should see the screen to reset your password. This will reset the password to 0000. When you go back to your own extension and log in to your mailbox it will prompt you to change your password. If you password120000 or 1020000 doesn't work try 121111 or 1021111, the last 4 digits are the password for the admin mailbox.
Your problem is in the phone system programming. I would need to know how old your main cabinet is in order to tell you how to fix it. On most Nortel systems you use "Feature Key" **266344 (Feature **CONFIG) . You will need to program from a M7310 phone because you need the 3 soft keys under the display which the M7208 does not have. The top 4 keys on the phone are used for programming (2 LEFT & 2 RIGHT) . I'm referring to the 2 vertical rows of keys (5 LEFT & 5 RIGHT). Upper left key is up a menu, upper right key is SELECT, lower left is BACK, and the lower right is NEXT. I believe you need to find the CAPABILITIES menu for your station/extension and use the next button to look for the handsfree setting use the key under the display to change it. The manuals are at http://wedophones.com/Manuals/Nortel/
Do a button inquiry to find your prime line(intercom number). Press feature *0 then the button you want to identify. Your prime line will be either the bottom programmable button or the next one up.
The button defintion will appear in the LCD screen for each button inquiry you do.
Nortel M7000 series are proprietary sets which require a nortel MICS, CICS, or an older 8x24, 6x16, or 3x08 in order to work. If you have the system, it maybe that the jack isn't activated with a system port.
If the extension was a swap of the old M7310 with a new(ish) M7310 no additional programming should be necessary. However if the phone was replaced with another type of nortel set(M7208, M7324,T7313 etc.) then the phone will default to its base features. To re-program the feature keys press feature *3, the button you wish to program, and the feature code for that button
In my workplace, when you move the Nortel M7100 phone, the programmed info (extension number, etc) moves along, just like if I was rewiring all phones. Have you tried just to unplug the phone and plug it on the new location? Here the extension number moves along with the equipment... (Nortel Norstar M7208 and M7100). Good Luck!