Question about Dyson DC28 Animal Bagless Upright Vacuum

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The beater bar on my dyson DC28 is not turning when it is placed on the carpet. If you lift the sweeper up the beater bar will turn but then when you place it back down on the floor it stops.

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Posted on Jan 02, 2017

  • 389 Answers

SOURCE: Worn Dyson beater bar bristles

Worn bristles are a fact of life for all vacuums with a brush roll. Where I work, we're changing them all the time! I don't think anyone has yet invented perpetual bristles. Sorry, but you'll have to fit a new one.

Posted on Feb 22, 2010

Dysonteam
  • 167 Answers

SOURCE: Placing the handle of my Dyson DC07 into its

Hi its Darran at Dyson.

The brush control is designed to switch the brush bar off automatically when you stand the machine back into the upright position. It is designed this way to protect any delicate floor surfaces when you have the machine switched on and upright and when you are using the hose.

If the brush control should be in the centre position and move forward to the "on" position when you release the head. If it is not doing this, please contact our Helpline on 0800 298 0298 (UK) or 1866MYDYSON (US).

Kind regards
Darran
Dyson Customer Service

Posted on Apr 19, 2010

geemarie
  • 876 Answers

SOURCE: I have a Dyson Animal

Is this a new vacuum for you, or are you familiar with how it works? The beater bar button is on the front of the handle. It is a large half button with the picture of a beater bar on it. This button has to be pushed down for the bar to work.

If you already knew this and your vacuum is one you have had for awhile, it may have a worn or broken belt. The manual should tell you how to replace the belt, and you should be able to purchase one through the dyson website http://dyson.com under PARTS or at the store where you purchased the vacuum.

Please let me know if this works for you.

Posted on Jan 11, 2011

  • 2 Answers

SOURCE: I have a dyson DC28

I had the same symptom with my wife's DC28. The problem was associated with the cam driven height adjustment mechanism. The beater bar must rock freely up and down when pressing on the tabs that the end cam lobes actuate. On ours I found hair and crud jammed in between the end of the beater bar and the side of the vacuum head preventing it from moving freely. To clean it out I fashioned a hook tool by straightening a paper clip and bending the tip at 90*, then took a flat screwdriver to pry the gap open a bit so I could use my tool to clean out the buildup.

I removed the plate that holds the cam in place (6 torx screws) to gain access to the rocker tabs, although in hind sight I could have probably just left it in place. It doesn't matter how you set the cam back into place. It's self aligning with the aid of the micro-switches inside.

Hope this helps

Posted on Nov 27, 2011

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2 Answers

So the beater bar on our dyson DC28 animals to starts to turn then stops. Is there a video or schematic break down out there? Would like for reference for dismantle and rebuild. Thx, Mike


The beater bar on his machine and other dysons dc01,dc07,dc14 is directly driven by the main vacuum motor via a rubber belt(some models have safety clutches). There are no reset switches- the three tabs on the base are to allow removal of the sole plate. If something jams in the beater while operating and left for long enough (about 1 minute) the belt can burn out and need replacement. the belts are cheap, good skill is required to remove the sole plate to install a new belt because they are so tight.

Dec 20, 2014 | Dyson DC28 Animal Bagless Upright Vacuum

1 Answer

Carpet selector and brush bar


Hi Ken, it's Jack at Dyson.

I'm sorry to hear you're having difficulty with your DC28. To confirm what's causing the issue with the brush bar we'll need to take you through some quick diagnostic checks when you have your machine easily to hand.

So we can help further, please email askdysonUS@dyson.com with your full contact details and the serial number of your machine. One of my colleagues will be in touch as soon as possible to provide assistance.

Best wishes,

Jack
Dyson Online Customer Support
www.dyson.com


Dec 31, 2013 | Dyson DC28 Animal Bagless Upright Vacuum

1 Answer

Dyson DC28 - when using this in "carpet mode", I can hear and feel tons of suction being pulled through the wand, even though the wand is properly stowed as the handle for "carpet mode". And when this...


There's no switch per sey, but there is a clutch activation knob, on the right side of the base, as you're standing behind the unit. There should be a Carpet or Hard floor setting, just two. Twist it to change from one to the other. However, all this is meant to do, as far as I know, is to turn on the brush roll or turn it off, by means of a clutch system. I don't think it has anything to do with the wand assembly.

Oct 21, 2013 | Dyson DC14 All floors Bagless Upright...

1 Answer

The beater bar on my dyson dc 28 animal sweeper is not engaging at all what could the problem be with this


Hi Judi,

I'm sorry to hear you're having difficulty with your DC28. You haven't mentioned in your question whether your machine is displaying any indicator lights - these are designed to help you diagnose what the issue might be.

Generally, if the brush bar won't rotate, it may be because the brush bar is set too low for the type of carpet pile you're cleaning. Try raising it to the next available level to see if this helps. It's also important to keep the brush bar clear of any threads or hair, and to check the cleaner head is free of anything that could jam the brush bar - the video I've attached shows the correct way to do this.

Finally, the brush bar will never rotate when the machine is standing upright, or if you have the height selector set to 'Bare floors'. Make sure you have the machine reclined into the vacuuming position, and set to an appropriate carpet height setting once you've turned the vacuum on.

I hope this helps - if you find you're unable to reset the machine using the information I've provided here, please email your contact details and serial number to us at askdysonUS@dyson.com. One of our experts will be in touch as soon as possible to take you through some further diagnostic checks. If a repair is needed, we'll be happy to confirm whether this is covered under the machine's 5-year warrranty.

Best wishes,

Jack
Dyson Online Customer Support
www.dyson.com

Apr 17, 2013 | Dyson DC28 Animal Bagless Upright Vacuum

2 Answers

My Dyson DC28 works fine for a minute then it's like if the brush head gets too much resistance it quits spinning and the light starts flashing. When I turn the vacumn off then back on it's f


Hi Gayle,

I'm sorry to hear you're having difficulties with your DC28. From what you've described, it sounds as if you may have the brushbar set at a level too low for the type of carpeting you're cleaning. If you select a higher carpet setting from the selector pad, you should find this resolves the issue.

However, if you've tried this and are still concerned, please call us free on 1-866-693-9766 - or if you email your details to askdysonUS@dyson.com, someone will be in touch as soon as possible to help.

Best wishes,

Jack
Dyson Online Customer Support
http://www.dyson.com

Feb 19, 2012 | Dyson DC28 Animal Bagless Upright Vacuum

1 Answer

I was running my vac when it caught the fringe on a throw. I turned it off and carefully pulled it out but now I don't have any suction and it's not cleaning the carpet.


Don't know the model too well but the beater bar is what goes when that happens(the brush that goes around right there on the intake of the sweeper) it has a belt that makes it turn and you probably broke the belt or burnt it up or it came off so it is the belt that is the problem. That will give you those symptoms because the beater bar (rotating brush) is what lifts the dirt up so it can be sucked in.

Mar 28, 2011 | Dyson Ball DC24 Bagless Upright Vacuum

1 Answer

I have a dyson DC28 vacuum and the power button flashes on and off and the beater bar quit turning. I turned it over and found some string caught on the beater bar which I removed, but the beater bar still...


I had the same symptom with my wife's DC28. The problem was associated with the cam driven height adjustment mechanism. The beater bar must rock freely up and down when pressing on the tabs that the end cam lobes actuate. On ours I found hair and crud jammed in between the end of the beater bar and the side of the vacuum head preventing it from moving freely. To clean it out I fashioned a hook tool by straightening a paper clip and bending the tip at 90*, then took a flat screwdriver to pry the gap open a bit so I could use my tool to clean out the buildup.

I removed the plate that holds the cam in place (6 torx screws) to gain access to the rocker tabs, although in hind sight I could have probably just left it in place. It doesn't matter how you set the cam back into place. It's self aligning with the aid of the micro-switches inside.

Hope this helps

Mar 15, 2011 | Dyson DC28 Animal Bagless Upright Vacuum

1 Answer

My dyson dc17 will not roll across the carpet, because their is too much suction.?


Turn on the beater bar with the gray button next to the red power button. The powered beater bar will "propel" the vacuum across the carpet.

May 02, 2010 | Dyson DC17 Animal Bagless Upright Cyclonic...

1 Answer

Placing the handle of my Dyson DC07 into its upright and locked position causes the beater bar to stop turning. It will not start turning until the handle is first lowered to the working position and the...


Hi its Darran at Dyson.

The brush control is designed to switch the brush bar off automatically when you stand the machine back into the upright position. It is designed this way to protect any delicate floor surfaces when you have the machine switched on and upright and when you are using the hose.

If the brush control should be in the centre position and move forward to the "on" position when you release the head. If it is not doing this, please contact our Helpline on 0800 298 0298 (UK) or 1866MYDYSON (US).

Kind regards
Darran
Dyson Customer Service

Feb 22, 2010 | Dyson DC07 Bagless Upright Cyclonic Vacuum

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