My name is Vikram Kumar Thumu, from India-Hyderabad. I have seen your message on the issue related to startup issues on your Laptop.. I would like to provide my suggestions on the issue. I hope that this should work for you and will resolve the issue.
Well, let me tell you. This issue could happen due to following below possibilities...
1. due to Bad RAM.
2. due to BAD Hard -Disk
3. Due to Operating System ( Windows XP Professional) corruption...
To isolate and to resolve the issue, please try below solution.
firstly, we need to test the Hard-drive Functionality.... below steps will hep you to test the Hard-Drive..
Steps are :
1. Turn off your laptop. wait for 3-4 minutes...
2. try to restart the Laptop, immediately press and hold F10 key.., this will get you into BIOS utility screen...
3. In the screen you can see Main, Security, Advanced... so on options. Now try to locate to option that says " Diagonistics or Tools ". and then select it.. and then select the option " Hard-drive self test( quick test).
Note**, Mouse will not working in BIOS screen, hence use up and down arrow keys to select the options...
The purpose of this solution is to test the Hard-drive functionality,....
Once if you select the Hard-drive self test option, it under goes the test... and reports a message at end of test...
Make a note of message. and let me know... .Each message would have different issues. Hence, make sure that you make a note of error message and let me know the complete message...
Anyway, let me tell you few error... if it says like .." 1-07 failed Or 2-07 failed". This confirms that Hardware is bad. And hence replacingg the Hardware will resolve the issue for you...
If you receive any other message that says like test if ok... then it confirms that Hardware is fine. and need to perform the next solution...
Second possible issue could with RAM. Hence, I recommend you to test the RAM. Please manually remove the RAM cards from Laptop( for this process please refer to user guide for instructions on RESEAT OF RAM).
Once if you remove the RAM cards from Slot of Laptop. then check for damages on cards and also in slot. If you find damage on cards then replace the new RAM cards.
else if you find the damage on slot, laptop needs to be serviced. Then contact service center.
However, at this moment, there are few situations that only ram card will be gone bad. Few Laptops, come with 2 RAM cards. Hence, to isolate this factor try to swap the cards and check the issue by restarting the Laptop.
Else check the issue by put ting only one ram card and restart the laptop.
This should generally isolate the issue.
But******* be careful, that you need to remove the battery and also remove POWER cable that is connected to Laptop before you try this solution...
if every thing is fine, then only possiblity left is Operatingg system.
Then please go ahead and reinstall the operatingg system... this will resolve thee issue.
As per my experience, I guess on Operating system issue... Anyway please try all the solutions that I recommend you.
Let me tell you about me much more. I do work for HP. If you would like to go for a new Laptop. then please let me know... so that I can help you with information on best Laptop for you and also will help you with purchase directly from HP.
If you would like to get it from directly from HP, then please do let me know below information..
First Name :
Last Name :
E-mail address :
Preferable time to call you:
( you will receive a call from HP directly)..
Telephone number /Alternate number( along with area code).
Please e-mail above information at firstname.lastname@example.org
This should resolve the issue for you.
If you need any further assistance on the issue, you can mail me at email@example.com
. I'll be glad to help you.