Question about HP Office Equipment & Supplies
Check the type of connection - are you using a USB connection or a Wireless connection?
- If USB, turn off the printer. - remove the power cable at the back of the printer, then remove the cable to the wall outlet. Wait for 10 sec. then reconnect all cables. - turn on the printer and check if the computer detects the printer. - If not, try to remove the USB cable at the back of the printer and computer. Wait for 5sec. reconnect the cable back. Try other USB port if not detected. - If still not detected try to use another working USB cable. - If replacing the cable did not resolve the issue, try to install the driver of the printer.
- If wireless connection try to check if the printer is connected to your router. Run the Wireless Setup Wizard in the front panel of the printer. Select the name of your router. - Download the Network Diagnostic Utility on the HP.com website to check what is causing the issue. It will give you the instruction on how to resolve the problem.
Posted on Apr 03, 2011
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Posted on Jan 02, 2017
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