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The electricity went off to my printer and it hasn't worked since. I have tried turning it on and off. I have tried resetting the ing cartriges . I have tried unplugging , waiting and replugging. Nothing worked. My printer is not a year old

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Which brand/model of printer do you have? Check the warranty for the printer and contacting the manufacturer, if it is under warranty.

First though what type of power cord does the printer have? If there is a power module (brick), disconnect the cord from both the printer, the wall outlet and separate the cord from the module. Wait a minute and then plug the cord into the module and then into the wall outlet. If it has an LED, is that LED lit? (Check the printer itself or the module and find out what power should be getting to the printer. If you have a multi-meter, check if the cord is getting the correct power level.) Try another power cord if you have one that matches the connection and the voltage output (for a power module).

Some printers have a soldered-in fuse and it should be handled as a warranty repair when the printer is under a year old.

I hope this helps.

Cindy Wells
(I'm currently waiting for a return shipping label for a similar printer issue. HP gave a credit for a new printer instead of sending a refurbished unit. I didn't have a spare power cord but did have 30 V at the printer side of the power module's cord. This was at the specifications for the unit. This is the first HP printer I've ever had fail within a year. Previously the ink jet failed after 9 years of use.)

Posted on Apr 02, 2011

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