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Cannot clear error message "Document

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Agree with Nigel, I constantly have same problem. We're not stupid we know if there's a real jam or not. Still searching for answer.

Posted on Nov 04, 2012

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Hi nigel_lester,

This error message "Document in ADF" that you are getting means that you need to remove foreign object from the Automatic Document Feeder (ADF). Kindly follow the procedure below in clearing document jams:

Document jams in the ADF (Document Tray)

1. First, press Stop/Reset.
2. If a multi-page document is loaded, remove any documents other than the jammed page from the ADF. 3. Then, open the Feeder Cover.
4. From under the roller to the Feeder Cover side, remove the jammed page.
5. If a document is not jammed, check the document feed area if there's foreign material. If there's any, carefully remove it.
6. Close the Feeder Cover.

NOTE:

  • If documents remain in the ADF after pressing during scanning, [Document in ADF] will appear on the LCD. Press so that the remaining document is automatically fed out.
  • When rescanning the document after clearing the error, rescan it from the first page.

Document jams in the ADF (inner side)

1. Press Stop/Reset.
2. If a multi-page document is loaded, remove any documents other than the jammed page from the ADF, then open the Feeder Cover.
3. Raise the paper release lever (A) then remove the jammed page from under the roller to the Feeder Cover side.
4. Open the Document Cover and pull out the document from the inner side.
5. Close the Document Cover.
6. Close the Feeder Cover.

Note: When rescanning the document after clearing the error, rescan it from the first page.

Hope it helps.

Thank you for using Fixya.

Posted on Apr 02, 2011

  • nigel_lester Apr 02, 2011

    Thanks for the suggestion BUT the problem is there are no objects (paper, etc) in the document feeder. I have cleaned it - looked for bits of paper - but it is very clean YET still this message persists!

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Document in ADF


None of these worked for me. Here is my FIX:
Open the part containing the rollers. You can see a white plastic part which stop the documents feeded into the adf. Lower this part and insert a page into the adf just a bit further than where it would have stopped from that white stopper. This forces the machine to feed the document and clears the error right away. You only have to do this once and from then mine worked fine.

Jan 25, 2012 | Canon Pixma MX410 All-In-One Printer

1 Answer

Hi there, I got a Canon Pixma MX320. One year ago, there got the error of "Document in ADF" and actually there was no any jammed paper. I sent it to Service Center and was fixed. But two month...


If the device is not functioning properly or to clear memory, reset it. important.gif Important: If resetting the printer's power does not clear the error or return the machine to a functioning state, it may be necessary to attempt a service reset. for instructions to attempt a service reset.

  1. On the operator panel, press and hold the <ON/OFF> button for one second. (The display will go blank.)

    Note: It may be necessary to unplug the power cord if pressing the ON/OFF button does not shut off the printer.

  2. Wait approximately ten seconds and then press the <ON/OFF> button again.

  3. Wait until the device has completed its cycling process before submitting another job request.

Service Reset:
  1. On the operator panel, press and hold the <ON/OFF> button for one second to power off the printer. (The display will go blank.)

    Note: It may be necessary to unplug the power cord if pressing the ON/OFF button does not shut off the printer.

  2. Confirm the printer is not on and then unplug the power cord from the back of the printer.
    If the power cord was disconnected (as stated in step 1) in order to shut off the printer, go to step 3.

  3. Press the <ON/OFF> button repeatedly five times.

  4. Re-connect the power cord.

  5. Press the <ON/OFF> button to power the printer back on.

  6. Wait until the device has completed its cycling process before submitting another job request.
Solution:2 Load documents properly into the MX310 document feeder

Load the documents properly into the Automatic Document Feeder (ADF) Fan the documents and then align the edges before loading them into ADF.
  1. Remove all documents from the ADF.

  2. Fan out the sheets of paper well so that they do not stick together.

  3. Stack the documents on a flat surface to align the edges of the paper.
  4. Insert the top of the document, face up, into the ADF until a beep is heard.

Ensure that the edge of the document stack is in line with the Paper Size Mark (A) imprinted on the Document Tray.

Aug 30, 2011 | Canon PIXMA MX320 Color USB InkJet Printer

3 Answers

PIXMA MX330 Error message "Document in


Hello,
The sensor may be dirty even if it looks like there is no paper jam. Take a bottle of compressed air and give it a once over. Make sure you don't shake or tip the compressed air as you don't want to fast freeze anything.
If this does nothing, you probably have a failed sensor which will need replacing.
Chris

Aug 18, 2011 | Canon Office Equipment & Supplies

1 Answer

Canon mx320...i dont have a document jam but error message keeps saying remove documnet from adf file and eject documnet..i have checked all of my connections and turned the power off and on ..removed...


on the top of your printer, the ADF section (Automatic Document Feeder) where the documents is feed to for faxing, check if there is a paper stuck in it.
or better open the ADFcover and examine a latch switch make sure it is standing up right.

Feb 28, 2011 | Canon PIXMA MX320 Color USB InkJet Printer

2 Answers

I have a Cannon Pixma MX320 all in one printer and I cant get it to stop saying document in ADF


Issue: ERROR LCD: DOCUMENT IN ADF
Solution: Remove foreign object from the Automatic Document Feeder (ADF) - MX310
Check the Automatic Document Feeder (ADF) for obstructions
Follow this procedure to check the ADF for obstructions. You do not need to turn off the power when clearing document jams.
Document jams in the ADF (Document Tray)
  1. Press <Stop/Reset>.

  2. If a multi-page document is loaded, remove any documents other than the jammed page from the ADF, then open the Feeder Cover.

    openfeeder.gif


  3. Remove the jammed page from under the roller to the Feeder Cover side.


    remjammed.gif
  4. Pull out the jammed document from the ADF. If the document cannot be easily pulled out, proceed to section Document jams in the ADF (inner side).

    pullout.gif

  5. After removing the jammed document or if a document is not jammed, check the document feed area to make sure there is no foreign material. If you find foreign material, carefully remove it.
  6. Close the Feeder Cover.

    Note : If documents remain in the ADF after pressing the Stop/Reset button during scanning, "DOCUMENT IN ADF" appears on the LCD. Press the OK button so that the remaining document is automatically fed out.

    When rescanning the document after clearing the error, rescan it from the first page.

    Note: The document may not feed properly depending on the media type, or your environment, such as when the temperature and humidity are either too high or too low.
    In this case, reduce the number of document pages to approximately half of the loading capacity. Another alternative is to scan from the platen glass
    .

  • If documents remain in the ADF after pressing <Stop/Reset> during scanning, [Document in ADF] will appear on the LCD. Press <OK> so that the remaining document is automatically fed out.
  • When rescanning the document after clearing the error, rescan it from the first page.



Document jams in the ADF (inner side)
  1. Press <Stop/Reset>.

  2. If a multi-page document is loaded, remove any documents other than the jammed page from the ADF, then open the Feeder Cover.


    openfeeder.gif
  3. Raise the paper release lever (A) then remove the jammed page from under the roller to the Feeder Cover side.

    remjammed.gif

  4. Open the Document Cover and pull out the document from the inner side.

    opendoccover.gif

  5. Close the Document Cover.

  6. Close the Feeder Cover.

    Note: When rescanning the document after clearing the error, rescan it from the first page.
Document jams in the ADF (Document Output Slot)
If the document is jammed in the Document Output Slot, pull it out.
pulloutofslot.gif Note: When rescanning the document after clearing the error, rescan it from the first page.


Trust this is helpful. Please vote. :)

Dec 12, 2010 | Canon PIXMA MX310 All-In-One Printer

2 Answers

I have a Canon Pixma MP780, keep getting "clear ADF" messages. changed the settings to off. Also, scanner is giving me some error messages #2, #178


Try Canon support. Type your query. Click "Search"
Example: Type "clear ADF" (You may have paper or some obstruction in the Auto Document Feeder).

http://www.usa.canon.com/consumer/controller?act=ModelInfoAct&fcategoryid=238&modelid=10444#SupportDetailAct

Nov 30, 2009 | Canon PIXMA MP780 All-In-One InkJet...

3 Answers

Canon MX330 - trying to use ADF. No doc inside on


Canon Pixma MX330, ADF error, Code : 2,103,0
Here's what I found. There were no stuck gears or pieces of plastic caught anywhere.
The ****** can still feed paper, except for (consistently) the last page -->error/stuck.
1) In order to CLEAR THE ERROR you need to do two things
a) & b):
a) Press OK, WITH THE HOOD OPEN, with a piece of paper loaded in the ADF, being careful to grab the paper manually as it comes out of the bottom of the hood.
b) Windex the strip of glass surface which sits under the ADF next to the platen. This needs to be done with attention to minute detail, and a bright LED flashlight; since ink smudges off of documents and collects on the glass with alarming frequency. The machine may think these smudges are caught/jammed paper.
2) In order to SCAN a stack of paper, add one blank sheet to the bottom of your document. This page will be the one that
fails to clear the ADF, generates an error, and must be manually cleared before the next job.
The rest of your pages will have already scanned.

Repeat Every Time You Use it

Sep 11, 2009 | Canon PIXMA MX310 All-In-One Printer

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