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Although the printer seems to be connected to the computer, it is not working. It worked before a maintenance person came to look at the computer a few says ago and now it does not. What should I be looking for?

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Unplug it and plug it back in. See if your computer sees it.

Check to see if it's set to "use printer offline"... you will have to open the printer folder and double click it. Then click file, and see if it's checked. If it is, un-check it by clicking on it.
If it was set to use offline, then it should be working now.

good luck,
Mark

Posted on Apr 03, 2011

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It will vary somewhat by what model you have exactly and the version of Windows. Here are a few things to check though (you've probably already done some of these):
Make sure its turned on and the cable to the PC is plugged firmly into the back of the printer and your computer.
Try removing and replugging the connection in the back of the computer (you may also want to try a different USB port), to see if Windows will recognize it.
Check the printer settings in control panel. Make sure your printer is listed, is set to default, and doesn't have any error codes.
Check in device manager to ensure that the printer's driver is functioning and there is not error codes.
See if your model has any HP printing troubleshooting software in the printer's or HP's folder.
If none of this helps, please reply with your printer model, your version of Windows, and any other relevant information such as why the maintenance person was there, any error codes, etc.

Posted on Apr 03, 2011

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