Question about Office Equipment & Supplies
Verify that the power cable is firmly connected into the printer. Plug the printer in to a different outlet, one that you have confirmed works (plug in a lamp to verify that the outlet works). You may plug in the printer without the computer connection to test this. Check to see if the printer has an additional power switch on the back near where the cable attaches. If the problem persists, verify that the voltage is correct with a multimeter. The output voltage should correspond to the DC Output value written on the adapter. Confirm that this voltage matches the DC voltage required by the printer as written on the underside model placard on the printer. If the voltage is incorrect and the adapter is the correct one for the printer, replace the power adapter. If the voltage is correct then there is a problem with the printer that requires repair service. You may want to consider a new printer if this one is not covered by your warranty.
Posted on Apr 02, 2011
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Posted on Jan 02, 2017
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