Question about Sony VAIO VGNSZ Series VGNSZ13GPB VGNSZ15GPB VGNSZ (610074350316)

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I could not hear from my loptop, sony vaio. i got attacked by severe virus yesterday, and i was bound to recover c drive, after doing this, my audio device is not working at all. what can i do now?

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Hi.
There are a couple of things that could have happened.

First, when you recovered the c: drive, it could have deleted the files for the audio.
Second, it could be that the audio service just got shut off.

To download new audio drivers, go to realtek.com
There you will be able to select either ac'97 audio drivers, or hd audio drivers, depending on what kind was on your computer before the virus issue occurred.
Download and install the appropriate one, then reboot afterward, in most cases this will fix the audio issues.
When you install it, it should automatically start the audio service again, so that you can actually hear what you are doing on your laptop.


For restarting the audio service manually, in your run box, type in services.msc and press enter.

This will open up the services module, with a list of all the services on your computer.

I don't recommend messing with most of the settings there, but audio is one of the ones that it is safe to do so.
Go down the list almost all the way to the very bottom, there will be one that says " Windows Audio".
Click on it, and on the left hand side it will give some options.
If the service is listed as running, then it will have a selection for "stop" and one for "restart service"..
If it says that it is working, but you have no sound, then try restarting the service.
It could be a glitch, and restarting the service may fix it.
If the service isn't running, then the only option on the left will be "start".
If that is the case, then click "start".

It may be tempting to go and turn some services of that normally run on your laptop, but I don't really recommend it, most services are linked into other services, so if you turn one off, it could cause several others to stop working at the same time.

Just bear that in mind when you go into the services console.


Between the two different things that I have mentioned, most likely it is the missing audio software, so I would try that first.
But if that fails, then try going to service module, sometimes that is all that is needed is

I hope that this helps you out,I know how frustrating it can be to have no sound on a computer.
Good luck to you on this, and have a great day !

Posted on Apr 03, 2011

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Posted on Jan 02, 2017

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