Question about HP Office Equipment & Supplies
I am assumming both new cartridge seal tapes have been removed. I know it sounds like I'm being rediculous but you'd be amazed how may we get into the shop each week that this is the problem. :)
There is a known issue in this model and similar printers that causes a lot of them to fail. A spring tension wire that holds the cartridge in place in the cartridge housing breaks out of its clips where it hinges. If left unchecked it causes the wire to move back and puncture the flex cable that makes contact with the cartridge. There's a photo below that shows the wire broken loose and a photo that shows the resulting damage when left unchecked. If this is the issue, unfortunately the printer is not repairable as the parts aren't sold by HP.
Hope this helps you. If not conntact me back and I'll try and walk you through a couple other things to check.
Posted on Sep 03, 2008
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Posted on Jan 02, 2017
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