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Posted on Apr 01, 2011
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My Nikon dx lens will not retract and expend, its as though there is something jammed inside that is stopping the movement. What do I have to do? Thanks Jan

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  • Master 11,967 Answers
  • Posted on Apr 01, 2011
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Fixing a Lens Error on a Digital Camera
This has to be THE most common failure mode for a digital camera. Some common error messages that might show up on the LCD's of cameras with this problem include "E18 lens error", or "lens error, restart camera". Some cameras might show nothing at all, but merely make a beeping noise as the lens goes out, then in, then the camera shuts off. Sometimes the lens won't even move.
Fix #1: Remove the batteries from the camera, wait a few minutes. Put a fresh set of batteries back in (preferably rechargeable NiMH 2500mah or better) and turn the camera on. If that didn't work, try pressing and holding the Function or OK button while turning the camera on.
Fix #2: Remove the batteries, then remove the memory card. Then install new batteries, and turn on the camera. If you get an Error E30, it means you don't have a memory card installed, so turn it off, slip in the memory card and turn it on one last time.
Fix #3: Insert the cameras Audio/Video (AV) cable, and turn the camera on. Inserting this cable ensures that the camera's LCD screen remains off during the start process. Thus extra battery power is available to the camera's lens motor during startup. This extra power can be useful in overcoming grit or sand particals that may be jamming the lens. If the AV cable doesn't fix the lens error by itself, consider keeping this cable installed while trying fixes 4, 5, and 7 as a means to provide extra help to these fixes. But note that I DON'T recommend keeping the cable installed during Fix 6 as you may damage the AV port while tapping the camera. Reinsert the cable only AFTER tapping the camera.
Fix #4: Place the camera flat on its back on a table, pointed at the ceiling. Press and hold the shutter button down, and at the same time press the power-on button. The idea is that the camera will try to autofocus while the lens is extending, hopefully seating the lens barrel guide pins in their slots.
Fix #5: Blow compressed air in the gaps around the lens barrels with the idea of blowing out any sand or grit that may be in there jamming the lens. Other variations include blowing with a hair dryer in "no heat" setting, or sucking the gaps with a vacuum (careful with this one).
Now we're entering into the realm of potentially damaging your camera in conducting the fix. There is definitely some risk here, so take care when conducting the following two fixes.
Fix #6: Repeatedly tap the padded/rubber usb cover on a hard surface with the intent of dislodging any particles that may be jamming the lens. Other variations include hitting a side of the camera against the palm of your hand. A lot of people have reported success with this method. HOWEVER, there is also some potential for damaging or dislodging internal components with this method, such as unseating ribbon cables, or cracking LCD screens.
Fix #7: Try forcing the lens. More people have reported success with this method than with any of the other methods. HOWEVER, there's obviously some potential for damaging your camera by using this method. Variations include gently pulling, rotating, and/or twisting the lens barrel while hitting the power button. Attempt to gently straighten or align the barrel if it's crooked or twisted. Another variation includes looking for uneven gaps around the lens barrel, and then pushing on the side of the lens barrel that has the largest gap (note pushing the lens barrel all the way in is NOT recommended as it may become stuck there). While doing any of the above, listen for a click that indicates that the lens barrel guide pins may have reseated in their guide slots. If you hear this click, immediately stop and try the camera.

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2answers

Lens error. lens is currently retracted. will not open. nikon s8100 bought xmas 2010.

Had issue with lens stuck and not retracting on nikon s8100. first removed battery. then manually (gently) rotated lens counterclockwise until lens seated in fully retracted position. inserted battery, turned camera on and camera operational again. I suspect that root cause of lens jamming was turning off camera while simultaneously moving zoom lever
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Lens won't retract

According to Sony, storing the camera lens-down in a warm area for an extended period (a week) can help re-lubricate the retractor drive in cases like this.

This camera seems to have a predisposition to lens retraction problems. Try some gentle nudging, Even a small piece of debris can jam the mechanism, so it might just need a little push or pull.
tip

Nikon Coolpix Cameras With Retractable Lenses Must be Kept Clean!

Over an extended period, I have seen many questions regarding Nikon Coolpix cameras such as the L810 that have problems with the retractable lens not extending or retracting. Believe it or not, these cameras are well engineered and can hold up to the riggers of industrial use if properly cared for. My department has three L810's that we purchased in 2011 that have been in use five days a week since that time with each taking an average of 150 exposures a day and they all still work. That is about 150,000 shutter actuations each. For comparison, Nikon's DSLRs higher end DX format cameras are rated at 100,000 shutter activations by Nikon while the professional cameras like the D810 is rated at 300,000. The secret to why our low end L810's have lasted so long is that we treat them with respect.

Lens jams are often the result of a dirt or dust accumulation the permeates the mechanism. ALWAYS keep the lens cap on when you are not actually taking pictures and keep your camera clean and away from dusty or damp environments. Be carful that your camera does not get bumped against any solid objects; especially when you have it swinging on a neck strap. Also, clean your lens immediately if it gets fingerprinted by following proper lens cleaning procedures. That will not prevent lens jams, but it will protect the delicate coating on your lens.
on Feb 04, 2015 • Cameras
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1answer

My Nikon 18-55 mm lens turns easy when zooming in, but is stiff when zooming out. There is no roughness in the movement that would suggest dirt.

hi there,

the zoom-rubber might have been loosen, so it moved too easy while you use it
you can fix it by contacting nikon representative technical support

thanks
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On a new Nikon 18-55mm AF-S DX Zoom - Nikkor f/3.5-5.6 lens and a Nikon 55-200 mm AF-S DX Zoom f/4.56 lens is VR also included and standard?

Nikon currently lists two 18-55 AF-S DX and two 55-200 AF-S DX lenses. One in each pair has vibration reduction, the other does not. The ones with VR in the name have it, otherwise it doesn't.

VR isn't exactly an option. If it wasn't built into the lens initially, you can't add it later. A lens either has it or it doesn't, though if a lens has VR it can be switched off.
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The zoom ring has limited use...maybe something stuck inside lens

If you are unable to maximize the zoom capabalities of your lens, the mechanical gears might have been jammed and or broken. Do not push it if it won't let you as you might break the lense. What you can do is to bring it to your local camera shop or service center to have it fixed.
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Nikon d60 with 18-55mm lens. something lose inside.

Try Sending it to PhotoTech Repair Service in NYC. They are Nikon Authorized repair center, and usually have a turnaround time of 3-5 days. You can easily ship your unit to them. And if you become a facebook fan, they will give you 10% off.
Here is the facebook link, it has all the info you need.
http://www.facebook.com/pages/New-York-NY/PhotoTech-Repair-Service-Inc/102527215194
Hope it helps!
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My nikon 55-200 zoom lens is stuck at full zoom

Don't force it.
Did you get dust or dirt in it?
The only solution is to bring it in for service or send it to Nikon if it is a USA model.
Nikon USA will NOT repair any gray market items.
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My 18-70mm DX has a shaky front portion that the shade fits on

My lens did the same for most of the past year or so. Finally it started catching as I zoomed in and out and would not go wider than ~24mm. The problem is one or more of the screws holding the zoom mechanism comes loose and jams. Follow this link for the fix; took me ~20 min to repair (I went very slowly)!

http://photo.net/nikon-camera-forum/00Pegi

Good luck...
-David
1helpful
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Nikon coolpix S700 lens cover is stuck / jammed open...... how can I make it better again.

Nikon coolpix S700 lens cover is stuck / jammed open..

A few quick ??'s I need answered first.

I take it your camera is fairly brand new - as in still under warranty? It should be if we are talking about the newest model out.

Was it dropped or jarred hard in any way? Did you force the lens assy to retract into the body for any reason?

Are you sure the Li-ion batt pack is fully charged up and GOOD?

Is the lens assy retracting all the way inside the camera body first of all?

Does the lens assy fully extend when first turned on?

If all the above ??'s prove out to be normal or proper as to being nothing you did wrong to the camera, and if the camera is indeed under full factory warranty then your next option is this.

You can try this step first though - but only try it one time - if it doesn't solve the problem then follow my last recommendation.

With the camera turned off and while holding the camera "firmly" in hand - rotate (twist) the camera briskly in a CCW & CW motion as if you were opening a door knob back and forth in a fast motion.

If you hear or feel anything inside making a rattling noise immediately stop or end this procedure as possibly something has broken inside and definitely needs factory repair/replacement.

If you don't hear anything loose or noisy inside do the same thing again while turning ON the camera, but only do a rotate back and forth one time and no more. If that doesn't resolve the binding lens cover slats to close then for sure it is an internal failure and has to be returned for either repair, replacement, or refund depending on where you bought it from.

With camera receipt in hand return it to the camera dealer or outlet store you bought it from - hopefully for a full refund or full replacement camera.

If it is over the store's free replacement period then you may have to take it into a Nikon factory authorized service center for repair. If you bought the extended warranty - like I always do with any camera over $100 - then the repair will be totally free.

I hope this solves the problem.

Best regards,

Frank

Mar 24, 2008 • Cameras
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