Question about Dyson DC28 Animal Bagless Upright Vacuum

3 Answers

I have a dc28 and the brush bar will run for a second and then quit have talked to Dyson and no help

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  • Brian Gwaltney Apr 02, 2011

    the brush bar works for a second then stops and the power button flashes and you cant change the floor settings

  • Brian Gwaltney Apr 02, 2011

    Brush bar works for a second then quits working then the power light flashes and there are no obstructions

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3 Answers

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Hello, I have a similar unit and had to have a brush transmission put in mine. I did not get any diagrams about the internals for mine and the contraption was overly complicated. There is a gearbox and you have to buy the entire thing, "Sorry no belts, one preassembled unit" I was told.

Point is there may be something internal that can be cleaned if you take the sweeper transmission head off. I saved mine because I think I was lied to about lacking a replacement belt. If you can talk to Dyson again, ask if there is a limit switch for overheating and for a diagram for your sweeper head transmission.

When your brushes stop working, try to get a tester in the works Pronto to see if the current is cut off by a limit switch. The bottom end of your unit may not be the problem. I hope my comments help you get your unit fixed.

Posted on Apr 02, 2011

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  • Master
  • 844 Answers

Welcome to FixYa!

It seems that there is an obstruction in the brush bar which sets it to stop automatically.

Clear the brush bar:

  • Disconnect the power cord of the vacuum.
  • Unlock the brush bar cover underneath.
  • Remove the brush bar cover
  • Clear any obstruction.
  • Place back the brush bar cover and lock it.
Please refer to the image below.

I have a dc28 and - jas247_13.png

I hope this helps.
Thank you for using FixYa.
Keep me posted.
Jas247

Posted on Apr 02, 2011

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  • 176 Answers

It seems that it is a common problem among Dyson DC28 owners. If you are handy and have a few general tools, it seems most are fixing the issue by removing the brush bar protective cover, the brush bar, and belt, then cleaning animal hair and debris out of the gear that drives the belt with small needle nose pliers.
http://www.dyson.com/store/product.asp?product=DC28-ANIMAL
If you scroll down and read some of the more negative reviews, most seem to be about the same thing.

Posted on Apr 02, 2011

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1 Answer

How to remove the brush bar cover


You can download the manual here: http://www.retrevo.com/support/Dyson-DC28-Animal-Vacuums-manual/id/23599ci662/t/2/

Here is the link to the Dyson DC28 support page: http://www.dyson.com/support/dc28/dc28-animal

Mar 05, 2015 | Dyson DC28 Animal Upright Vacuum New DC 28...

1 Answer

How do I adjust height for carpet brush on DC28 Dyson animal?


Hi Laura, it's Jack at Dyson

DC28's selector pad (located by the red on/off switch) allows you to select the correct height setting for the particular flooring you're cleaning. Patented Dyson Airmuscle technology will then raise or lower the rotating brush bar within the cleaner head to the correct level for optimum performance, or shut it off for cleaning bare floors or delicate rugs.

adjust-height-carpet-brush-dc28-dyson-oxwm34v2ww5haas3o0iwr05r-1-0.jpg
I hope this helps, but if you have any further questions or if you're having difficulty with your DC28, you're welcome to get in touch directly. You can reach our experts by emailing askdysonUS@dyson.com

Mar 01, 2015 | Dyson Vacuums

1 Answer

How do I remove the dyson dc28 brush bar


Hi there, it's Jack at Dyson.

DC28's on/off button will flash to indicate an issue with your machine - it will also shut the brush bar off for protection. To check the cleaner head and brush bar for any issues, please follow the steps shown in our video guide. It's important to ensure there are no obstructions in the cleaner head, and that the brush bar is free of any threads or hair:


Once you've done this, you should find the issue is resolved. It's important to note the brush bar will never rotate when the machine is standing upright, so recline it into the normal vacuuming position before testing it.

If you continue to have difficulty after giving this a try, please contact us directly so we can provide further assistance. DC28's cleaner head is a complex assembly and the brush bar isn't designed to be removed by the user. Attempting to repair it could cause damage, and may void any remaining Dyson warranty coverage on your machine.

You can reach the Dyson Support team by calling 1-866-693-9766 (US), or 1-877-397-6622 (CA).

Feb 24, 2015 | Dyson DC28 Animal Bagless Upright Vacuum

1 Answer

When i run the vac the light flashes


Hi Chris, it's Jack at Dyson.

Your DC28's selector pad and/or on/off switch will flash to let you know if there's an issue with the vacuum. This could mean that something is jamming the brush bar, or that the vacuum is set to the wrong height for the type of flooring you're cleaning.

To check the cleaner head for any obstructions, and to remove any threads, hair or other debris from the brush bar, please follow the steps shown in our video guide:


This should resolve the issue, but if your machine continues to flash, please contact us directly so we can talk you through some further troubleshooting checks. You can reach our experts by calling 1-866-693-9766 (US), or 1-877-397-6622 (CA).

Oct 03, 2014 | Dyson DC28 Animal Upright Vacuum New DC 28...

1 Answer

Carpet selector and brush bar


Hi Ken, it's Jack at Dyson.

I'm sorry to hear you're having difficulty with your DC28. To confirm what's causing the issue with the brush bar we'll need to take you through some quick diagnostic checks when you have your machine easily to hand.

So we can help further, please email askdysonUS@dyson.com with your full contact details and the serial number of your machine. One of my colleagues will be in touch as soon as possible to provide assistance.

Best wishes,

Jack
Dyson Online Customer Support
www.dyson.com


Dec 31, 2013 | Dyson DC28 Animal Bagless Upright Vacuum

1 Answer

Also te red light is blinking on my dc 28 animal vacuum


Hi Judi, it's Jack at Dyson.

I'm sorry to hear you're having difficulty with your DC28. If the red on/off is flashing, this indicates that something may be jamming the brush bar. To resolve this, please follow the steps shown in the video attached. Make sure there are no obstructions in the cleaner head, and carefully remove any threads or hair from around the brush bar.

You may also want to try raising the brush bar one setting higher using the hight selector pad, as the brush bar will shut itself off if you have it set too low for the carpet pile you're cleaning.

If you'd like some further help after you've given this a try, please email us directly at askdysonUS@dyson.com with your contact details. One of our experts will be in touch as soon as possible to run you through some further troubleshooting.

Best wishes,

Jack
Dyson Online Customer Support
www.dyson.com

Apr 17, 2013 | Dyson DC28 Animal Bagless Upright Vacuum

1 Answer

Dyson Animal DC 28 brush bar removal


Hi there, it's Jack at Dyson.

I'm sorry to hear you're having difficulty with your DC28's brush bar. I've attached our video which shows the correct way to remove any obstructions and reset the machine, in case this is useful to you.

The brush bar isn't designed to be removable, and attempting to remove it may void any guarantee on your machine. If you would like some further help it may be best if you contact us directly - our experts will be happy to confirm if we're able to repair your machine under the terms of our 5-year guarantee. You can reach us on 1-866-693-9766 (US), or 1-877-397-6622 (CA).

Best wishes,


Jack
Dyson Online Customer Support
http://www.dyson.com

Apr 05, 2013 | Dyson DC28 Animal Bagless Upright Vacuum

1 Answer

My Dyson DC28 Beater Bar will stop turning then start again. Then it quits all together and after awhile it will start again.


Hi there, it's Jack at Dyson.

I'm sorry to hear your DC28's brush bar seems to be working intermittently. It may be worth taking a look at the video I've attached below, as this shows the correct way to check the cleaner head for obstructions and reset your machine.

If you would like some further advice from one of our experts, please give us a call on 1-866-693-9766 (US), or 1-877-397-6622 (US). We'll be happy to run you through some further diagnostic checks. We can also confirm if your machine needs a repair, and if this is covered under the terms of our 5-year warranty.

Best wishes,

Jack
Dyson Online Customer Support
http://www.dyson.com

Apr 05, 2013 | Dyson DC28 Animal Bagless Upright Vacuum

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