Question about Maytag MAH6700AWW Neptune Front-Load Washer

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MAH4000AWW Maytag Washer

Door won't lock / No spin. Board burnt up.
Is it true that Maytag offers a free upgrade that included the control board and wax lock unit to correct this? If so, where do I go to get this done. Machine is now 7 years old.

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  • justme_29229 Aug 05, 2008

    My question was... Does Maytag offer a FREE UPGRADE KIT (Control Board & Wax Lock Unit) to correct the posted problem?

    If in fact it is true, then I would most certainly take the advice and contact Maytag at the appropriate 1-800 number,

  • justme_29229 Aug 05, 2008

    That was much better!!! Thank you ;) I greatly appreciate your responses. On a 7 year old machine I was looking for the BEST and most affordable solution to resolve this problem (as the laundry begins to pile up) I had a repair tech out here that said the part would be aprox. $350.00 but thought the door lock kit came with it. seemed mighty pricey so I thought I'd look online to see what I could find. I can be pretty handy when I need to be, used to assemble PCB's. Anything is possible when you are in a pinch!

    Thanks again for your reply!



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It is best to contact Maytag at the 1-800 number listed in your owner's manual (or on your machine's serial tag) to see of there is anything that they will do for you. It is best to call rather than use the on-line contact information as they may set up an appointment with an authorized servicer in your area for you.

If not there are a number of options from a Maytag authorized repair to a do it yourself kit which is available from.

I am not affiliated with the makers of this kit and it will not help most people that are not technically adept. There are pictures on the website showing the disassembly and repair procedure.

Posted on Aug 05, 2008

  • Gavin Wolchina Aug 05, 2008

    Sorry I should have been a little more clear.

    Maytag did offer a free replacement kit (parts and labour) for a time but that time may have expired for most people.

    Recently I have heard from some customers who have called into the 1-800 number have gotten excellent service (parts and labour paid for) and some have not gotten anything concessions at all.

    I wish you the best of luck. :-)



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Matag neptune front load washer MAH4000AWW tumbles but won't spin dry. I tried it with and without clothes in the wash.

Check if the "locked"or "door locked" light comes on. If it does not, you need to replace the wax motor in the door lock assembly and the machine control board, which is inside the control panel. The control board is expensive, so instead of buying the whole control board, if you're good in electronic repair and soldering, try checking ebay for the control board repair kit. Search for "MAYTAG NEPTUNE WASHER R11 Q6 REPAIR KIT". It has all instructions how to do the repair. Good luck!

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Maytag Neptune Front Load Washers No Spin Problem

A class suit was filed in the State of Illinois, USA and then later on won against Maytag in 2004 due to the high failure rate of the wax motor used in the door lock mechanism of their Neptune Front Load Washers. The wax motor is used to activate the door lock switch by extending its shaft when a voltage from the machine control is applied across its terminals. Its failure then leads to the breaking down of components in the expensive machine control board. This is the fact that angered the customers which led to the filing of the class suit.

The obvious symptom of a failed wax motor is the inability of the washer to advance to the spin cycle and the door lock lamp is not turned on. The washer stops momentarily at the end of the wash cycle then continue to tumble as the machine control checks the activation of the door lock switch. The control will not allow a spin speed higher than 51 revolutions per minute (RPM) unless the door lock switch is activated by the wax motor. It is a safety feature of the washer to prevent accident due to accidental opening of the washer door during a high speed spin.

Customers who purchased the Neptune Front Load Washers in the USA after April 1, 1997 and before August 9, 2004 are Class members and eligible for the repair reimbursement, replacement cost, or purchase certificate depending on the length of service of the machine. Call up Maytag at 1-888-MAYTAG (1-888-629824) for more information.

The models included in the class suit are as follows: MLE2000AYW, MLE2000AWW, MLE2000AZW, MLG2000AWW (Gas Stack Unit), MAH3000AAW, MAH3000AEW, MAH3000AGW, MAH3000AWA, MAH3000AWW, MAH3000BGW, MAH4000AWW, MAH4000BWW, MAH4000AWQ, MAH4000BWQ, MAH5500AWW, MAH5500BWW, MAH5500BWW, MAH5500BWQ, MAH55FLBWW, MAH55FLBWQ, MAH6500AWW, MAH6500AWQ, MAH7500AWW, MAH7500AWQ, MAH7550AAW, MAH7550AGW.

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1 Answer

Washer #MAH4000AWW won't spin and door lock light is NOT on.

if you remove the 3 screwsfrom vehind the control panel and tip it forward, youll see a circuit board mountedto teh back wall,just left of center you see a "blue" rectangular box,less the 1/2 inch in size, just above look for a resistor that has a VERY apparent halo style burn mark on it.. if this is the case youll need to replace the circuit board as well as a waxmotor with in the latch assy,

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1 Answer

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I would check the motor control board located near the floor on the right side for burnt components. The motor is a 3 phase unit and if one of the phases are working the motor will growl and won't be able to supply the proper torque.

See for disassembly photos and for more info on the faulty door latch wax motor.

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1 Answer

Maytag Neptune washer model #MAH4000AWW, Press start botton starts filling then shuts off after a few seconds. Move to spin it begins draining then shuts off after a few seconds

Check out your motor control board near the floor on the right side. These have a high failure rate on the Neptunes. Maytag redesigned both the motor and motor control board to be more reliable. While inspecting this board, you are looking for a blown 10 amp fuse and /or burnt components. If you have either... then you will need the the new motor conversion kit which includes the motor, motor control board and the wire harness.

These kits are offered on the order form and they ship UPS Ground.

This kit takes about an hour to install.

Don't forget to see the info on the website regarding the defective door latch wax motor that will eventually fail and damage your machine control board.

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1 Answer

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Could be just about anything. It's all designed to prevent it from spinning if there is a problem. If the motor is still turning, but never gets up to spin speed, check the out of balance circuit. There are two cabinet strike switches and an inertial unbalance switch. Or check the door latch assembly, it's possible for the door to lock enough to turn the 'door lock' light on, but not move far enough to actuate the 'spin enable' switch. Maytag has upgraded the motor/ motor control board for the older Neptunes. If the motor is not running at all, check that the main control board is sending power to the motor control board. If it is you need the motor/ motor control kit (just one part #) If the main board is not sending power to the motor control board, you need a main control board, but you still need to test the motor control board. Take a test cord and put 120 volts to the motor control board, the motor should start turning at 50 rpm (normal agitate speed) if it doesn't you would need the motor/ motor control kit as well.

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