Question about Sony Cyber-Shot DSC-S90 Digital Camera

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My lens won't retract nor will the camera turn on properly. please help

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Fixing a Lens Error on a Digital Camera
This has to be THE most common failure mode for a digital camera. Some common error messages that might show up on the LCD's of cameras with this problem include "E18 lens error", or "lens error, restart camera". Some cameras might show nothing at all, but merely make a beeping noise as the lens goes out, then in, then the camera shuts off. Sometimes the lens won't even move.
Fix #1: Remove the batteries from the camera, wait a few minutes. Put a fresh set of batteries back in (preferably rechargeable NiMH 2500mah or better) and turn the camera on. If that didn't work, try pressing and holding the Function or OK button while turning the camera on.
Fix #2: Remove the batteries, then remove the memory card. Then install new batteries, and turn on the camera. If you get an Error E30, it means you don't have a memory card installed, so turn it off, slip in the memory card and turn it on one last time.
Fix #3: Insert the cameras Audio/Video (AV) cable, and turn the camera on. Inserting this cable ensures that the camera's LCD screen remains off during the start process. Thus extra battery power is available to the camera's lens motor during startup. This extra power can be useful in overcoming grit or sand particals that may be jamming the lens. If the AV cable doesn't fix the lens error by itself, consider keeping this cable installed while trying fixes 4, 5, and 7 as a means to provide extra help to these fixes. But note that I DON'T recommend keeping the cable installed during Fix 6 as you may damage the AV port while tapping the camera. Reinsert the cable only AFTER tapping the camera.
Fix #4: Place the camera flat on its back on a table, pointed at the ceiling. Press and hold the shutter button down, and at the same time press the power-on button. The idea is that the camera will try to autofocus while the lens is extending, hopefully seating the lens barrel guide pins in their slots.
Fix #5: Blow compressed air in the gaps around the lens barrels with the idea of blowing out any sand or grit that may be in there jamming the lens. Other variations include blowing with a hair dryer in "no heat" setting, or sucking the gaps with a vacuum (careful with this one).
Now we're entering into the realm of potentially damaging your camera in conducting the fix. There is definitely some risk here, so take care when conducting the following two fixes.
Fix #6: Repeatedly tap the padded/rubber usb cover on a hard surface with the intent of dislodging any particles that may be jamming the lens. Other variations include hitting a side of the camera against the palm of your hand. A lot of people have reported success with this method. HOWEVER, there is also some potential for damaging or dislodging internal components with this method, such as unseating ribbon cables, or cracking LCD screens.
Fix #7: Try forcing the lens. More people have reported success with this method than with any of the other methods. HOWEVER, there's obviously some potential for damaging your camera by using this method. Variations include gently pulling, rotating, and/or twisting the lens barrel while hitting the power button. Attempt to gently straighten or align the barrel if it's crooked or twisted. Another variation includes looking for uneven gaps around the lens barrel, and then pushing on the side of the lens barrel that has the largest gap (note pushing the lens barrel all the way in is NOT recommended as it may become stuck there). While doing any of the above, listen for a click that indicates that the lens barrel guide pins may have reseated in their guide slots. If you hear this click, immediately stop and try the camera.

Posted on Apr 02, 2011

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Related Questions:

1 Answer

If i on the camera the lens won't work properly and message that turn off the camera and turn on again


Hi there:
If the camera has recently been dropped it may have lens damage that is preventing it from powering up. There are a number of ways with which a lens error can be caused. Particulates might have managed to get into the mechanical bits that allow the lens to retract, a purely physical interference with the lens mechanism. If the camera was dropped, especially while the lens was extended, there's a pretty good chance something might have been knocked loose, such as the guide pins upon which the lens withdraws and retracts.


Additional details could find in this article link: fixing-lens-error-on-digital-camera.html

Hope this helps; also keep in mind that your feedback is important and I`ll appreciate your time and consideration if you leave some testimonial comment about this answer.

Thank you for using FixYa, have a nice day.

Aug 22, 2012 | Sony Cyber-shot DSC-W170 Digital Camera

1 Answer

Lens Won`t Retract


I'll forward a link to a page where you can view the information to troubleshoot this issue.

Please click on the link to view the troubleshooting steps then follow all the steps and check if that helps.
http://www.kb.sony.com/selfservice/microsites/search.do?cmd=displayKC&docType=kc&externalId=C91134&sliceId=1&docTypeID=DT_KNOWLEDGEARTICLES_1_1&dialogID=91362738&stateId=1%200%2091370057

Thank you!

Mar 29, 2010 | Sony Cameras

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Samsung s730


problem of the lens unit,have it serviced for proper functioning

Mar 01, 2010 | Samsung Digimax S730 Digital Camera

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MY lens on my camera wont go down and now my camera wont work


If I recall correctly, there was a recall for this issue and alot of people had this problem in the past. We contacted the manufacturer and they refunded our money. Here are some other things you can try. Hope this helps.

Here are some simple things to try first for a camera that won’t power on. They won’t work for every case, but they’re worth a try:
http://camerarepair.blogspot.com/2007/11/simple-fix-for-dead-cameras-that-wont.html
If you get it to respond, and if next the lens doesn’t want to retract:
http://camerarepair.blogspot.com/2007/12/fixing-lens-error-on-digital-camera.html

Oct 26, 2009 | Polaroid T730 Digital Camera

2 Answers

Camera suddenly began reading "lens error - restart camera" and lens will not retract. camera was not dropped and no foreign material was introduced to lens (as far as I know) please help! i love my camera...


Hi

This error may appear where the lens is prevented from properly extending or retracting such as, for example, when pressure is applied to the lens or the area surrounding the lens while handling the camera. The error may also be displayed if the lens unit/camera has been subjected to an external shock, or if a foreign substance (i.e. liquid, sand, dirt) enters the camera.
Solution
Check the following when you operate the camera to avoid applying pressure to the lens and surrounding area:
  • Hold the camera so that your fingers do not touch the lens unit when you are shooting.
  • Make sure the camera is off before the camera is placed back in the case. Exercise caution to ensure that the camera does not accidentally power on while the camera is stored inside the case.
If you cannot clear the error code by turning the camera off and then on again, or if the error code is displayed frequently, a camera malfunction may have occurred. Please do rate this solution as FixYa and revert for further assistance. Thanks
Rylee

Jul 05, 2009 | Canon PowerShot SD850 IS Digital Camera

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Kodak EasyShare M853 Digital Camera lens error 122,1,0,0


Try helping the camera to retract using your fingers while you turn camera off, try also helping lens to full extent if they don't.if you do not succeed in this simple way the camera lens must be taken apart and reassembled at a repair shop.

Jul 25, 2008 | Kodak EasyShare M853 Digital Camera

1 Answer

Lens wont retract, view lens blurry


Lens motor or lens servo amp is not working properly. Factory service is require. They will replace the circuit boards and or assemblies as required.

Jerry G.

Jul 11, 2008 | Kodak EasyShare V1003 Digital Camera

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Polaroid i735 Camera won't turn on. Lens stuck.


I had the same problem, and fixed it by wiggling the lens a little, when turning it on.
After a few tries, it finally wiggled free, and the lens retracted.

Jul 05, 2008 | Polaroid I533P Digital Camera

4 Answers

Lens will not retract


I had exactly the same problem and I went to this site and got my solution. I banged the bottom of the camera with my palm and turned it off and on at the same time. On about the fourth bang the lens retracted and cleared the error codes. I know, "Caveman Maintenence" but it worked. Can't hurt to try...

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