Question about KitchenAid Refrigerators

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The control panel fades in then goes off. The freezer temperature flashes 5 then 10 then goes out. The call for service light and overtemp lights are not on. The refrigerator temp is at 45 from an independent thermometer and the built in thermometer flashes 34. There is a beep from the coil housing on top of the unit. The unit is a built-in KSSC48QMS01 side by side 6 years old. What can I try? I've turned the power off/on and tried the master rest switch.

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  • KitchenAid Master
  • 12,061 Answers

Ok well the Power supply is the most likely culprit, this is evidenced by "The control panel fades in then goes off" this then indicates the supply side, as well as the supply, there may well be something else that is causing the supply to fail, it may get worse unit it fails completely.
There isn't really a lot one can do with a unit of this age as well, DIY here isn't really an option. Getting the parts, will/would be the big problem. The best professional advise I can give, that will enable you to obtain a good result, at the very best cost, is to do as follows.
Contact a local or head office of Kitchenaid, ask them for a referral to an authorised servicing center, then contact them, and FIRST ask them for a "Quote" as to the cost and type of repairs. Now you see this way, you can get an idea of costings and exactly what's wrong, then you can make an informed decision as to what to do, repair or replace.
You see i am finding more and more, and especially with "Older" units, customers, are preferring to put, any larger monies that would have been spent on repairs, towards the cost of a new unit, with a warranty.
As an aside here, and I make all my clients aware of this, statistics prove, that any unit that is repaired will generally fail again, within the next 12 - 18 months, regardless.
So there you have it.

Posted on Apr 02, 2011

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allbrands
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SOURCE: The control panel fades in

Hello, Thank You for using FixYa. I will be helping you today.So the control panel is flashing on and off? Also can you turn the unit on and listen if the fan in the freezer is running or is it starting and stopping? And did you notice any frost on the lower back wall in the freezer?
Thank You and please rate my answer if it was helpful..

Posted on Jun 23, 2011

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My name is Peter. I am a retired field service refrigeration.
The alarm light is a good thing. It is telling you that something is wrong. Generally, the alarm goes off when there is a temperature problem in either the freezer section or your fresh food section.
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Hi Loretta, I am happy to assist you!

Based on the symptoms you are describing, it sounds like your freezer may possibly have a communication problem with the control board, a potential wiring failure, or faulty temperature control. Before reaching out to a professional, let's try resetting your freezer. This can be done by either unplugging it or flipping off the circuit breaker. It is important to wait approximately ten minutes. If it proves ineffective, In this regard, I would suggest contacting an Authorized Service Technician that will be able to assist you in the exact diagnosis of the appliance.

Best regards!

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The Control Center monitors refrigerator and

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