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When trying to import images from my camera using the Canon Utilites CameraWindow DC, I am just getting an error message saying "Failed to import images" Please Help.

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  • deborah_may6 Apr 02, 2011

    I do not have a blue direct transfer button on my phone and it is connected to a usb.

  • deborah_may6 Apr 03, 2011

    Hi, This is a problem I have trying to transfer even one picture at a time. And while I can get the pictures on to my pc direct from the camera without using the softwear, any videos won't play correctly. (just sound, no images). Also, as I have paid for this softwear, you should expect it to work and it galls that it doesn't even seem to try.

    Thanks.

  • deborah_may6 Apr 04, 2011

    I have already done this. No change.

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  • Master
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Hi,

It tends to be the problem with the software. First uninstall the software completely and reinstall it once again. Since you are able to transfer pictures directly to pc then there tends to be the problem with the software.

Hope this helps.

If you still face any problem, let me know.

Shane

Posted on Apr 03, 2011

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  • Master
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Hi!

It seems like a known issue with Canon's software (and I've already answered it a couple of times, here on FixYa...) - with no solid solution so far... People inform that they get this error when trying to copy large amount of photos at once, but almost never when trying to copy smaller amount (about 25 photos each time).

Anyway, there are 2 work-arounds that I can advise you:

  1. Use a different software/method to transfer your photos. You can use the built-in Microsoft Scanner and Camera Wizard (instructions: Windows XP - here; Windows Vista/7 - make a shortcut to %systemdrive%\Windows\System32\control.exe /name Microsoft.ScannersAndCameras on your desktop, and run it). Alternatively, use Picasa to arrange/copy your photos (instructions - here).
  2. Use a card reader (or a SD card slot on your laptop, if exist) and copy the photos manually, using Windows (normal copy/paste procedure, from the new drive that will be shown under My Computer...). This, by the way, is my preferred method.
In case of a problem or clarification or my solution was insufficient, don't hesitate to post me a reply before rejecting my answer.
If you are satisfied, rate my solution with the "thumbs" or (even better) add a testimonial.

Good luck & best regards,
Pelu.

Posted on Apr 03, 2011

  • Ran Kedar
    Ran Kedar Apr 03, 2011

    Hello again Deborah!

    You're right... You've paid for the software to do something it fails to do!
    Unfortunately, it seems that Canon's guys don't hurry up and/or work hard enough to solve this issue... "Solution" stays as I mentioned above.

    Regarding the videos, it's a totally different issue, which can easily be solved.
    It's a matter of missing codecs. To have them installed, download and install K-Lite Codec Pack; then restart the computer. The videos should play normally afterwards.
    (If any message of previous installed codecs appears while installing the codec pack - allow it to remove them!).

    Good luck again,
    Pelu.

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  • Cameras Master
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I found this comment in the troubleshooting section in the manual. I tested it and the transfer speed is greatly reduced. Hopefully this is not the solution and Canon can fix thier software. USB 1.0 transfer speeds are painful.
--------------------------------------------------------------------------------------------------------------------------------
I wasn't able to repro the error every time. It seems to only happen with a large amount of images. I don't get a repro with 25 images, but I get a failure about 1 in five times when have more than 75 images using setting A. No failures with setting B.
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Additionally, the Canon helpdesk replied about this problem with:

'After connecting the camera and letting Zoombrowser open, or opening it manually, press the blue Direct Transfer button on the camera. This will override any problems with the Camera Window program, and should start the download.'

Tried that, didn't work - nothing happens when I press this button - so contacted them again, saying this, and their next suggestions were:

'Please ensure that you connect the device directly to a USB port and not via an external hub or adaptor.

You could also uninstall and reinstall the software to rule out a software issue. If the problem persists you could install and test it on a second PC to rule out a hardware fault.'

I'd tried all of those, all of my USB ports are direct but changing port didn't make a difference either. I haven't had a chance to try it on a second PC, but will do when I get access to another. In the meantime I'm doing the slightly ridiculous routine of putting the SD card into my PDA and downloading the pictures onto my PC from the card via the PDA!
--------------------------------------------------------------------------------------------------------------------------------


Hope helps.

Posted on Apr 02, 2011

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