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Dear Sir, I have HP iPAQ rw6828. i done the Hard Reset to my HP iPAQ rw6828 but my video songs in .MP4 Format are not playing with windows media player & i have also Pocket Player Version 4.1 (2009 from Conduits Technologies, Inc) but never play the .MP4 format and MP3 format songs are playing before Hard Reset my HP iPAQ is working properly and was playing the all types of media files. please help.... what i do ?

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Tariq,

As per your device specifications given on http://www.gsmarena.com/hp_ipaq_rw6828-1606.php
It shows that device comes with inbuilt softwares for playing MP4 and MP3 songs.

Now, as per my knowledge, in all these devices when ever a hard reset is performed it completely reinstalls the default OS (like it was when it came out of factory). And then,since these are smartphones, all these features are added by installing additional applications in the later part.

But, since Hard Reset only performed the re-install of the device's OS the other features goes away!

So now those additional applications needs to be installed now.

The same thing happens when we Hard Reset Nokia phones like 6600!

So, now either you can take your device back to the place you purchased it from or you can try installing those applications through the manufacturer's website (I can try helping find out those links)

Hope that helps!

All the Best!

Posted on Apr 02, 2011

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