Question about Xerox Phaser 8500/DN Printer

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Phaser error ERROR CODE: 09,038,46.8515

It first came up with the error above then changed to pritnter error
ERROR CODE: 09,036,44.64163

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  • bishu56 Aug 06, 2008

    ERROR CODE: 09,036,44.64163 -- Do you think this error is similar to the one that you have specified.

    We have just replaced the maintenance kit but the error is still there.

    Thanks,

    Shawn-


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1 Answer

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  • 2,072 Answers

That is an error with the ink sticks. Most likely one of the sticks is not advancing downward in the machine. Look where the sticks are loaded you will most likely find one not advancing because its twisted , cracked etc. The 46 at the end most likely means its the cyan stick, but check them all for proper movement in the ink loader.
If you have to remove them, take a screw, like a dry wall screw and twist it into the ink block and slide it up and out.
Rarely will the ink loader itself fail. If you have somehow loaded an ink stick from a different phaser model number, they are different shaped and will not actuate the switch at the end of the ink loader.

Posted on Aug 05, 2008

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