Question about GoPro Digital Hero

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I downloaded firmware update for my GoPro Video Hero with LCD BacPac. I followed the instructions and video on how to procedd and everything seemed to go well. The camera functions properly, but now my computer no loger recognizes the camera when it is attached via the supplied USB cable. I've tried different ports to no avail. I read on suggestion to reinstall the camera drivers on teh computer. The progblem is that, I didn't receive any drivers with the camera, and have no idea where to get them. Also, after I downloaded the firmware update to teh SD card and then to the camera, the instructions say to go ahead and erase it from the SD card. When I tried to erase the SD, the computer said the file is write protected. I looked all over to try to cvhange the attributes, but was unsuccessful. Any ideas beyond plugging in the USB cable really hard would be appreciated.

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  • Ensign Suder Apr 03, 2011

    This appears to have resolved the issue. I failed to mention that the computer is a Dell XPS 630i, and my web search has revealed that it is fairly notorious for problems. In my particular case, the RealTek Audio HD software had, forwhatever reason, commandered the USB ports, treating them exclusively as audio jacks.
    By shutting down and unplugging the machine, it appears that RealTek has given up it's illegally controlled ports. Thanks for the help!

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Simply UNPLUG YOUR COMPUTER FROM THE POWER SUPPLY. Note that this does not mean just turning off your computer because modern computers don't really turn off when you press the power button as the motherboard still gets power.


First to explain, the motherboard is where all of hardware of the computer is connected to, including the USB ports. Sometimes the motherboard needs to be "rebooted" also because something can go wrong, i.e. all your USB ports suddenly stop working. The small microprocessor on the motherboard will reload the drivers and your USB ports should be back to recognizing all devices!


So first turn off your computer using Shut Down or pressing the power button and then UNPLUG it from the wall outlet. Let it sit for about a minute and then plug it back in.


Hope this helps someone fix that pesky "USB device not recognized" Windows error!

Posted on Apr 02, 2011

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