Question about Maytag MAH6700AWW Neptune Front-Load Washer

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MAH4000AWW Maytag Washer

Door won't lock / No spin. Board burnt up.
Is it true that Maytag offers a free upgrade that included the control board and wax lock unit to correct this? If so, where do I go to get this done. Machine is now 7 years old.

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  • justme_29229 Aug 05, 2008

    My question was... Does Maytag offer a FREE UPGRADE KIT (Control Board & Wax Lock Unit) to correct the posted problem?



    If in fact it is true, then I would most certainly take the advice and contact Maytag at the appropriate 1-800 number,

  • justme_29229 Aug 05, 2008

    That was much better!!! Thank you ;) I greatly appreciate your responses. On a 7 year old machine I was looking for the BEST and most affordable solution to resolve this problem (as the laundry begins to pile up) I had a repair tech out here that said the part would be aprox. $350.00 but thought the door lock kit came with it. seemed mighty pricey so I thought I'd look online to see what I could find. I can be pretty handy when I need to be, used to assemble PCB's. Anything is possible when you are in a pinch!



    Thanks again for your reply!

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It is best to contact Maytag at the 1-800 number listed in your owner's manual (or on your machine's serial tag) to see of there is anything that they will do for you. It is best to call rather than use the on-line contact information as they may set up an appointment with an authorized servicer in your area for you.

If not there are a number of options from a Maytag authorized repair to a do it yourself kit which is available from. http://www.neptunewaxmotor.com/

I am not affiliated with the makers of this kit and it will not help most people that are not technically adept. There are pictures on the website showing the disassembly and repair procedure.

Posted on Aug 05, 2008

  • Gavin Wolchina Aug 05, 2008

    Sorry I should have been a little more clear.

    Maytag did offer a free replacement kit (parts and labour) for a time but that time may have expired for most people.

    Recently I have heard from some customers who have called into the 1-800 number have gotten excellent service (parts and labour paid for) and some have not gotten anything concessions at all.

    I wish you the best of luck. :-)


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A class suit was filed in the State of Illinois, USA and then later on won against Maytag in 2004 due to the high failure rate of the wax motor used in the door lock mechanism of their Neptune Front Load Washers. The wax motor is used to activate the door lock switch by extending its shaft when a voltage from the machine control is applied across its terminals. Its failure then leads to the breaking down of components in the expensive machine control board. This is the fact that angered the customers which led to the filing of the class suit.

The obvious symptom of a failed wax motor is the inability of the washer to advance to the spin cycle and the door lock lamp is not turned on. The washer stops momentarily at the end of the wash cycle then continue to tumble as the machine control checks the activation of the door lock switch. The control will not allow a spin speed higher than 51 revolutions per minute (RPM) unless the door lock switch is activated by the wax motor. It is a safety feature of the washer to prevent accident due to accidental opening of the washer door during a high speed spin.

Customers who purchased the Neptune Front Load Washers in the USA after April 1, 1997 and before August 9, 2004 are Class members and eligible for the repair reimbursement, replacement cost, or purchase certificate depending on the length of service of the machine. Call up Maytag at 1-888-MAYTAG (1-888-629824) for more information.

The models included in the class suit are as follows: MLE2000AYW, MLE2000AWW, MLE2000AZW, MLG2000AWW (Gas Stack Unit), MAH3000AAW, MAH3000AEW, MAH3000AGW, MAH3000AWA, MAH3000AWW, MAH3000BGW, MAH4000AWW, MAH4000BWW, MAH4000AWQ, MAH4000BWQ, MAH5500AWW, MAH5500BWW, MAH5500BWW, MAH5500BWQ, MAH55FLBWW, MAH55FLBWQ, MAH6500AWW, MAH6500AWQ, MAH7500AWW, MAH7500AWQ, MAH7550AAW, MAH7550AGW.

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