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On my Samsung Messager Touch, all of a sudden all of my photos have turned black. When I click on them, they are still black. I sent myself one of my black pictures that used to be something else, and it was black. This happened today, and when I took new pictures with my phone camera, they looked fine. Pictures people send to me are fine, too. Has anyone else had this problem? I've tried turning it off and on multiple times, and letting them load even though they said they've already been loaded. How do I fix it?

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Thanks for visiting FixYa!

In-so-far as pictures turning black on the Samsung Messenger Touch, I'm unaware of others having the same problem (yet.)

First, make sure your phone is registered with Samsung. Click here to register it: http://www.samsung.com/us/support/

Note: On the website, look on the second row - second box - (Register Your Product).

After doing so, call:
Samsung Support
Call: 1.800.726.7864

-and explain your problem to customer support. They'll replace your phone if it is under warranty. Or, they may have a solution.

Posted on Apr 02, 2011

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Posted on Jan 02, 2017

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