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Hi, I have a HP 7500A Wide format All-In-One E910 network printer, scanner, fax... It was working just fine until I unplugged it to move it over 2 feet. I did not bump anything or drop it! :-( Now, on the machine, all I get is a blue screen with white printing showing 83C00009. I have unplugged and replugged. I have run all the diagnostics on the HP site. I have unplugged and turned off the modem, computer, etc. I have followed all the instructions that I can find anywhere and nothing is working. What else can I do to fix this? Please help!!!!

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  • pam8825 Apr 03, 2011

    The link much be wrong since it just went to a page of ads. That isn't helpful! LOL



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I had a problem downloading HP psc 2210 software from the internet after a reinstall of winxp. One of the device drivers was not completing its installation. HP support provide a troubleshoot process to fix the problem. This process is manual but did complete the installation of the device driver. The printer is working.

Posted on Feb 16, 2008

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SOURCE: Lexmark 4200 Series printer/fax

Tried what blkghost suggested above but had to tweak his advice slightly.

Turn off power to the printer and unplug it from the back of the printer.

Insert the power cord back into the printer. You will hear some clicks and motors moving. Pull out the cord again when this happens.

Open the cartridge bay by pulling the face forward and lifting the bay door up. The cartridge carousel most likely will not come to the center.

trying physically pulling the carousel to the middle. (NOT BY THE RIBBON CABLE) If you can not pull it to the middle push it far right as possible. Listen for a click.

After pushing to the right and hearing a click you should then be able to pull the carousel towards the middle easily. Remove the ink cartridges and power up the printer again.

You will receive an error along the lines of black cartridge missing. Open the bay, insert the cartridges, close the bay.

YAY problem fixed.

Posted on Mar 20, 2008

  • 138 Answers

SOURCE: hp laser jet 3055

You have a formatter issue (motherboard) on the printer. Sounds like you took a surge possably through your telephone line.

Here's a couple things to try and re-initialize the machine.

Soft Reset: Press "Menu", then press * and # simultaniously to enter the developer menu section. Press the "> or < until until REINTFFS is displayed on the second line of the display. Press the "Check button". The machine will go through a series of checks and flash different things. About 2 to 2.5 minutes later the machine will return to ready.

If that doesn't fix it, here's the next more aggressive reset but caution as this will reset all your settings and you will have to reset up everything (language, phone numbers, country code etc..) after using.

Super NVRAM Ret:

Turn off machine, Press and hold down * and 5 while turning on machine. Continue hold down throughout the power up sequence. When PERMANENT STORAGE INT is deplayed on the display, release the buttons. When prompted, set the language and telecom region.

To set the language and telecomm region, the machine will prompt for them when they have been erased. Simply use the > or < until its correct for your language and then press the "check" button. Same process for the region. Once both have been set the machine should come to READY.

If neither of the above works, you will need a professional tech to resolve the issue and possably replace the formatter board.

Hope that helps you.

Posted on Aug 26, 2008

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SOURCE: hp psc 1210 not working in vista - but diagnostic utility shows all ok - and prints test page

Here is the full-write up on the HP PSC1210. Read through this thoroughly to ensure that you follow all the steps to make it work in Vista, since there is no Vista native driver.

Hope this helps - remember to rate :)

Posted on Oct 02, 2008

  • 4 Answers

SOURCE: 3030 hp all in printer scanner problem

please open the machine and reinsert the white strip again to mother board

Posted on Nov 08, 2008

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I would be happy to help you with your Officejet 7500A printer. I understand you are seeing a message prompting you to clear a paper jam, and the carriage is likely jammed. Please use the following 2 documents to troubleshoot the issue;

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Jul 09, 2015 | HP Officejet 7500A Wide Format...

1 Answer

Where can I get a service manual?

Hi Julio Vargas,

I'd be happy to help you with your Officejet 7500a. I am not sure if I can provide you with a service guide, but here is a link you can use to access the Setup Poster, user Guide, and Getting Started Guide:
HP Officejet 7500A Wide Format All in One Printer E910a Manuals

If there is something more specific I can help you with please let me know.

I work on behalf of HP.

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Hello,Lester Makang
Your carriage got stuck in service station,is there any noise coming from the right side of printer then there will be broken gear.
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