Question about Tomtom GO 910

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Tomtom go 910

I switched on my tomtom go 910 but only shows green screen and then appears an X on the right side and doesn't give anymore information.

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  • nobend Aug 30, 2008

    When is opened the box and took out contents I read instructions got as far entering my address the screen froze I could not turn it off I left it not knowing what to do Tried it later it had gone off. I swiched it on screen froze with a hand and a cross

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I have seen the green screen problem a few times before and this was caused by corrupted data / software or an error in booting up.
If you can't turn any TomTom off then perform a reset by inserting a paper clip into the rest hole and give 1 short press of the reset button ( it's a tactile switch so you should feel it click ) then try switching the TomTom on again the normal way. ( reset buttons are normally found through a small hole underneath the TomTom ).
If the TomTom does switch on but continues as before with the loading up problem , then it's best to format and reload all files from your backup copy.
A RED CROSS indicated a loading fault / corrupted files / incomplete files / corrupted or damaged media . ( media , meaning SD card or hard-drive )

Posted on Sep 23, 2008

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I switched on my tomtom 910 but only shows green screen and red x on right side and doesn't give anymore information

Posted on Oct 07, 2008

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It is very small - a pinhole. Use a paperclip to press the button which is sunk inside the small hole.

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Please download software from attached links
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In general I find these sort of problems can be fixed by the below

If the Tomtom loses battery power it might cease to function with a blank screen but will show a green light when you charge it. The trick is charge it on the mains charger for at least two hours. Then reset the device with a paper clip. If you get no reponse hold down the on button for at least 20 secs and the device will show the Tomtom logo and play a drum roll and startup normally.

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HAVE YOU TRIED THE RESET BUTTON? IF SO PRESS THE RESET BUTTON THIS SHOULD RESET THE ERROR WITH IT

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Had same problem with my GO910 unit, after it was about 6 months old. Contacted TomTom and sent unit back. They said that they are aware of the problem. They sent me back a new GO 720 with 2008 maps as they said they could not fix the problem in the 910. and they were not importing anymore 910 into Australia.

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