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Re: Phaser error ERROR CODE: 09,038,46.8515
That is an error with the ink sticks. Most likely one of the sticks is not advancing downward in the machine. Look where the sticks are loaded you will most likely find one not advancing because its twisted , cracked etc. The 46 at the end most likely means its the cyan stick, but check them all for proper movement in the ink loader. If you have to remove them, take a screw, like a dry wall screw and twist it into the ink block and slide it up and out. Rarely will the ink loader itself fail. If you have somehow loaded an ink stick from a different phaser model number, they are different shaped and will not actuate the switch at the end of the ink loader.
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Here's what I found in my service manual 37,0XX.xx PEST Heater Faults An heating error has occurred. The following troubleshooting procedure applies to these errors: 37,002.47 The Left Jetstack is drawing less power than expected. 37,003.48 The Right Jetstack is drawing less power than expected. Now my service manual was written 4 years ago. I couldn't find the specific code you listed above, but these seem to come closest to answering your error code.
37,016.4x - PEST_FAULT_HM_CLUTCH_DISCONNECT PEST - Head maintenance clutch disconnect. The head maintenance clutch is not drawing the expected power from the supply. 1. Run the Head Maintenance Clutch test. 2. Check the Head Maintenance Clutch wiring. 3. Disconnect the Wave Amp signal cable from the left side of the Electronics Module. If the error code changes, replace the Wave Amp. 4. Replace the head maintenance clutch.
I have the full service manual available should you need it. Thanks and please take a moment to rate this solution as fixya.
The technical error message means: The Printhead Left jetstack heater is not drawing the expected power from the power supply.
Possible solutions: 1) Make sure the AC plug is plugged into the wall and not a UPS or surge protector. Other things such as another printer, coffee maker or other electrical devices on the same circuit could cause a sag in AC demand from the Phaser, causing it to fail it's PEST (Print Engine Self Test).
2) Verify that the wall outlet's circuit is capable of delivering the correct amount of current to the Phaser, if it does, check how many other electrical devices (aka a desklamp, radio, etc.) are on the circuit.
3) If it's out of warranty, reseat the cables from the Printhead to the Electronics Module. If it's in warranty, place a service call on the unit.
TRY FIRST (Solutions without parts): 1. Check that the wipe mechanism has homed. 2. Check the printhead position and verify that it has initialized properly / manually home the printhead and power cycle the printers power and check for the error to return. If not then the error was most likely due to non-process function (something out of sequence).
Part likely to be the cause: GEARBOX AND MOTOR,PROCESS DRIVE - PL 4.0, Item 14.