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I have run all the recommended diagnostic tests. When I tried to align my printer either from my desktop or directly from the printer itself, I get a Calibration error mesage saying to insert plain white paper for calibration. I press "OK" and a sheet of paper comes out with nothing on it but the error message appears again. Any documents that I have attempted to print result in smeared ink. I have tried to drill down to see what the problem is but am at a loss. I think it could be the print head assembly or the sensor but am not sure. The machine is just 1 year old, about 2 weeks short of a year. HELP!!
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Dennis: According to an old FixYa.com, urbanhookupz said: "You need to run a printer alignment page like you do when you put in new cartridges.
unplug your printer plug it back in.
open door and take out print ink cartridges.
put them back in and then close the door.
It should now prompt you to do a test alignment page.
now try and print it should solve the problem.
if it does not prompt you to do a test page
Aligning the Print Head
This operation must be carried out when using the printer for the first time.
Aligning the
Print Head positions allows you to print without shifts in the color registration.
Print head alignment is performed either automatically or manually. This section deals with
automatic Print Head alignment only.
?? Ensure that the Inner Cover is closed.
?? The Print Head can also be aligned from the printer itself.
1.With the printer on, load a sheet of Letter-sized plain paper in the Sheet
Feeder.
2. Hold down the RESUME/CANCEL button until the POWER lamp flashes four
times.
1 With the printer on, load a sheet of Letter-sized plain paper in the Sheet
Feeder.
2 Open the Printer Properties dialog box.
See "Opening the Printer Properties Dialog Box Directly from the Start Menu" on
page 28.
3 Print the pattern.
(1) Click the Maintenance tab.
(2) Click Print Head Alignment."
Well you definitely have a pc problem and not one of the printer. the printer just prints what it is sent and as you can print the alignment page that takes care of the printer.
You have reinstalled the driver but did you remove the old one first? I bet not. You should download the hp printer removal tool. Run it and after a restart then you can install the driver. Personally i would turn off the auto update feature as hp updates really mess things up.
I reckon after the reinstall the printer will be fine.
Your printer is printing alignment pages, because the cartridge alignment was not completed since you replaced them. Follow the below steps to complete alignment.
Turn the printer OFF and then turn back ON.
Wait until the alignment sheet prints out fully.
Place the alignment test page over the scanner glass.
Press start color scan button.
The printer "power" light will start flashing, indication the alignment process.
After the printer stops flashing, turn off and then ON the printer.It will not print any test pages further.
We need to run alignment test every-time while we replace ink cartridges.
you need to run a printer alignment page like you do when you put in new cartridges.
unplug your printer plug it back in. open door and take out print ink cartridges. put them back in and then close the door.
It should now prompt you to do a test alignment page.
now try and print it should solve the problem.
if it does not prompt you to do a test page
Aligning the Print Head
This operation must be carried out when using the printer for the first time. Aligning the Print Head positions allows you to print without shifts in the color registration. Print head alignment is performed either automatically or manually. This section deals with automatic Print Head alignment only. Ensure that the Inner Cover is closed. The Print Head can also be aligned from the printer itself. 1.With the printer on, load a sheet of Letter-sized plain paper in the Sheet Feeder. 2. Hold down the RESUME/CANCEL button until the POWER lamp flashes four times. 1 With the printer on, load a sheet of Letter-sized plain paper in the Sheet Feeder. 2 Open the Printer Properties dialog box. See “Opening the Printer Properties Dialog Box Directly from the Start Menu” on page 28. 3 Print the pattern. (1) Click the Maintenance tab. (2) Click Print Head Alignment.
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No. But, do this while the power is off. And get a firm grip on the center of the paper and pull with increasing constant pressure until the paper come out. You don't want to risk tearing the paper. Should that happen, open the cover and see if you can't pull it out backwards. In fact, if there is more paper stickng out the top than the front, pull it out from that direction.
After you get the paper out, remove the paper from the feed tray. Turn the printer on and let it go through its startup diagnostic (that's what all the commotion and noise is about when you turn it on.) Once complete, add some paper to the tray and from either the LCD Panel menu options, run the print head alignment test and set the values according to what lines line up exactly and punch those numbers in. The print head alignment test may also be available to you from the printer's program menu tools or from the Start Menu, Printers and when your printer shows up in the box, right click your printer, choose Properties and there may be a set of tools from there that will run the print head alignment test.
That's the long and short of it, Yes, pull it out from above, from the feed tray or from the front, whichever has the most paper exposed. Then run the print head alignment test to reset the alignment.
A lot of HP printers print a page to enable the print head alignment and calabration. This normally orcurs when a cartridge has been changed. If the alignment page fails then it will reprint alignment page until it can align.
So, you need to get that page it prints and place it on the glass and press scan, then it will complete alignment and be ready to rock.
If the test patterns are not matching what your printer tells you is normal and your photos are banded horizontally, you may have clogged nozzles and printhead. Do a maintenace clean under your printers direction, and see if it now prints ok. Also, you may be low or out of one particular colour, but still have enough of the others and the printer will try to compensate by using available colours, hence colour banding and distortion. A manual clean with cotton buds and cleansing solution is recommended if the first clean does not help.
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