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feature 985 shows you your vm extension #.
feature 983 then try 1029999 (if password was changed to 9999 or something else)
or maybe feature 983 then 738662 'ok' then 266344 'ok'. depending on the norstar system you have.
these are some codes to enter the vm management. What are you trying to do, reset a vm password or other system programming?
You need to set a specific password. Probably in RESET password, it's reset to a default value, so if you don't know what the default is, then you can't use it. We usually use x(plus your extension), where x is like a digit 3 or 4, but I didn't install yours :-)
Where did your assistant check the voicemail? In a TVA system, each extension VM password can be reset from mailbox 999. If you don't have that password, you would have to call your dealer/installer or check their notes. If you're trying to get to the General Delivery Mailbox, it's done from the Message Manager's mailbox (998). Again, it needs notes, but I think you can reset that password from MB 999.
Hello, the default password is 1234. If it does not work with PROGRAM *# try with PROGRAM ** as described in the steps below:
If you are using this phone on a Panasonic KX-TDA 30/100/200/600 system. From the Switcboard / Main telephone or Managers phone with the handset on the cradle/hook: 1. Press PROGRAM * * or PROGRAM * # followed by the system password ( default is 1234). 2. Now press 000 and then ENTER. 3. Enter the last 2 digits of the year and then select the month with either SEL+ or AUTO ANS / MUTE. 4. Scroll right with the right arrow key and change the date. 5. Press the NEXT button on the screen and the time will appear. 6. Set the time. Press AUTO DIAL / STORE to save your changes. 7. Lift the handset and put it down to exit program mode.
I think you need to enter the password **266344 (CONFIG) first, then **23646 (ADMIN). The first is the password that gets you into programming mode and the second is the password for the programming level you want.