Question about Bissell 9500 ProHeat 2X CleanShot Upright Deep Cleaner, Red Berends Vacuum

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I have borrowed a bissell proheat 2x from a friend and she did not have a manual. I cannot get the brushes to turn.

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The User Guide for the Bissell 9500 ProHeat 2X CleanShot Upright Deep Cleaner is available here:

http://canada.bissell.com/images/UserGuides/9500_107.pdf


Note that the brushes only turn when the unit is reclined using the detent pedal.

If machine has been jammed the internal circuit breaker may have been tripped. Unplug machine from power source, remove object or blockage and then plug machine back in to power source to reset breaker.

More seriously the drive belts may have become worn or have broke or a brush may have become detached; refer to page 18 for instructions on how to replace belts and brush rolls.

More information including a video and replacement parts can be found here by selecting the tabs across the screen below the picture of the machine.

http://canada.bissell.com/Products/p/9500/ak/more+info/Product.aspx




Posted on Apr 02, 2011

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1 Answer

Bissell proheat 2x troubleshooting


Hi, it's Allie from Crucial Vacuum!

There are several things that may cause this to happen in your Bissell ProHeat 2x, like the brush assembly or the belts.

First, make sure the cleaner is reclined, or the brushes will not turn. If your unit is reclined and the brushes still do not run, check if there is anything tangled in your unit's brushes or if the brushes are damaged. Clear the brushes of any hair strands or tangled debris for their optimum performance. We recommend for these brushes to be cleaned and checked monthly and replaced once a year.

Next, unplug your unit and check both of your units belts. It is recommended for belts to be changed every 3 to 6 months, depending on the use of your unit. Belts can be stretched out and loose, causing the brushes not to spin properly.

You can purchase direct your replacement belts from Crucial Vacuum with free shipping and an exclusive 10% coupon for Fixya.com readers, use code: FIXYA10

http://www.crucialvacuum.com/bissell-proheat-2x-belts-2pk.html

I hope this was helpful. If you would like further assistance, please feel free to give us a call at 877.750.9239. We have helpful and friendly customer care representatives on the line ready to assist you.


Alejandra (Allie) Sepulveda-Rivera
Crucial Vacuum Customer Care
http://www.crucialvacuum.com

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