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We have semi-successfully replaced our Moen cartridge for model 100940. We have no more leaks, the only problem is that the water will not stay on. When we lift the handle up, it immediately starts to slide down & the water goes off. We don't know what provided the resistance to keep the handle up. Please help. Thanks!!

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I know this is an old question, but I just had this issue when replacing the cartridge in my 100940 J1 Moen faucet. I had to tighten the Phillips-head screw down a little more that holds the plastic piece on to the cartridge stem. Hope that's the fix you needed.

Posted on Oct 01, 2011

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