Question about Maytag Neptune MAH5500B Front Load Washer

2 Answers

The front door lock will not release - have tried to let it set for 5 minutes and it still won't release - need to get the door open so I can make repairs. Any suggestions - this is a Maytag Model MAH-1 model

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  • larlin2 Apr 01, 2011

    I know how to fix the switch - I can't get to it until I get the door open which where I am stuck -
    I need to know the best way to release the lock so I can open the door to repair the lock.

  • larlin2 Apr 01, 2011

    I have a Maytag Neptune front loading washer - the door was locked for the spin cycle but will not release. I feel comfortable repairing it or replacing it but I need to get the door open - I powered the unit down but it stioll won't release

    Any ideas ???????

  • larlin2 Apr 01, 2011

    That did it - it appears I need to pull the door off as well front cover to get to the switch - is that correct - ??????

    Thanks for your help

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  • Master
  • 6,993 Answers

Hello,

5mins is to little to wait. You will need to wait longer before the door will open.

To make it open faster, remove the washer from the wall wait for like 30mins, and try again. By then, the door should open with easy.

A little more patience is all you need....

Good luck.

Posted on Apr 01, 2011

  • Walesarumi
    Walesarumi Apr 01, 2011

    Hello,

    At this junction/point, I think you will have to forcefully open the door, just as if you are breaking the door.

    I don't think the door lock will be the problem so don't break it off from there. I think this is just a door handle fault.

    What you need to do is get a large flat bladed screw driver and wedge it into the door in front of the handle and prise it open.

    Then changes are it should just break the latch plate on the front.

    Then once its open you will need a new handle and a new latch plate as well.

    I don't know if you can do this.......

    Good luck again.

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  • Master
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Hi

Please check the wax motor for proper resistance. To check the resistance, disconnect the electrical supply from the washer and remove the wire harness from the wax motor terminals and place ohm meter probes on it. The wax motor should have a resistance of approximately 1900 ohms at room temperature. The machine control monitors the door lock mechanism to ensure the door is locked. This is done through the door lock enable switch. During "lock mode," the shaft of the door lock mechanism is pressed forward by the door lock wax motor, and the shaft presses in the button of the door lock enable switch. If the machine control board sees the switch OPEN during the spin cycle, the machine control board will automatically shut the washer OFF. This is caused by a weak spring in the door lock wax motor. Replace the complete door lock mechanism. Hope this helps...please post back for further assistance.

Daniel

Posted on Apr 01, 2011

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  • Daniel Scott
    Daniel Scott Apr 01, 2011

    Look for a thin clear looking line in the soap dispenser. Pull the soap dishes out and look towards the front closest to the door. It looks like fishing line but it is the door lock release. Pull it to get your door open and clothes out.

  • Daniel Scott
    Daniel Scott Apr 01, 2011

    Yup thats right.....please check this video:


  • Daniel Scott
    Daniel Scott Apr 01, 2011

    You can rate the solution if you found this helpful or post for further assistance

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