Question about EZ Dupe Magic DVD/CD Thermal & Cartridges Printer

2 Answers

After installing the software I try to us the Magic Printer, and I plug up the power, and then plug it into the USB port. Immediately I get an error message "USB Device not recognized." I do not know if this is a software problem or a hardware problem. I have removed the software from my computer (XP home), and then reinstalled it, but to no avail.

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  • deweyhtucker Apr 03, 2011

    That did not work. It still gives the error message when I plug printer into the computers USB port. I've tried 3 different ports. What's next? The Printer is new, and my computer has all the requirements need for the printer. I have service pack 3 for windows xp.

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Hi,

Welcome to Fixya. Since you already installed the driver and tried all the usb ports of the computer and you mentioned that the pronter is new i just need to ask you a simple steps to fix the issue.

Simply UNPLUG YOUR COMPUTER FROM THE POWER SUPPLY. Yes that's it! Note that this does not mean just turning off your computer because modern computers don't really turn off when you press the power button as the motherboard still gets power.

First to explain, the motherboard is where all of hardware of the computer is connected to, including the USB ports. Sometimes the motherboard needs to be rebooted also because something can go wrong, i.e. all your USB ports suddenly stop working.

The small microprocessor on the motherboard will reload the drivers and your USB ports should be back to recognizing all devices. So first turn off your computer using Shut Down or pressing the power button and then UNPLUG it from the wall outlet. Let it sit for about a minute and then plug it back in.

Hope this helps someone fix that pesky USB device not recognized Windows error.

Please let me know what happen. Thanks for using Fixya.

Posted on Apr 03, 2011

  • Rofel Lantican
    Rofel Lantican Apr 03, 2011

    Have you tried to use the device to a different computer so that we will be able to determine if the problem is the computer or the printer. I hope that you know that sometimes even a new deivce can be defective.

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Welcome to Fixya

Try to restart your computer first after installing software or installing hardwares. Simply UNPLUG YOUR COMPUTER FROM THE POWER SUPPLY. Note that this does not mean just turning off your computer because modern computers don't really turn off when you press the power button as the motherboard still gets power.motherboard is where all of hardware of the computer is connected to, including the USB ports. Sometimes the motherboard needs to be "rebooted" also because something can go wrong, i.e. all your USB ports suddenly stop working. The small microprocessor on the motherboard will reload the drivers and your USB ports should be back to recognizing all devices. So first turn off your computer using Shut Down or pressing the power button and then UNPLUG it from the wall outlet. Let it sit for about a minute and then plug it back in.

Please get back to me if you have further questions.

Thank you for using Fixya!

Posted on Apr 03, 2011

  • Jose Cada
    Jose Cada Apr 03, 2011

    have you tried using this printer with other computer ans let see if you will be getting the same thing.

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