Question about Plantronics Plantronic Supra Monoral Hdset Headset

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We have two headsets in the office Plantronics Supra CS351N - How do I cancel background noise. When the other user is talking my customer can hear it.

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The CS351N is a noise canceling headset, one of the better ones at doing that and there is no special button to change that feature. You can try bringing the microphone closer to your mouth and bringing the volume down so the microphone is not as sensitive. You can try moving away from the other user (probably impractical) or ask them to tone down the volume.

Good luck from Headsets Direct!

Posted on Sep 01, 2011

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Posted on Jan 02, 2017

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How can I reduce the sensitivity of the mic?


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I am using a plantronics headset that I use normally everyday but yesterday while talking to a customer it made a click noise and then cut off I picked up the head set and finished my conversation. I then...


We're had customers call with similar issues. First, make sure your compatibility dial is set properly (located on the side of the base). If set incorrectly, it will make your headset inoperable. If that doesn't fix your issue, try disconnecting and reconnecting the battery and then perform a subscription. Both steps can be found below:

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Good Luck from Headsets Direct!

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We can hear the customers but they can not hear us! Help


Here's the troubleshooting from the manual:
  • Make sure voice tube positioned properly
  • Voice tube is not clogged (remove tube and see if works)
  • Verify transmit volume control of amplifier is set properly
Couple other suggestions to try:
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  • Look for any other volume controls

Link to manual for headset:
http://www.plantronics.com/media/media_resources/literature/user_guides/supraplus_ug_en_fr.pdf

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Can't hear headset


Here is a list of compatible bluetooth headsets taken from the Blackberry web site.
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  • Plantronics Voyager™ 510 Bluetooth Headset
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  • Sony® Ericsson® Akono™ Bluetooth Headset HBH-602

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