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I am attempting to scan a contract..after the second page the scanner will stop with part of the page still in the feeder..it isn't jammed ..it will then read scanning...i can't even stop the function unless i turn the printer off...it will then read send error DNS...need to work Help!

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  • 4 more comments 
  • erasmusse610 Apr 01, 2011

    samsung printer model#ScX 4828 FN

  • erasmusse610 Apr 01, 2011

    Send error DNS is still showing on my scanner

  • erasmusse610 Apr 01, 2011

    when I turn the printer off..i have to start all over again...how do i reconfigure my dns?

  • erasmusse610 Apr 01, 2011

    what is a send error DNS?

  • erasmusse610 Apr 01, 2011

    how do I go about this reconfiguration?

  • erasmusse610 Apr 01, 2011

    still not working...

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2 Answers

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  • Master
  • 844 Answers

Welcome to FixYa!

Here's my suggestions:

Check if the machine is printing received data. If so, scan the document after the received data has been printed.

Communication speed slows in scan mode because of the large amount of memory
required to analyze and reproduce the scanned image. Set your computer to the ECP printer mode through BIOS setting. It will help to increase the speed. For details about how to set BIOS, refer to your computer user's guide.

I hope this helps.
Thank you for using FixYa!
Keep me posted.

Posted on Apr 01, 2011

  • Jas Barinaga
    Jas Barinaga Apr 01, 2011

    By the way, is your machine connected to a home/office network?

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  • Master
  • 2,632 Answers

Hi,

Welcome to Fixya. i believe that the scanner is connected to the network can you provide the make and the model the of the device so that we can provide you a solution on the problem.

Thanks

Posted on Apr 01, 2011

  • 2 more comments 
  • Rofel Lantican
    Rofel Lantican Apr 01, 2011

    Ok thanks. By the way if you turn of the printer and turn it back if does it resolved the issue or continue on scanning?

  • Rofel Lantican
    Rofel Lantican Apr 01, 2011

    Im still asking you probing questions about the problem because the info you provided is incomplete then you already put a 2 thumbs on me.

  • Rofel Lantican
    Rofel Lantican Apr 01, 2011

    The solution on your problem is to configure your DNS.

  • Rofel Lantican
    Rofel Lantican Apr 02, 2011

    Send Error DNS is a problem with your DNS. You need to configure your DNS to fix this issue

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Tray lifts to meet the rollers then drops back down. Error message 'No page was found in the feeder'


Clean the 'black dot' in the centre of the paper tray. There is an optical sensor under that. The tray will lift even without paper, but will go back immediately.
If the scanner stops after 3 pages, check disk space in your computer. If you are scanning in TIFF uncompressed, it takes lot of space. For color and Grey try JPG format, for mono TIFF G4 is the ideal option.
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Canon imageclass D1120 printer says: feeder paper jam,


Hi Try this method


To "Settings/Registration Table"

You can specify the method for restarting scanning of documents when a paper jam occurs in the feeder.

For information on the optional products required to use this function, see "Optional Products Required for Each Function."


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Hi nigel_lester,

This error message "Document in ADF" that you are getting means that you need to remove foreign object from the Automatic Document Feeder (ADF). Kindly follow the procedure below in clearing document jams:

Document jams in the ADF (Document Tray)

1. First, press Stop/Reset.
2. If a multi-page document is loaded, remove any documents other than the jammed page from the ADF. 3. Then, open the Feeder Cover.
4. From under the roller to the Feeder Cover side, remove the jammed page.
5. If a document is not jammed, check the document feed area if there's foreign material. If there's any, carefully remove it.
6. Close the Feeder Cover.

NOTE:
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  • When rescanning the document after clearing the error, rescan it from the first page.

Document jams in the ADF (inner side)

1. Press Stop/Reset.
2. If a multi-page document is loaded, remove any documents other than the jammed page from the ADF, then open the Feeder Cover.
3. Raise the paper release lever (A) then remove the jammed page from under the roller to the Feeder Cover side.
4. Open the Document Cover and pull out the document from the inner side.
5. Close the Document Cover.
6. Close the Feeder Cover.

Note: When rescanning the document after clearing the error, rescan it from the first page.

Hope it helps.

Thank you for using Fixya.

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Am unable to use the feeder tray - it keeps saying paper jam. There is no jam -- something seems to be blocking the mobility of the paper. I have it on "office" use and the regular scan works one...


Hi,

Click on the link below and download the User guide which will help you solve the paper jam problem.
User Manual

The above link has complete information for your Epson Scanner.


* Please rate this solution with Thumbs up and Testimony to help us improve providing support

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If you are receiving an Error Code 103 or a Paper Jam error, but there are no pages in the ADF (Automatic Document Feeder), follow the steps below:
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For a Paper Jam or Error Code 103, make sure that the ADF cable in the rear is connected to the scanner base. Check the flatbed to make sure that it is clear. A page incorrectly placed on the flatbed may interfere with a page feeding through the ADF.

If your scanner stops scanning due to a paper jam in the Automatic Document Feeder (ADF), a warning dialog box appears after a few moments.

To clear a paper jam:
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If you are receiving a paper jam error, or if the scanner is running continuously, check to make sure the paper sensor arm is not stuck down.
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  2. Look for the small black plastic arm
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  4. If the arm is stuck down, please contact Technical Support for troubleshooting options
  5. Close the ADF cover.

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2. Remove the jammed paper and close the cover.
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