Question about HP DeskJet F380 All-In-One Printer

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Printer Malfuntioning Since i refilled my cartridges (black & tri-color), its not printing in black but msg. shows that "your tri-color cartridge ink level is low"... please give a effective resolution.

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The reason the error is coming up is when you refill a cartridge it often causes the printer to misread the ink levels.

Also refilling often times causes problems with the cartridges including blocking the printheads in the actual cartridge. I would try to do a printhead cleaning - see document below (which is showing for another printer but the steps are the same) - and if unsuccessful they have most likely killed the cartridge and you will have to purchase a new one.

http://h10025.www1.hp.com/ewfrf/wc/document?cc=us&docname=c00654180&dlc=en&lc=en&jumpid=reg_R1002_USEN

Posted on Aug 07, 2008

When you put the same cartridge back in, the computer doesn't know it's a "different" one and continues to indicate the same ink level as before. The level is calculated based on number of pages printed and is not actually measured.

Try alternating 2 cartridges. This should reset the page counter. I haven't actually tried this yet so I might be totally wrong.

Posted on Oct 31, 2008

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Burn your printer instead

Posted on Aug 26, 2008

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1 Answer

Refilled ink catridges and printer still shows that the ink is low


If you unplug the printer from the wall and remove the power brick for 60 seconds, this will reset any error messages the printer has. I would then plug everything back in.

Power on the printer.

Open the printer(with the power on) and take out the Dell Series 5 black cartridge and then reseat it. I would then take out the color Dell Series 5 ink cartridge and reseat it. Now close the printer and it will print an alignment page.

Any error messages?

black cartridge = black side(left side) color cartridge = color side(right side)

photo cartridge = black side(left side) color cartridge = color side(right side)

Dell Series 5 ink cartridges have a sensor in them that cannot be reset. Article on refilling Dell ink cartridges.

Dell Series 5 ink cartridges can be purchased at Staples, Walmart or Dell's Website.

It's possible to get a Dell Series 5 ink cartridge with a bad sensor. I would that these back to the place of purchase for a replacement or a refund.


Rick

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