Question about HP Printers & Copiers

1 Answer

Cannot receive faxes - HP Printers & Copiers

Posted by on

1 Answer

  • Level 2:

    An expert who has achieved level 2 by getting 100 points

    MVP:

    An expert that gotĀ 5 achievements.

    Novelist:

    An expert who has written 50 answers of more than 400 characters.

    Governor:

    An expert whose answer gotĀ voted for 20 times.

  • Expert
  • 180 Answers

Step one: Check the fax number
Make sure the fax number is correct; include any numbers that you have to dial to use the telephone, such as an area code, access codes for outside lines or long-distance services, and so on. If you have to dial a particular sequence of numbers to make a telephone call from that telephone line, you also have to dial that sequence of numbers to send a fax.
If the issue is resolved, you do not need to continue troubleshooting.
If the number is correct, continue to the next step.
Step two: Dial the number manually
Instead of using a speed dial setting or sending the fax from the computer, dial the number manually from the product control panel.
If the fax sends when you dial the number from the control panel, follow these steps to recreate the speed dial setting and insert pauses in the number.
On the product control panel, press the Setup button.
Press the Left Arrow button ( ) or Right Arrow button ( ) until Speed Dial Setup appears on the control panel display, and then press the OK button.
Press the Left Arrow button ( ) or Right Arrow button ( ) until Individual Speed Dial appears on the control panel display, and then press the OK button.
Press the Left Arrow button ( ) or Right Arrow button ( ) to select an unassigned speed dial entry, and then press the OK button.
Use the product keypad to enter any numbers that must be inserted before the fax number, such as an area code or access codes for outside lines or long-distance services, and then press the Redial/Pause button to insert a pause.
Enter the rest of the fax number, using the Redial/Pause button to insert pauses between the numbers, and then press the OK button.
Enter the name of the speed dial setting, and then press the OK button to save the speed dial setting.
Try to send the fax again.
If the issue is resolved , you do not need to continue troubleshooting.
If the issue is not resolved , continue to the next step.
Step three: Run a fax diagnostic test
Press the On button ( ) to turn on the product, and then make sure the product is correctly connected to the telephone jack.
Make sure that there is plain white paper in the input tray.
On the product control panel, press 6 , and then press 6 again.
This selects the Tools menu and then selects Run Fax Test .
The fax diagnostic test page prints.
Review the results of the test.
If the result of the fax diagnostic test is All Pass , skip to Step four: Reinitialize the fax.
If the result of the fax diagnostic test is a failure, a page prints that describes the issue and offers possible solutions. Follow the solutions on the printout.
If the solutions on the printout resolve the issue, you do not need to continue troubleshooting.
If the solutions on the printout do not resolve the issue, continue to the next step.
Step four: Reinitialize the fax
While the product is on, disconnect the power cord from the back of the product and from the electrical outlet.
Make sure that the telephone cord is fully inserted into the port labeled 1-Line on the back of the product.
Connect the power cord to the back of the product, and then connect the power cord to the electrical outlet.
When the product is in the ready state, try to send and receive a fax again.
If the issue is resolved , you do not need to continue troubleshooting.
If the issue is not resolved , continue to the next step.
Step five: Test the send/receive functions
Use the product keypad to send a fax. Watch the product control panel display and listen to the sounds the product makes.
If the product is working correctly, the following events occur.
When the product begins to dial, a dial tone is audible, followed by the sound of the product dialing. A Dialing message appears on the control panel display.
When the receiving fax answers the call, the product and the fax exchange tones. A Connecting message appears on the control panel display. During this phase, the product and the fax compare capabilities, exchange information about how to send the fax, and try to establish a reliable transmission speed.
After the connection is established, the product sends the pages of the document. Messages appear on the control panel display that indicate the status, such as Sending page 1 .
Review the results of the fax.
If the fax is transmitted successfully, continue to the next step.
If there is no audible dial tone or the receiving fax does not answer the call, try sending the fax to a different destination. If this second attempt also fails, continue to the next step.
If the receiving fax answers the call and begins beeping, but the Connecting message does not appear on the product control panel display, the product is not detecting the tones from the receiving fax. Continue to the next step.
Step six: Use an analog telephone service
HP Fax and All-in-One products are designed to work with analog telephone services and might experience some difficulties when they are connected to phone lines with digital services. Make sure the product is connected to an analog telephone service.
To obtain digital services information or support, contact the telephone service provider or system administrator.
Step seven: Check the phone cord and fax connections
Disconnect the telephone cord, and then examine the connector on the end of the cord. Make sure the cord only has two wires.
Figure 1: Telephone cord with two wires
Figure 2: Telephone cord with four wires
If the cord has four wires, replace it with a two-wire telephone cord.
If you must use a cord with four wires, use the converter that shipped with product. The converter allows a cord with four wires to work with a device that requires a cord with two wires.
Make sure the fax is connected directly to the telephone jack by a telephone cord. Connect the cord to the 1-Line port on the back of the product.
Figure 3: Fax only
1 - Telephone jack
2 - Telephone line
3 - 1-Line
4 - 2-Ext
If other devices need to use the same telephone jack, make sure they are connected to the 2-Ext port on the back of the product.
Connect a single-line telephone to 2-Ext , and then pick up the receiver and listen for a dial tone. Make sure you are able to dial out using the telephone keypad. If you hear a dial tone and are able to dial out using the phone, the product is properly connected to a working telephone cord and telephone jack.
Figure 4: Fax and telephone
1 - Telephone jack
2 - Telephone line
3 - 1-Line
4 - 2-Ext
5 - Telephone
Figure 5: Fax and PC or modem
1 - Telephone jack
2 - Telephone line
3 - 1-Line
4 - 2-Ext
5 - PC or modem
If you change any cable connections, try sending and receiving a fax again to make sure that the issue is resolved.
If the issue is resolved , you do not need to continue troubleshooting.
If the issue is not resolved , continue to the next step.
Step eight: Remove any other devices from the telephone line
If any other devices, such as a telephone, an answering machine, or a modem, are connected to the telephone line, remove each device.
NOTE: Remove each device even if it is in another room, connected to another telephone jack, or connected using a line splitter.
Connect the product to an analog telephone line by connecting one end of the two-wire telephone cord directly to the telephone jack and then connecting the other end of the telephone cable directly to the 1-Line port on the back of the product.
Try to send a fax again.
If the issue is resolved , you do not need to continue troubleshooting.
If the issue is not resolved , continue to the next step.
Step nine: Perform a partial reset of the product
A partial reset of the product returns all fax settings to the default values. It might be necessary to reset the language and country/region settings after the partial reset is complete.
Disconnect the power cord from the back of the product.
Wait 20 seconds, and then press and hold # and 3 on the product control panel.
Connect the power cord to the back of the product, and then release the buttons when the product turns on.
The product is reset to factory defaults.
Try to send and receive faxes again. If the problem still exists, continue to the next step.
Step ten: Service the product
If you have completed all the steps listed above and are still experiencing a problem, service the product.

Posted on Aug 05, 2008

Add Your Answer

Uploading: 0%

my-video-file.mp4

Complete. Click "Add" to insert your video. Add

×

Loading...
Loading...

Related Questions:

3 Answers

How to receive fax documents


You cannot receive fax using this printer, because this printer doesn't support fax sending/receiving. Only fax supported printers can receive fax documents. You will know if a printer is fax support if you see a Fax button there or if you can see a numpad buttons where you can dial numbers.

These are the photo examples of fax printers
heifentrixx_14.jpg heifentrixx_16.jpgheifentrixx_15.jpgheifentrixx_17.jpg

Hope my solution helps. Thanks for using Fixya!

Jul 11, 2011 | Canon PIXMA iP4000 InkJet Photo Printer

1 Answer

How to I turn off the automatic printing of the fax logs.


To change fax confirmation
1. Press Setup.
2. Press Print Report, and then Fax Confirmation.
3. Press the right arrow button to select one of the following, and then press OK.

Off - Does not print a fax confirmation report when you send and receive
faxes successfully. This is the default setting.

On Fax Send - Prints a fax confirmation report for every fax you send.
On Fax Receive - Prints a fax confirmation report for every fax you receive.
Send & Receive - Prints a fax confirmation report for every fax you send and receive.

May 03, 2011 | HP Officejet Pro L7780 All-In-One InkJet...

1 Answer

How do I set up the fax feature?


Introduction The HP All-in-One can receive faxes automatically or manually depending on the Auto Answer setting. If the Auto Answer option is set to On (the default setting), the HP All-in-One will automatically answer incoming calls and receive faxes after the number of rings specified by the Rings to Answer setting. (The default Rings to Answer setting is five rings). Refer to the given instructions to receive faxes automatically or manually. Receiving faxes The HP All-in-One can receive faxes automatically or manually. Receiving a fax automatically To receive faxes automatically, set the Auto Answer option to On (the default setting). The HP All-in-One will automatically answer incoming calls and receive faxes after the number of rings specified by the Rings to Answer setting. (The default Rings to Answer setting is five rings). Receiving a fax manually If the HP All-in-One has been set up to receive faxes manually (the Auto Answer option is set to Off ), or you answer the phone and hear fax tones, use these instructions to receive faxes.
  1. Make sure the HP All-in-One is turned on and you have paper loaded in the input tray.
  2. Remove any originals from the document feeder tray.
  3. Set the Rings to Answer setting to a high number to allow you to answer the incoming call before the HP All-in-One answers. Or, turn off the Auto Answer setting so that the HP All-in-One does not automatically answer incoming calls.
  4. If you are currently on the phone with the sender, instruct the sender to press Start on their fax machine.
  5. When you hear fax tones from a sending fax machine, do the following:
    1. Press Start Fax Black or Start Fax Color on the control panel of the HP All-in- One.
    2. When prompted, press the down arrow to highlight Receive Fax Manually , and then press OK .
  6. Press Start Fax Black again.
  7. After the HP All-in-One begins to receive the fax, you can hang up the phone or remain on the line. The phone line is silent during fax transmission.


    Trust this is helpful. Please vote. :)

Dec 11, 2010 | HP Photosmart C7280 Laser Printer

1 Answer

HP 6310 All-in-One. How do I get a fax confirmation?


If you need printed confirmation that your faxes were successfully sent, follow these instructions to enable fax confirmation before sending any faxes. Select either On Fax Send or Send & Receive.


The default fax confirmation setting is Off. This means that the HP All-in-One will not print a confirmation report for each fax sent or received. A confirmation message indicating whether a fax was successfully sent appears briefly on the display after each transaction.


To enable fax confirmation from the control panel

1. Press Setup.

2. Press 2, and then press 3.

This selects Print Report and then selects Fax Confirmation.

3. Press to select one of the following, and then press OK.


Off Does not print a fax confirmation report when you send and

receive faxes successfully. This is the default setting.


On Fax Send Prints a fax confirmation report for every fax you send.

Fax

On Fax Receive Prints a fax confirmation report for every fax you receive.


Send & Receive Prints a fax confirmation report for every fax you send and

receive.

Oct 27, 2010 | HP Officejet 6310 All-In-One InkJet...

1 Answer

How do I get a fax conformation?


This is an excerpt of the User's Guide for your machine. You can download from here:
http://h10025.www1.hp.com/ewfrf/wc/manualCategory?lc=en&dlc=en&cc=us&product=1138342&


Print fax confirmation reports
If you need printed confirmation that your faxes were successfully sent, follow these instructions to enable fax confirmation before sending any faxes. Select either On Fax Send or Send & Receive.
The default fax confirmation setting is Off. This means that the HP All-in-One will not print a confirmation report for each fax sent or received. A confirmation message indicating whether a fax was successfully sent appears briefly on the display after
each transaction.
To enable fax confirmation from the control panel
1. Press Setup.
2. Press 2, and then press 1.
This selects Print Report and then selects Fax Confirmation.
3. Press to select one of the following, and then press OK.

Off Does not print a fax confirmation report when you send and
receive faxes successfully. This is the default setting.
On Fax Send Prints a fax confirmation report for every fax you send.
On Fax Receive Prints a fax confirmation report for every fax you receive.
Send & Receive Prints a fax confirmation report for every fax you send and receive.
User Guide 65
Fax
Tip
If you choose On Fax Send or Send & Receive, and scan your fax to send from memory, you can include an image of the first page of the fax on the Fax Sent Confirmation report. Press Setup, press 2, and then press 2 again. Select On from the Image on Fax Send Report menu.

Aug 14, 2009 | HP OfficeJet 4315 All-In-One InkJet...

1 Answer

Brother mfc- 665cw, receiving faxes


From the Brother web site.


Description of Problem 100000018247
When I launch PC-Fax Receive Program, I receive an error stating: The Fax Receive program must be started to receive PC faxes. What can I do?pc fax rx

Description of Solution 200000023257
You may receive this error if the pc fax application is closed and you have faxes stored in the memory of the machine. To resolve this issue,you will need to print the faxes already stored in the memory of the machine. To print the faxes, please follow these steps:

1. Press the MENU key.

2. Press the UP OR DOWN ARROW key to select Fax.

3. Press the OK key to confirm your choice.

4. Press the UP OR DOWN ARROW key to select Print Fax.

5. Press OK.

6. Press the BLACK START key.

- Your Brother machine will print the stored faxes.

7. Press the STOP/EXIT key to exit the menu.

8. Once the stored faxes have been printed, click WINDOWS/START, (ALL) PROGRAMS, BROTHER, XXX-XXXX (X = MODEL NUMBER), PC-FAX RECEIVING, XXX-XXXX or RECEIVE (depending on your operating system).

9. The Brother PC-fax receiving icon will now appear in your Windows Task Tray indicating that Brother PC-Fax Receiving is active.

Jul 03, 2009 | Brother MFC-7820N Printer

1 Answer

Canon MP530 receive fax issues


Receive Mode Settings Select from the following receive mode options to suit your needs. Once you've decided on which receive mode to use, follow the below instructions to set the receive mode using the operation panel. Receive Mode Setting
  1. Press the <FAX> button to enter Fax mode.
  2. Press <Menu>.
  3. Press the right or left arrow button to select [Receive mode settings], then press the <OK> button.
  4. Press the up or down arrow to select the receive mode that best suits your needs, then press <OK>.

Types of receive mode
Select the receive mode according to your needs.
Receive mode
Purpose
FAX/TEL AUTO SW When you want to receive faxes automatically as well as voice calls. FAX ONLY MODE When you want to receive only faxes automatically with your machine, or have a dedicated telephone line for FAX use only. DRPD When you have subscribed to a DRPD service with your telephone company. MANUAL MODE When you receive mainly voice calls and sometimes faxes, or want to receive faxes manually. ANS.MACHINE MODE When you want to receive voice messages on your answering machine and receive faxes automatically. FAX/TEL auto switch
FAX :
The machine does not ring but will receive the fax automatically. Voice call :
The phone attached to the machine will ring. Pick up the handset to answer the call. Note:
  • Ring start timing and Telephone ring length can be specified in FAX/TEL auto switch in the Receive mode settings.
  • If you want the telephone to ring when it receives a fax, connect a telephone to your machine and enable the Incoming ring settings in RX settings.
  • The phone attached to the machine may not ring depending on the telephone type you are using.

FAX only
FAX * :
The telephone does not ring. The machine will receive the fax automatically. Voice call :
You will not be able to answer the call. * If you want the telephone to ring, connect the telephone to your machine and enable the Incoming ring settings in RX settings menu.


DRPD
FAX :
Your telephone line will ring according to the ring pattern you have chosen and receive the fax automatically. Voice call :
Your telephone line will ring according to the ring pattern you have chosen. Pick up the handset to answer the call. Note: Specify the FAX pattern in the DRPD: Set FAX ring pat. in RX settings menu.

Manual RX
FAX :
The telephone attached to the machine will ring. Pick up the handset and if you hear a beep tone, press the <Color> or <Black> button on the machine to receive the fax. Voice call :
The telephone attached to the machine will ring. Pick up the handset to answer the call. Note: If you are far from your machine, you can use the remote receiving function to receive faxes. Pick up the handset of the telephone connected to the machine and press 25 (the remote receiving ID).

Ans. machine connect
FAX :
First the answering machine connected to your machine will respond to an incoming call, and then the machine will receive faxes automatically. Voice call :
The answering machine connected to your machine will respond to an incoming call. Note:
  • Set the answering machine to answer on the first or second ring.
  • The entire message should be no longer than 15

Nov 24, 2008 | Canon PIXMA MP530 All-In-One InkJet...

1 Answer

Not receiving any faxes but sending


Note: check your equipment for:
Fax machine must be connected to an answer machine

Receiving a fax automatically:
1 Make sure the Fax Auto Answer light is on.
2 To set the number of telephone rings before the printer automatically receives faxes,
Receiving a fax with an answering machine
When a telephone ring is detected, the answering machine picks up the call.
If the printer detects a fax, it receives the fax and disconnects the answering machine.
If the printer does not detect a fax, the answering machine receives the call.
2 Set the answering machine to answer incoming calls before the printer does.
For example, if you set the answering machine to answer calls after three rings, set the printer to answer calls
after five rings.
3 To set the number of telephone rings before the printer automatically receives faxes.

Oct 31, 2008 | Lexmark X5470 All-In-One InkJet Printer

1 Answer

Not receiving fax on my Lexmark X6570 coming from a computer


on a lexmark if someone send you a fax ,first the machine has to be in fax mode ,then when the phone start ringing you have to press the start button or #9 button

Oct 03, 2008 | Printers & Copiers

5 Answers

Cannot Send or Receive Faxes


here you might find an answer:

http://welcome.solutions.brother.com/bsc/public/us/us/en/faq/faq_top.htm?reg=us&c=us&lang=en&prod=mfc240c_all

Mar 29, 2008 | Brother Multi-Function Center MFC-240C...

Not finding what you are looking for?
Printers & Copiers Logo

Related Topics:

606 people viewed this question

Ask a Question

Usually answered in minutes!

Top HP Printers & Copiers Experts

kakima

Level 3 Expert

96417 Answers

k24674

Level 3 Expert

7987 Answers

Brian Sullivan
Brian Sullivan

Level 3 Expert

27725 Answers

Are you a HP Printer and Copier Expert? Answer questions, earn points and help others

Answer questions

Manuals & User Guides

Loading...