Question about ASUS M2N-MX Motherboard

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My USB and windows vista does not recognize my new optical mouse from GE SKU# is 98543, my motherboard is an ASUS M2N-MX SE, my other optical mouse works fine but when i plug the RF receiver into the usb port and i have tried them all (8 in total) it says unknown device, i have checked the GE/JASCO websites and they have nothign , i put in a service request with them and haven't heard anything back from them as well

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First check the battery inside the mouse make sure it is fully charged and well seated
make sure you have the right mouse selected click start control panel mouse hardware you will see which mouse is selected
you might have to uninstall the mouse then restart your computer then reinstall the mouse and its drivers
make sure the battery is good (has full charge)also you might test the usb device for the mouse is inserted correctly into the usb port (if applicable)
click start right click on my computer select properties device manager control scroll to mice and pointing devices you might see a yellow question mark? right update driver
click start control panel mouse you should see 4 tabs buttons,pointers,pointer options and hardware under hardware you can troubleshoot also you can select properties under driver you will have options to update driver,rollback driver or uninstall and under hardware you can troubleshoot
also click start control panel administrive tools computer management device manager scroll to mice and other pointing devices you might see a yellow exclamation mark !or question mark ? or a red x right you will have options to update driver software,disable,uninstall,scan for hardware changes and properties hope this helps

Posted on Apr 01, 2011

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