Question about Microsoft LifeCam Cinema Web Cam

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Microsoft lifecam cinema won't work with windows xp, downloaded updates still no joy any solutions to why this kit wont work? Keeps coming up send error report. When opening the camera via my computer just a grey retangle appears without a picture. Any chance you can help

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I have the exact same Camera....... and I have gotten it to work on Windows XP just fine.....
here are a few troubleshooting tips to help you figure out if its just settings
1: go to another application that can use a webcam (ie: MSN messenger, Yahoo Messenger, Facebook) and see if the Cam will work.
2: try downloading alternate software to manage your webcam (
if the above two options dont work with the webcam.. it may be the cam itself.

Posted on Apr 02, 2011

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Posted on Jan 02, 2017

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1 Answer

Does Polycom Lifecam 3.5 work with Both Windows XP and Windows 7?

I accessed
and used their "search" function
to look for 'LIFECAM',
but no results were returned.

So, the answer seems to be NEITHER operating system.

Feb 13, 2014 | Polycom Microsoft LifeCam Cinema Web...


Drivers for Microsoft LifeCam Cinema Web camera.

Here are the drivers for microsoft livecam cinema web camera.

Drivers are available for windows XP, Vista and windows 7, Older versions of windows are not supported with this webcam.

Windows XP drivers (32bit only)

windows vista drivers (32bit and 64bit)

Windows 7 Drivers (32bit and 64bit)

on Mar 12, 2010 | Microsoft LifeCam VX-3000 Web Camera

1 Answer

I am having a problem with my Microsoft LifeCam Cinema,because every time i press it to open it another screen pops up and it says that the Life-Cam Cinema has stopped working then it just goes away by...

The message that appears " Life-Cam Cinema has stopped working" upon invoking the button can be the result because of

(1) Software corruption (including the Operating System)
(2) Software clash issues with other software.

In order to fully resolve the problem first make sure that there is no other USB device connected to your PC and that the only device connected is your Camera.

First run Disk Cleanup go to Start> All Programs > Accessories> System Tools >Disk Cleanup. It will delete useless files on your PC.

Start >type in Search box (in case of XP it is the RUN box) > type "cmd" find at top of list cmd > RIGHT CLICK - RUN AS ADMIN
sfc /scannow

Then use the command chkdsk to check the health of the hard disk of your PC. To do that go to start menu and in lower box of the Start menu where it says Run in Xp and " Search programs and files" (In case of Vista and 7) type cmd A black screen will apear type "CHKDSK" and hit enter to find errors in the your PC disk drive.

If these two steps come out to be ok than If you have Windows XP service pack 2 if you already do not have one. Please note that Windows XP service pack 3 is not for everybody as Microsoft warns. Please avoid it as it can complicate the problem for you. Similarly keep your windows updated with latest service packs (which in our case in SP2)and Windows updates in the case of Windows Vista and Windows 7. You can find service pack downloads from Microsoft's official website.
After doing this do the following
  1. Log on to the computer by using an account that has administrator rights.
  2. Click Start type msconfig.exe in the Start Search box, and then press ENTER to start the System Configuration Utility.
    If you are prompted for an administrator password or for confirmation, type your password, or click Continue.
  3. On the General tab, click Selective Startup, and then click to clear the Load startup items check box. (The Use Original Boot.ini check box is unavailable.)
  4. On the Services tab, click to select the Hide all Microsoft services check box, and then click Disable all.

    Note Following this step lets Microsoft services continue to run. These services include Networking, Plug and Play, Event Logging, Error Reporting, and other services. If you disable these services, you may permanently delete all restore points. Do not do this if you want to use the System Restore utility together with existing restore points.
  5. Click OK, and then click Restart.
When you restart the computer if the message bothering you persists than it is evident that the problem is not caused by Windows components which is usually the case. If the problem disappears please follow the problem on the following link.

Suppose the error remains. Do look for the following software on the your PC whether one or more are installed on your PC
This issue may occur if you use one of the following programs together with LifeCam:
  • EarthLink TotalAccess
  • Venturi VClient
  • Nero
  • Pinnacle System's Studio 9 software
  • F-secure Internet security
  • Web Cyber Coach Dell
  • AOL or Yahoo toolbar
  • Fix it Utilities
If there are any software that are mentioned above than simply uninstall that or them.

If there no such software in your PC or the problem persists then do the following
Download and install the latest software loadTOCNode(2, 'resolution'); To download the most recent version of the LifeCam software, follow these steps to update or reinstall the LifeCam software:
  1. Visit the following Microsoft Hardware Web site: (
  2. Click Software for webcam and headset products.
  3. In the Select type of product box, select Webcams.
  4. In the Select your product box, select your LifeCam product.
  5. In the Select your operating system box, select your Windows version.
  6. In the Select your operating system language box, select your Windows language.
  7. Click Go.
  8. Click the link to download the most recent version of the LifeCam software.

Jul 25, 2010 | Microsoft Windows Vista Ultimate Edition

2 Answers

Cannot install Microsoft lifecam Cinema software; model #1393 X15-72056-02;Windows xp; says there is an internet connection problem; have msn as default browser; have disabled firewall.

Visit the Microsoft hardware support page
Fill in the details and click 'GO'
Click on the link:-
"Microsoft LifeCam Readme and Troubleshooting Information"
All the information you require should be found here, Including the latest software and Customer Support

Jun 28, 2010 | Microsoft LifeCam VX-3000 Web Camera

1 Answer

Webcam problem.

try to install this, this is support 64bit

This will help. Thanks please keep updated. please do rate the solution positively .Thank you for using Fixya


Mar 22, 2010 | Microsoft LifeCam VX-1000 Webcam

1 Answer

I am having a problem downloading the software for Microsoft Lifecam VX-2000 and am trying to follow this solution: "In my case the LifeCam 2.07 installation problems on Win XP SP3 were related to...

Hi hyarmenion_1

Updates are used to remove some bugs(errors), more features and new versions.

If you have installed net.framwork you can use Windows update to install additional updates. You can find it in Internet Explorer under Functions.

For the LifeCam 2.07 software it shoud be a update feature in the program.

Hope that helps
IF NOT then try to return here
Have a nice day

Please rate my answer

Nov 07, 2009 | Computers & Internet

1 Answer

Lifecam keeps saying screen resolution is wrong what do i do ?

Hello. Have you tried downloading and installing updated drivers? Here is the driver for Windows XP and this one is for Vista. Hope this helps :)

Jan 22, 2009 | Microsoft LifeCam VX-1000 Webcam

1 Answer

Software to work with Windows 2000


Try the MS driver package below. I don't have a LifeCam to test. Let me know if you are sucessful

Microsoft LifeCam NX-6000/VX-1000/VX-3000/VX-6000 Driver 1.21 Windows driver
Manufacturer: Microsoft
Version: 3.10.58
Added: March 11, 2002
Updated: March 17, 2002
Filename: MicrosoftLifeCam1_21.exe
Filesize: 543 Kb
OS: Win XP, Windows 2000 SP4, Windows 3.11, DOS, Windows NT, Windows 2000, Windows 95, Windows NT SP1, Windows 2000 SP3, Windows 98


May 13, 2008 | Microsoft LifeCam VX-1000 Webcam

16 Answers

My LifeCam 1.4 won't work

hey ,the installation software that you are using might be corrupted.
you can download the software for your cam from this link
Download Microsoft LifeCam VX-3000 Now

Dec 01, 2007 | Microsoft LifeCam VX-3000 Web Camera

2 Answers

Software won't work with vista

Uninstall Windows Vista. Do a fresh install of Windows XP Professional Sp2. Download XP drivers and install camera. Many software programs have trouble initializing in Windows Vista. Good luck!

Oct 12, 2007 | Microsoft LifeCam VX-6000 Webcam

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