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My Dyson extension wand will not go back down into the hose.

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6 Suggested Answers

6ya6ya
  • 2 Answers

SOURCE: I have freestanding Series 8 dishwasher. Lately during the filling cycle water hammer is occurring. How can this be resolved

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Posted on Jan 02, 2017

bestdarngood
  • 3037 Answers

SOURCE: Cannot Assemble Dyson DC17

press the button on the side of the wand that detaches it from the main vacuum and try pushing it into the hose, let me know if this doesn't work

Posted on Mar 20, 2008

  • 18 Answers

SOURCE: dyson dc07 animal bagless

You probably have a blockage somewhere in the hose or in the base where the hose goes in. Remove the plastic tube at the base of the hose by simply unclicking it and remove the obstruction.

Posted on Jan 01, 2009

  • 83 Answers

SOURCE: Dyson DC-07 Hose Wand Spring Came Out. How to put back in?

You'll see that there is a round piece with a cross shape on the inside of the button wand release button - place the end of the spring over the cross - you'll see the same cross on the collar of the machine...it'll take some doing, but line the other end of the spring up with the cross and pop the button back into place - be sure to click it onto those two gray circular/oval shaped divets at the bottom where the release button connects to so that the button stays in place.

Posted on Jul 30, 2009

  • 231 Answers

SOURCE: How do you put the telescopic wand down? Just got

make sure your handle is snapped in all the way on to the machine, that will release the clip on the hose to allow for the wand to slide in.

Posted on Jan 06, 2010

Dysonteam
  • 167 Answers

SOURCE: A Dyson dc 17 Animal and the wand/hose has lost suction

Hi its Darran at Dyson.

From your description of the problem, it sounds as though the wand/hose is blocked. To check this, remove the wand/hose assembly from the machine, switch it on and test the suction from the top of the wand with your hand. If the suction is poor, remove the wand from the hose and test the suction from the top of the hose. If its good here, then you know that the wand handle is blocked.

For the full diagnostics, check out the Support section on our website at www.dyson.com or call our Helpline on 1866MYDYSON.

Kind regards
Darran
Dyson Customer Service

Posted on Apr 20, 2010

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1 Answer

Do you have an extension hose, not a replacement for original?


Hi there, it's Jack at Dyson.

We don't make an extension hose for DC25. As a full-size upright, DC25's hose and wand should be long enough to reach up the average flight of stairs.

I hope this information helps, but if you'd like any additional advice you're welcome to contact the Dyson Customer Helpline by calling 0800 298 0298 (UK), 1-866-693-9766 (US), 1-877-397-6622 (CA) or 1800 239 766 (AU).

Mar 11, 2015 | Dyson DC25 Vacuum

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Dc50'animal wand wont go back (dyson) stock


Hi Silvia, it's Jack at Dyson.

To retract DC50's instant-release wand after use, all you need to do is push the red button on the hose cuff, as shown in the illustration below. I've also attached our Getting started video guide as this should also help.

If you'd like to speak with our experts directly, you can reach us on 0800 298 0298 (UK), 1-866-693-9766 (US) or 1800 239 766 (AU).

521c66bb-26a5-480b-b2f2-eb346de76cd6.jpg

Apr 09, 2014 | Dyson DC14 All Floors Upright Vacuum...

1 Answer

Dyson extension handle


Hi Carol, it's Jack at Dyson.

The issue you've described sounds very unusual as DC24's wand handle assembly should be easy to replace after use. It's worth checking there are no blockages in the wand or hose that could be jamming the mechanism.

Our Support guide may help: http://www.dyson.co.uk/support/dc24/dc24-multi-floor/my-machine-is-not-working/machine-not-sucking-picking-up-as-well-as-usual/how-to-wash-filters/check-suction

If you can't see anything it would be worth contacting our experts directly for some advice. You can reach us on 0800 298 0298 (UK), 1-866-693-9766 (US), 1-877-397-6622 (CA) or 1800 239 766 (AU).

Mar 16, 2014 | Dyson Ball DC24 Bagless Upright Vacuum

1 Answer

I can't push the extension down into the hose. Just bought it and can't put it down.


Hi there,

I'm sorry to hear you're having difficulties with your DC25. The wand is designed to retract automatically down inside the hose when you replace the wand on the cleaner body. If you encounter resistance preventing the wand from retracting, remove the wand from the machine and check that the hose is not twisted.

If you require any further advice or assistance, please get in touch with us directly - you can call us free on 08002980298 (UK), or 1866MYDYSON (US). One of our experts will be happy to provide you with the information you need. Alternatively, you can resolve many issues without picking up the phone by visiting www.dyson.com, and clicking 'Support'.

Kind regards,

Jack
Dyson Online Customer Support

Aug 30, 2011 | Dyson DC25 All Floors Bagless Upright...

1 Answer

Dyson dc27 (not ball version) extension wand will not release from the body. Have had the the vacuum cleaner for a year and it has been fine until now. Have tried disconnecting aluminium tube from the hose...


Hi there,

Sorry to hear you're having difficulties with your DC27. If the wand is jammed, it's likely that the hose was twisted when you replaced the wand on the cleaner the last time you used it. It's easy to rectify:

  • Pull the wand up as far as it will go
  • With the rear of the cleaner facing you, follow the hose down to where it attaches at the base of the machine
  • Grip the section of loose hose and pull it away from the cleaner
  • Holding the loose section of hose out of the way, pull the hose release tab
  • With the base of the hose detached from the cleaner, allow the hose to straighten itself out
  • Reattach hose to cleaner
You should find following these steps untwists the hose, allowing the wand to move up and down without restriction. However, if you need further assistance, please get in touch with us free so one of our experts can run through some troubleshooting checks over the phone with you. You can call us free on 08002980298 (UK), or 1866MYDYSON (US).

Kind regards,

Jack
Dyson Customer Service

Aug 01, 2011 | Dyson DC27 Bagless Upright Vacuum

1 Answer

After pulling the extension rod up and using the extension attachments i cannot get the rod to go back down,It seems like there is something blocking the rod from going down


Hi there,

Sorry to hear you're having a problem with your DC24. For the correct way to replace the wand and hose after use, you might find it helpful to refer to the user guide supplied with your machine. In case you don't have this to hand, here is an online copy:

http://media.dyson.com/downloads/UK/floorcare/Manuals/DC24_uk_manual_120710.pdf

You should find the wand slides back down inside the hose without resistance, and locks into place with an audible 'click'. If it's not doing this, please get in touch with us free on 08002980298 (UK), or 1866MYDYSON (US), so we can provide further assistance.

Kind regards,

Jack
Dyson Customer Service

Jul 24, 2011 | Dyson Ball DC24 Bagless Upright Vacuum

1 Answer

I just received a DC 28 animal vacuum and I cannot pull the extension wand out. I see the button to make the wand go up out of the hose, but I cannot figure out how to release the handle from the vacuum. ...


Hi there,

The Quick-draw Telescope Reach wand on your DC28 is designed to detatch from the cleaner automatically when you extend the wand to it's fullest extent. When you replace the wand on the cleaner, the wand will retract automatically down inside the hose. The button on the rear of the wand which you mention will separate the end of the hose from the wand, so you can use the hose without the wand attached when cleaning in tighter spaces. You do not need to press this to extend or retract the wand.

If you have any further questions about using or maintaining your Dyson, please see the user guide supplied with the cleaner, or visit www.dyson.com and click on 'Support. If you'd prefer to speak to one of our experts directly, you can call us free on 1866MYDYSON.

Kind regards,

Jack
Dyson Online Customer Support

Jun 23, 2011 | Dyson DC28 Animal Bagless Upright Vacuum

3 Answers

My dyson animal 25 wand won't go into tube


We have a DC65 Animal, the extension tube on the hose would not slide into the top of the handle.

The solution:
1. Slide the hose into the cradle on the handle
2. Push the tube down close to its stowed position
3. Near the bottom of the hose, gently push the hose against the handle with one hand and then push the tube down with your other hand
4. Close the cap on the top of the handle
dyson-animal-25-wand-go-into-tube-riayl4ifechrhhvtntfltjhy-4-0.jpg

Feb 02, 2011 | Dyson DC25 Animal Bagless Upright Vacuum

1 Answer

I just bought a used Dyson DC07. Works good but


Hi its Darran at Dyson.

From your description of the problem, it sounds as though the wand/hose is blocked. To test this, please remove the wand from the machine and switch on, testing the suction from the top of the wand handle. If the suction is poor, remove the wand from the hose and test the suction from the top of the hose. If its strong from the hose itself, the wand is blocked and you will need to clear this.

If there is poor suction from the hose, you can remove this by unclipping it from the base of the machine and can then remove any blockages. It is also worth checking the hose for any splits or holes.

If you need any further help or advice, please visit our website at www.dyson.com and check out our support section.

Kind regards
Darran
Dyson Customer Service

Jan 30, 2010 | Dyson DC07 Animal Bagless Upright Cyclonic...

1 Answer

Hose does not go down into wand


It may be that your hose is twisted - disconnect the wand from the hose and stretch the hose out and put it again. Use some baby powder on the metal rod part of the wand in the future and unwind and stretch the hose out after every use. Call the Dyson helpline if the problem continues.

Jul 25, 2009 | Dyson DC14 Animal Bagless Upright Cyclonic...

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