Question about Microsoft Xbox 360 White Console

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Disc is not reading - Microsoft Xbox 360 White Console

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If your Xbox 360 console is not reading disc, first check it this happen to multiple CD. Check if the disc has scratches on it. If not, clean the disc by wiping it with damp soft cloth from the center outward. (Note: Use distilled water). Also make sure that the disc that your playing is compatible with your console. Next step is to clear the cache by going to My Xbox > System settings > Memory > highlight the storage device and Press Y on your controller > Select Clear System Cache. Then try to play again the disc. If still same thing, disconnect the hard drive, memory units and controllers and then reconnect it again. Try to play again the disc. If the problem only occur in one disc, replace the disc. If this happens intermittently, you need to contact Xbox Support for the repair of your console.
If your console is still under warranty, I strongly suggest that you call them to have free repair. Here's their contact number (800) 4MY-XBOX or (800) 469-9269.

Posted on Apr 02, 2011

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