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You cant put soap in the steamers, only water. Clean out water container and start new. Also, clean hole where steam comes out with something thin. Make sure it is heating up enough to produce steam, otherwise heat assembly is broken.
this could mean that the heating element is not working or its blocked so that it cant produce the steam and it should have a auto cut out , descale or make sure there is no blockages usually there is a hot water steamer and a milk steamer or both maybe combined into one ,try the end cleaning cycle making sure its not blocked
Blocked with limescale maybe? if its heating to correct temperature to disperse steam then I has to be blocked, that or its not heating up to boiling heat
For the grouphead check the basket there might be a slight bump around the edge that is preventing it from making a good seal when it contacts the gasket in the head. If the Double works fine then the gasket is not the problem. For the steam wand try flushing wand for 3 seconds just before steaming, if that does not help with the watery milk, then the boiler is not getting hot enough to produce steam.
a. Possible air in the system. Switch to hot water iso steam, let warm water pas for a minute by turning the knob fully open. Stop tapping warm water (close the knob) and switch the machine to steam iso water. Try to get the steam by fully opening the knob (pump should start running).
b. Solidified milk in the system blocking internal tubes. To avoid this always purge the system (shortly open the steam to an empty cup or a towel) after you steamed milk to avoid milk being sucked back into the system due to condensation of steam (this creates a vacuum and reverse flow). To resolve the blocked tubing: clean the nozzle and try flushing the system (tapping warm water).
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