Question about RIM BlackBerry Storm 9530 Smartphone

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When i connect my BlackBerry STORM via USB cord it wont do anything at all, the PC wont show anything plugged in, and the BB wont show any message! Thanks!

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Maybe the problem is related with the pc.

Posted on Apr 03, 2011


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Bb 9530 uncaught exception 7=7

To fix this problem, you need to either "wipe" or reset your BB to factory settings. Unfortunately, all data will be deleted. You need to back up your data to your home computer. You may follow the steps below:

1) Make sure you have Blackberry Desktop Manager installed.
2) On your PC, go to Start > Run and copy and paste the following line exactly (meaning with the quotation marks):

"c:\program files\common files\research in motion\apploader\loader.exe" /nojvm

3) The Application Loader Wizard will appear -- click "Next."
4) In the "Connection:" drop-down menu, you should see "USB-PIN: UNKNOWN". Click the "Next" button.
5) You should then see a list of applications ready to be installed for your Blackberry. Hit Next and Finish and you are well on your way to getting your Blackberry back to life. Congrats! Just don't disconnect anything and let the lengthy process finish completely.

NOTE: If you do not see a list of applications mentioned in step 5 and instead see the message "The Blackberry Desktop Software does not have Blackberry Device Software for the device that you have connected to the computer. Contact your wireless service provider or system administrator," then you must download Blackberry's Operating System for your carrier and device.
Just select the appropriate carrier and network type, select your Blackberry model from the list and download the latest version. Install this download and follow the above steps again and you should be on the right path.

Good luck!


Jun 20, 2012 | RIM BlackBerry Storm 9530 Smartphone

1 Answer

My blackberry storm stopped recieving and outgoing calls soon after i upgragraded my blackberry desktop manager while my phone connected to pc.even on my desktop manager it is showing disconnected. please...

The issue you describe appears to be corruption of one or more system files within the BlackBerry OS or that a file is locked in process and does not let the BB connect as it should. Below you will find 2 solutions to help resolve your issue.

If you wish to restore the BB, please continue below after verifying that you have the following:

A. Computer (Windows)
B. BlackBerry Desktop Manager software (
C. Latest version of the BlackBerry OS for your make/model BB
D. BlackBerry USB Data Cable

A. Battery Pull

1. Remove the battery cover and battery from your BB.
2. Wait about 1 minute, then reinsert the battery.
3. Power on your BB and test it by making a phone call to test for outgoing calls.
4. If it works, proceed to step #5. If not, then skip down to solution B, step #1.
5. Ask someone to call you to test for incoming calls.
6. If it works, put the battery cover back. If not, then skip down to solution B, step #1.

B. BlackBerry OS Software Update
Note: A forced update should restore your BB to working condition, but there is the risk that you may lose your data. If that is a problem, do not proceed.

To get the OS, simply logon to your carriers website and download the latest version of the OS for your BB. Once the file is saved to your computer, you need to install the setup files just like you would any other program. When completed, proceed to step #1.

1. Open BB Desktop Manager
2. Remove the battery cover, battery and microSD card (if you have one) from your BlackBerry.
3. Connect the BB to your computer via USB cable (without the battery in place, just the phone's shell).
4. There should be a few drivers that will load automatically and the BB Desktop Manager will recognize your BB.
5. Close the BB Desktop Manager once it has been detected.
6. Go to the following path. C:\Program Files\Common Files\Research In Motion\AppLoader
7. Double-click the "AppLoader.exe" application
8. Once it loads, the application will detect your BB and proceed to update your BlackBerry's OS.
9. If you are prompted to backup your BB data, please do so. If not, then proceed to step #10.
10. Select wipe (or secure wipe) to completely remove the existing OS and data.

A fresh, updated version of the BlackBerry OS will be installed on your BB. The process takes about 35-90 mins to complete. Once done, the BB will automatically reboot and if you had an existing backup or created one before wiping/installing, you can now reopen the BB Desktop Manager and restore your backup to the BB.

Aug 14, 2010 | Cell Phones

1 Answer

How do i connect my bb 8900 to my pc?

I'm guessing you mean Blackberry.8900..

your blackberry should have come with a tools disk containing a copy of the program Blackberry desktop manager.. install this software and then you should be able to connect via USB (with the usb cable) or via bluetooth

you can download the latest version of Blackberry desktop manager from the RIM website

Jun 19, 2010 | HP Computers & Internet

1 Answer

Mms messaging to bb storm

In short, no. MMS requires a BB Data subscription and there is no other way to get around it.

Apr 23, 2010 | RIM BlackBerry Storm 9530 Smartphone

2 Answers

Bb strom. red light blinks once then 4 times fast. wont turn on. computer does not know it is connected by usb.

I think that there is nothing wrong with the BB nor with DTM. Rather, something about that PC is the culprit...diagnosing that is waaay outside of the ability to do via this medium.

Apr 06, 2010 | RIM BlackBerry Storm 9530 Smartphone

3 Answers

BB Messenger wont go through


Aug 07, 2009 | RIM BlackBerry Pearl 8100

5 Answers

How do i reload software 513 for my blackberry storm.

What you need to try to do is reinstall the blackberry OS (operating system) on your device.

Assuming you have verizon

First install Blackberry desktop manager it should be in the CD that came with the phone.

If you can't find it download it

Then download the OS software for your phone"
Install it

Connect your phone to your computer and start Desktop manager

Click on application loader, on update software click start, click ok on USB pin selection.

when you get to the device backup and restore options, click settings and make sure backup options box is unchecked and device data boxes are both checked, click ok, click next, skip the email signup stuffs,and finish.

After the software is installed the phone should boot back up

Jul 13, 2009 | RIM BlackBerry Storm 9530 Smartphone

1 Answer

My computer wont recognize my BB Curve when its in the USB

Download and install the latest Handheld Software for your model then open Desktop Manager and run the application loader once the USB cable is connected to the device. 8330 Software located here

Just fill out the form and the download is free.

Jul 02, 2009 | RIM BlackBerry? Curve 8330 Cellular Phone

2 Answers

How do i transfer music from pc to bb curve 8300?

You can't put songs that you have bought from apple. You can put songs that you have riped from CD's or downloaded. You need a micro SD card. On the phone go into options: Advance Options, Media Card. Turn mass storage mode on. Now plug your BB into the computer and a little window will open up. open the Blackberry folder then music. Drop and drag your music files into that folder. if your going to use the Desktop software go to google and type: Blackberry Desktop Manager 4.5. This version comes with a media manager. Click on this link or copy and paste the complete link into your browser.
If I could be of further assistance, let me know. If this helps or solves the issue, please rate it.
Thanks, Joe

I’m happy to assist further over the phone at

May 24, 2009 | RIM Blackberry Curve 8300

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